I mentioned this in a comment to someone else's entry but I just found out more about the situation.
Edit: I have to preface this by letting you know that the hospital told us before my mom was released that the at-home care place was supposed to come to our house every day for 10 days to check her incisions and give her a shot (they're those already put-together syringes with a self-contained needle).
So my mom had surgery two weeks ago, and she was released from the hospital on Saturday. On Sunday she called the at-home care people and told them she was home and ready for someone to come change her dressings, take her vitals, etc. For some reason they had the wrong phone number on file, so the nurse that was supposed to come out didn't come since the phone number she had wasn't being answered (it's the home phone which is kept on silent since everyone in the house has their own cell). My mom called the place back and told them she hadn't shown, figured out it was a mix-up with phone numbers, gave them the right phone number, and the woman came that day. (This isn't the bad service part - shit happens, they had the wrong number.)( Collapse )
Edit: The second nurse just left so I'm gonna update again. This guy was a lot more professional in person than over the phone when my mom was speaking with him, and a lot more professional than our first nurse. He seemed a lot more knowledgeable and gave us some information we needed to know, like how to recognize signs of infection and stuff like that. He apologized for the mixup over the phone, and said that there was a communication breakdown between the "paper pushers" of the company and the actual nurses who do the work, which is why he didn't have the new phone number. He had a little bit of an attitude at first but after talking with us the mood lightened up a lot. I'm still not happy AT ALL with the first nurse we had on Sunday, or the fact that my mom was under so much stress trying to get
him to our house to begin with, but I'm glad things are okay now. He did mention being a little burned out when my mom asked him how long he had been a nurse and wanting to pursue a different career, which I'm sure added to the frustration of it all. I'm still going to make sure my mom tells her doctor about the first nurse we had and hopefully something gets done about the communication problems that are obviously going on between the people who answer the phone and the nurses that come out to the house.