February 22nd, 2007

Witnessed Bad Service

Wow, I did NOT expect this. At all. It came as a shock, and while some of you will probably accuse me of being too bitchy and/or biased, keep in mind I only witnessed it, really.

I sure am NOT giving these people any more business in the future.

Let me explain. Since Trade Secrets is right next to our store in the mall, my co-worker and I frequently go there to either look at hair products or say hello to the girls working there. So far neither of us had any real problems, save for the "attitude" of SOME of the girls working there. (only 2, the rest were nice and knowledgeable) But I think to myself "if working in a hair-focused place makes you think that you are a hairstylist, delude yourself and leave me alone."

So: my co-worker and I head in to look at curlers for her. She has thick hair, dyed red-brown, but it is unfortunately EXTREMELY dry at the bottom due to the fact that she has run out of conditioner. I laugh at her about the dryness of her hair, because it even feels weird. (coarse at the bottom, but still nice on the top.) So she asks the girl 1500 questions about curlers and which is better and easier to handle, which is normal for a customer who is willing to buy. She was ready to spend more for a better one with Thourmaline (gemstones with ions and ceramic. newest thing on the market) at my advice, but all was ruined by the girl who served us. I should mention that my co-worker is from Sri Lanka, quite dark-skinned, absolutely beautiful. The girl who served us was a slim Asian whom I'd seen before and I'd had no problems with.

Here comes the suck: While the girl was helping my co-worker handle the curler, they both made a mistake and left it in for too short a time. The curl came loose and my co-worker remarked how her hair wasn't cooperating.

So the girl who was helping us says: "Well your hair IS very dirty."

Obviously I piped in: "Naah, it's just really, really dry." My remark was met with a glare. Honestly though, I'm not exaggerating. Her tone was snobbish from the start, but what she said about my co-worker's hair really bothered me. I know very little about hair but I KNOW when hair is dirty. How come she couldn't tell the difference? Did she act that way because my co-worker is dark? I should hope not because this IS Toronto and racism just isn't cool here.

Edit: I was only asking a question. I was curious if such a thing was possible. Curiously enough, my manager at the store believes it was racism against my co-worker. Weird? Perhaps. I was hoping I'd be wrong anyway.

Also: Please do not be petty. Thank you very much.
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Tony Little

(no subject)

I have to get all my long-term prescriptions through a mail order pharmacy, which is a pain in more ways than one. They, however, are not the ones I'm mad at for once.

I live in an apartment complex that has very small mailboxes, certainly not large enough for the three month supply of horse pills that the pharmacy has to mail me, especially when they mail me several prescriptions simultaneously. USPS thinks its perfectly acceptable to just leave any box that doesn't fit in my mailbox (pretty much anything larger than an envelope) at my doorstep. The first week I moved in, I came home to find a HUGE package filled with pills, two of them controlled substances, the rest probably decent sellers on the black market, sitting on my doorstep. The package was still sealed (thank god) and was marked in HUGE letters _______ PHARMACY. My doorstep, by the way, is outdoors (as in not inside a hallway that you need a key to get into, or even that you need to open a door to get into) within plain view of a public sidewalk that people walk by all the time, in a crowded neighborhood. The mail is delivered around 1pm, and I get back from work around 6pm. I am damn lucky it was still there, because who knows if I would have had to pay for replacements (even if I didn't, the insurance company fight would have been epic), and it may have taken weeks to get replacements. Also keep in mind that inside the package is a lot of personal info about myself, including name, address, phone number, insurance info, possible ss#, diagnosis info, receipts for these meds, maybe credit card info. All of this info is just there for whomever takes this package.

So that occurred in November, and while I was upset, I gave the mailman the benefit of the doubt and figured that they didn't pay attention to what was in the packages, and at least I got my meds. I called the post office and explained what happened. I said it was very important that all packages be either in the mailbox or brought back to the post office and a package notice be left in the mailbox so I could go get the package from the post office. She promised it wouldn't happen again. Yadda yadda. Since then, I have not had any packages that were bigger than my mailbox delivered, so I didn't know if the problem was solved or not.

Until yesterday! I got a compounded nerve medication made at a semi-local pharmacy, they were going to mail it to me. I came home from work yesterday to find the obnoxious children of my obnoxious downstairs neighbors at my door, looking at my doorstep. When I walked up, they said "Hey lady, what's wrong with you? You sick?" I looked down to find a big package that had my name and _______ PHARMACY in big black letters on it.

At least they didn't steal it. I'm so calling USPS today.