I don't often post.. but this strikes me as Bad Service!
I've been living at my apartment complex for 7 months. In that time I've given them two referals. They have a referal=cash program. First time I got $250 and it took them 4 months to process it. (What that means is they forgot about it till I remembered and started to pester them) The second time it's supposed to be $300. After last time they promised me it wouldn't take that long. December 10th it was supposed to be sent up to their main office. I called on January 10th to see the status and was told they had to look into it, but it should be there that week. January 17th they find a "goof". January 25th it gets signed off and sent up to Michigan with a "rush order" to be here that Monday.
And I'm still waiting....
My roomate is all "it's a referal they don't have to give it to you", but dammit I was told I was getting this money by January 15th. I have a letter of promise in my file. So yes they do have to give it to me. Timely would of been nice.
We've had an HDTV for a while and decided to finally spend the money and upgrade to HD service with DirecTV. They had just lowered the price on their HD-DVR so we went out purchased it and then called them to schedule an installation date. We're told that an installation person will come out in 3-5 days and they activated our account. So we go ahead and cancel our old cable service and return that box. A week passes and we don't hear anything from DirecTV. When my husband calls them again they quote us the vague time of "weeks" until they can get a person to our home. They refuse to give us a reason for the delay or to schedule us for a solid date.
We decide to be patient and wait another two weeks and no word from them. Since our account has been activated we are being billed even though they haven't installed anything. Today my husband called them again and got the same run around. They're refusing to remove the charges for service for this month and refusing to schedule us for an installation time. Usually Chris is a calm person, apparently he got the point of yelling after being bounced around between representatives and going through two different supervisors. No one can give us a date, no one can give us a reason and we'll have to pay for a service they know that we aren't receiving. It wasn't until Chris told them that we'd just eat the cost of the DVR box and go to Dish Network did he get any results.
Apparently due to the drop in price in the HD-DVR box they're backlogged six months with installation jobs. They've known this for two months but yet quoted us the time of 3-5 days. The last supervisor eventually relented and told us we wouldn't be charged until our dish is installed and managed to get us scheduled for March 1st.
This wouldn't have been a problem if they would have been honest about the wait. Yeah the wait sucks but at least then we wouldn't have canceled our old service or activated our account with them. They're pretty much running a scam, quoting a quick installation time to get people to activate their service and then charging people for six months of satellite TV they aren't getting.
Morgan Stanley is COMPLETELY inept! That place is staffed with a bunch of fucking morons.
Last July, I transferred my Roth IRA over to ICON Funds, out of Morgan Stanley. My husband's Roth IRA was still at Morgan Stanley, along with our other investments. Early January, I sent a letter from DH along with a check to Morgan Stanley to fund DH's Roth IRA for 2006. No where on the letter did my name appear (I only happened to have written it because DH tends not to think about stuff like funding his IRA): the address on the top had DH's name, the letter stated that the check be deposited into DH's account and gave DH's account number, and it was SIGNED BY DH.
But yesterday, I got a transaction confirmation letter from ICON, telling me that $1500 had been deposited into MY account. ICON and Morgan Stanley are COMPLETELY different companies, and not affiliated with one another. I called ICON to find out where the money came from, and they informed me that Morgan Stanley sent them the check, and a letter saying it was a transfer of assets, since they no longer held my account. MY ACCOUNT!!! Argh!
If this was only strike one against Morgan Stanley, I would just think this was a weird or annoying fluke. But it's like strike seven! I am SO pissed off at them! Now I have to fix this! If I didn't have Morgan Stanley-specific mutual funds, I would take our money out and go elsewhere. I can give myself better WAAAY customer service here at work (I work for a financial advisor--servicing client accounts) than they're giving me, and I'm paying out the ass in fees. But we'd have a capital gain to pay tax on so we don't want to deal that tax just cause we hate Morgan Stanley.
I just got off the phone with them and I am seriously annoyed.
Background: A couple days ago I started having problems with my phone line; I would suddenly lose my dial tone and it would stay that way from anywhere to 30 minutes to a couple hours. I call Verizon and file a trouble ticket through their automated system and they say a technician will be out here today between 8 am and 1pm. So I sit around the house all day, waiting...no one comes. Finally at 2:30 I call the automated system again and find out that my trouble ticket has been cleared. I decide to speak to a live person and this is what they tell me:
"Oh, that was fixed last night."
Turns out there was a dead circuit board in one of the regional switch boxes that was the cause of the problem; others had been having the same problem as me apparently. I sat home all day waiting for a repair I no longer needed and they'd never bothered to call me and let me know at the alternate contact number I'd left them when I made the report. When I pointed this out he said, "Well we do normally call, I'm not sure why no one did." They apologized but cripes...they wasted my day!