I was out running errands today when I decided to stop at a local coffee shop so that I could check my email and have my favourite s/f caramel frappe.I have been going here on occasion since they opened last year because I like the atmosphere and the drinks are good.
Me:Thirsty Customer *waves*
Barista: No manners whatsoever.
Owner: Evil Bi**h
I order my drink and the cashier is pleasant and chit chats with me about how she likes my purse. All goes well and I tip a dollar on a 4 dollar drink with my credit card. The Barista makes my drink and it is so runny with big chunks of ice. I cant even sip it through the straw because I keep sucking up ice chunks. I bring it back and ask him to make another one. He seems mildly pissed that I asked him to do that. He throws the ingredients in the blender and pulses it for literally 3 seconds. He hands it back to me:
B:There you go,sir.
Me: Umm,I am a lady,not a sir.(I am very clearly a girl with long hair,makeup,girly all around)
B:Sorry,I call everyone that.
Me: Well,its kind of rude and I don't like it.Also,this is still not right.It's exactly like you made it before. Could I please have someone else make it for me?
B goes and gets the owner,who comes out already looking at me like i'm a used condom on the sidewalk in the hot sun.
Owner: What seems to be the problem?
Me: Well,I asked him to remake my drink because it was runny and full of ice chunks. Then he called me sir and I thought it was really rude. He made my drink again and it was still not right,so i asked for someone else to make it for me.
Owner starts making my drink with Vanilla,not Caramel. I point out to her that I wanted Caramel,not Vanilla.
Owner:*turns and looks at me like I just poked her with a spoon* I am AWARE of that!
Me:Sorry,I didnt know if you heard me.
Owner: You can just get out,you are rude everytime you come here.You always say something to my employees!
Now I am not a complainer by nature,I tip well,and I am always pleasant. I always order the same thing,and it is always good.
Me: I think you have me confused with someone else.
Owner: Take your money and get out!
Me: I will take my business back to Brownstone. I will also tell everyone else not to come here/ If you think you can treat customers like crap,then you will not last as a business.
I've had mostly good experiences with the guy that manages our apartment, but some of his staff are pretty terrible, and this takes the cake.
First one of the guys shows up at my house, at night, with no notice of any kind, much less 24 hours. He tells me he needs to replace the lock on the basement door. There are two doors- one into our apartment, and one on the outside of the house. The landlord has a key to the outside one, so the he can get into the basement, but this guy doesn't have the key. About 3/4 of the time the guy doesn't have the key. So I open the outside door for him, lock the inside one, and go about my business- assuming he was, as he claimed, changing the lock.
He was taking the lock.
When I checked back later to seen if he'd gone he had. And so had the lock. Meaning there is in fact no lock, not even a hook-and-eye, on the outside door to the basement, which faces out on a fairly busy street that happens to be located in a crime-ridden student-slum-type area. I have stuff in that basement, Like two fairly nice bikes! Not to mention that there is now a deadbolt-sized hole in the side of my house, blowing cold air under my kitchen door. It's not like heat is included in the rent... I know it's a little confusing right now, because they are in the process of selling the house. The old landlord, the management company that he used, and the new owners who are planning to manage it themselves are all interacting. But you would think the management company would be able to find some way of coordinating with the new owners so that the guy coming to take our lock would have a new lock with him when he came >_<
Whew. Anyway. Thanks for letting me rant. Gotta go chain the bikes to a support beam.