January 28th, 2007

angelina jolie africa

(no subject)

Last summer my family rented a cute little house in Ipswitch, Massachusetts. The people who own it rarely rent it out and when they do, they say they "pick the family carefully." We assumed they were picky, but excited they chose us because the house was very nice. They were nice people via e-mail and phone, so we weren't concerned about meeting them. Though, when we did meet them, our impression changed.

The man was very nice. He was willing to tell us good beaches and restaurants, etc. The woman was a little neurotic. While she was giving us a tour of the house, she would point out specific aspects of it and tell us how much it costs. For example, she said "the bathroom tiles are $1,000 dollars and brand new" and "we just got our driveway repaved for $5,000 so please don't let your car spill oil on it." We thought this was really tacky and unnecessary.

We decided not to think much of the woman or man because we figured we would just take good care of the house and not deal with them during our vacation. However, 3 days into our stay, we spotted getting hot water. At first, we thought it was just because we all took showers around the same time. My mom took a shower in the morning with no hot water at all, so we thought we'd wait till after dinner. Well, we come home from dinner, and still no hot water. Then we started losing hot water in the sinks as well, so doing dishes became hard to go because they didn't have a dishwasher. My dad was upset, and phoned the man.

He left three messages that day and the man didn't call back until 48 hours later. It doesn't seem THAT long, but we are on vacation, going to the to the beach everyday and wanting a hot shower when we returned. When we finally spoke with him, he seemed very unconcerned with our problem. He was like "Well, I'll fix it in a few hours." 10 hours later, we did arrive and it was taken care of. The problem was that downstairs (basement) it had been turned off (By misake, I'm guessing.)

The next mishap happened a few days later. The cable TV was REALLY REALLY complicated (required 2 remotes and specific directions) and my sister, who is 16, accidentally broke it. Well, not broke it per se, but it got messed up and only 2 channels worked. We called the lady, and she was FURIOUS. She made my sister cry because she was like "I told you not to mess anything up! I gave you directions!" It was really uncalled for. Yes, we did make a mistake, but a MISTAKE that could be fixed with proper instructions. We got them, and it was fixed. I feel it could have been more pleasent.

After those little instances, we didn't speak to them the rest of our trip. However, when we got home, they didn't want to give us our $500 security deposit back(that they AGREED to give us) because apparently we spilled oil on their driveway. We gpt the car serviced right before we left and did everything we could have to prevent it. The street was very narrow so it was almost impossible to park there. Eventually, through a lot of long e-mails and 6 months, we got our deposit back, but the whole experience was def aggravating!

NO PARKING, even though we said you could.

this doesn't seem like the epitome of "customer service" to me, but I guess it is.

this has to deal with my local public parking division. their job is to help people park/charge ridiculous amounts for it at local events, so.

Thursday night I attended a John Mayer concert. I'm part of his fan club, so I was thrilled when they invited me to sound check. the emailed stated that I needed to be there at 3:30 for sound check. the actual concert doors weren't opened until 6:30.

I arrive at the venue, and of course, there are no parking attendants taking money or parking people that early. I come to a huge lot, & I see two parking employees [in the business truck, outifts & all] putting up road cones and "$10 parking" signs. I stop my car, roll down my window, and ask one of the employees if I could park..

me: excuse me sir, can I park here?
him: what are you here for?
me: John Mayer concert
him: already? are you working back stage or something?
me: no, I'm in his fan club, and I'm here for the sound check at 3:30
him: well this lot is usually by reservation only... *silent for a minute or two* go ahead & park, it'll be ok
me: thanks!

so I park, go to the sound check, come back out to wait for the concert to begin, and I see a bright green envelope on my windshield. just what surprise lies within the envelope? A PARKING TICKET.

by this time, the parking people [or whatever they're called] are in place for the general public to start arriving. I go up to the nearest lady, and explain my story to her. I described the guy who said I could park. her AND another employee (the other guy that was in the damn truck of the dude who said I could park!) both said "ohh yeah we know exactly who you're talking about! yes, he does work for us."

she calls their supervisor down to come talk to me. I explain it to him, and while he wasn't being too rude, he basically said "sorry, we can't help you. take it up with the city."

WTF! so basically, one of THEIR employees told me I could park - no strings attatched - and then they give me a ticket. what's more, I then had to pay $10 fucking dollars to move my car 15 FEET AWAY just to make certain that they wouldn't tow it.

my mother spoke to a friend of the family who works for the city, & he said there'd be little reason or chance of winning if I fought it. I agree, but I hate the fact that they did something so shitty to me, and I've just gotta say nothing & pay for it.

Dell BBB complaint?

Not sure if this belongs here, but I thought I;d post anyway, let me know if it needs to be deleted.

This is a copy of the BBB claim my family and I were considering sending against Dell. I think we were genuinely given incredibly bad service (some of it may have ruined our hard drive and the important data on it), but my mom's not sure if this is worth it or not. Either way, I wanted to post it and see what you all think, keep in mind that the computer was not a low end system by any means, it cost over $1,900, and had what was top of the line for a personal computer at the time and was less than 2 years old:

It's long, so it's behind the cut:
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I don't know if it's something the BBB handles (I'm pretty sure it is, my system may have been damaged by what they told me, they never helped), but I was in no way rude (I went out of my way to be polite, because my dad warned me about it in case I had to file a claim). I kind of want to go ahead and file it anyway, but should it not go through, is there any penalty for me and my family?

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