January 25th, 2007

Jarvis Cocker in blue

LOTS of crappy service and frustrations

It's been a month to deal with service issues.

The biggie:

Last year, all was well. Installed it, it ran, my browsing was speedy, I was happy to renew service for another year. Problem! Bought new laptop, had to swap over programs. Suddenly my browsing is at a crawl again. I resolve to call my ISP and get it fixed.
First number: Changed, no forwarding info given.
Second number: Get tech guy in India. Call is disconnected. I try to call back, get a fast busy signal for over 24 hours.
Online: go to ISP website. Attempt to download the necessary program myself. File is corrupt.
Online: try again, it takes hours, opens, requires a code and key. I have neither, after a year.
Email: I email support. It bounces. Twice.
Third number: I find my bill. Parent company to my ISP has two numbers. First one is changed to a new number. Info given.
Fourth number: Get tech support in India again. Recommends that I delete all my internet programs off the computer. I do so. Luckily, I still have my old computer, because I am hung up on.
Fifth number: I call sales, figuring a human will be quick to answer there. I am right. I explain my problem. I get no help. I am connected to tech support in India.
Sixth number: we get the basic dialer working again, which isn't a huge feat of skill. Still no acceleration as paid for. I am directed to download the files again.
Online: Hours later, the files are re-re-re-dowloaded and installed. It wants a code and key. This seems familiar. I am told to call back when the program is ready to install.
Sixth number: Fast busy signal. For 12 hours.
Seventh number: Closed for the day (despite note on bill promising 24/7 support).
Eighth number: This time MY phone cuts out, so I can't rail about them hanging up on ME. Still aggravating.
Ninth number: Tech support in India. Nice and helpful, but I have to spell everything six times. They are baffled by my problem and have no record of my earlier calls. They suggest removing all internet software and...
Online: Temporarily giving up, as I have a school project due in days, I sign up for the trial EVEN THOUGH I AM ALREADY PAYING TO HAVE THIS SERVICE just so I can do my homework.

The aggravating thing is that the service worked beautifully last year. I had only two busy signals and connected on the second try. It rarely disconnected me while I was online. No hidden fees. This year, they don't want to know me and all I want is for my service, which I am paying for, to frickin' WORK.

More minor suckiness, some to do with service personnel behind the scenes screwing up (e.g., dispatchers) and some with direct suckiness:

Sunday night, got sick from delivery Chinese food. Not only was it overpriced and undersized ($35 for appetizer sampler supposedly sufficient to feed two people and a dinner entree which also was supposed to feed two...and that's all), it made me ill. Hoorah! That was the other big news. Missed my radio show, which I don't do unless I am deathly ill. Being nauseated counts. I'm glad I didn't actually throw up, though I might have felt better if I did. Memo To Self: ordering seafood-based food items from an unknown Chinese restaurant is not smart. My fave place closed up unexpectedly, which is a bummer because they were reasonably priced and had huge portions. I needn't add that I never got sick off their food.

Mom got me the newspaper for Xmas (not that I wanted it, because it inflicts bad grammar, spelling and a redneck-y, biased, Southern Baptist, Republican, warhawk agenda on me every time I read it) and it hasn't arrived YET. Several weeks and several phone calls later, no paper. But I get advertising circulars, Jehovah's Witness pamphlets, Pennysavers and other crap dumped ON MY LAWN or stuffed into my door nearly every day. I didn't even want the stupid thing in the first place, but figured I could use it to line my animal's cage after I read the comics and op-ed page.

Still haven't gotten new washer hooked up. Delivery service arrived, refused to work with 1940s-era plumbing. Plumber arrived, ditto. Suggested handyman. I call local handymen. Get prices. Pick one. Get snarky with mom (who also bought me a new washer for Xmas) on phone when I got several estimates for handymen and she deemed them too expensive. She wants me to go to a neighbor I have never spoken to before and have him look at the connection for free because he has experience in construction. We don't keep the same hours, and construction skills do not necessarily mean he's going to be able to decipher what my granddad did to the plumbing here. Also, are we going to pay HIM for his time? I suspect not.

Got a DVD of Pulp videos and they were set for region 2 and not region 1 and none of my three DVD players could parse it. One is supposed to be all-region (BAD ELECTRONICS VENDOR SERVICE) and isn't. Furthermore, it's apparently rare. Couldn't find any other copies anywhere, much less a region 1 copy. Checked online again to see if it was me being stupid, but it didn't mention restricted region coding for the product. Not happy about that at all. Will have to pay a chipper / cracker to make one of my DVDs region-free or return the product, which means I have to figure out how to go to classes AND run to the other side of town to go to the post office. We only have ONE BRANCH here.

The exterminator came out several hours early and unprepared to trap furry beasties in the house, though that was the specific reason we called the company, so I was in my robe, pre-shower, and I had to rearrange plans to be here so he could set the traps properly. He then proceeded to lay bait near my pet's housing area, which happens to be a ferret. Not a rodent, but close enough.

Garbage men have started flinging the rubbish bin to different parts of the yard for no apparent reason. I know it's them and not a neighbor or an animal, because I hear them when they arrive at 5 AM and the bin hits the wall behind my head when I'm in bed sleeping. Well, it feels like 5 AM. It's probably 8 AM sometimes. They're still loud, and the bin is still in a different place each week, meaning I have to play Find The Trash every time.

90% of my mail arrives with one end of the envelope pried open as if someone has looked to see if there is money or a live credit card inside. What the hell? It's always on the same side. Is someone checking for money or anthrax?

Bell South called me with an automated message at 6 AM on a Sunday to ask if I'd received my phonebooks yet. As it happens, I did. They were placed in a large puddle in the yard. Fortunately they weren't soaked through-and-through because they come in a big plastic bag. Who in their right mind calls a customer at 6 AM on a weekend?! I hate them.

I got a parking ticket with five minutes left on the meter and tried to pay it online the same day and it wasn't in the system. They give you five days to pay before charging an additional twelve dollars. It was finally online this morning. I had one more day to go before being dunned the extra cash. I could have driven all the way downtown and paid more money to park and hung around in lines for an hour (which is what happened the last time I got popped for a meter running out: the meter maids are vicious, man!).

I got something other than what I ordered from two different fast food places. One, I checked the bag, but one sandwich was fine and the other had vile crud on it. The second shorted me two nuggets from a chicken nugget meal, added unappetizingly cold fries, and then charged me for something I didn't get and gave me a leaky soda cup. (I get a craving for nuggets sometimes, sue me.)

My loan company is hassling me to repay my school loans because some mental midget in the SCAD bursar's office told them I had graduated this June. Since I was in classes this June and hadn't taken a quarter off, I was surprised to hear about that. I now have to trek all over downtown and track down ten different signatures and then go to the lovely post office for stamps, as I have none here.

My health insurance went up 350% without providing a reason, so now I have to shop for a more reasonable deal.

My mobile phone service keeps crapping out and I'm less than a mile away from two cell phone towers. Suspiciously, it worked fine for four months when I moved into a new area code. Then it started crapping out. I was getting "free" calls to my former area code up to that point. Also, if I chose to upgrade my phone, I'd have to get locked into a two-year plan at current rates. No, thank you. This nonsense is aggravating.

All of this crap happened over a week and a half time period.

Service today just plain sucks. It makes me tired.
  • Current Music
    something loud and violent to match my current mood

(no subject)

I live in a rented house. A couple of lights have blown, and they are ones with fitted covers - not something I can get down and back on myself, need the maintainance man to do it.

So my housemate called them.

They call me back, and say they can't get hold of my housemate on the phone. I explain that i'm at the other end of the country visiting a friend, and have no way to contact the housemate except on the phone, same as them, and that I will be home by Friday. I suggested they try the landline number.

They ask me to make him get in contact. I tell them that I *can't* make him switch his phone on - i'm at the other end of the country.

They call back the next day "Why doesn't he have his phone on? We can't contact him. Tell him to turn his phone on."

I repeat that I am many, many miles away, and can't make him do anything. The woman asks me to confirm his number, I explain I can't do that while on the phone to her, since it's in my telephone address book and I don't have it memorised. She starts reading out "We have number blah-blah-blah" and I repeat "I don't know his number, and I can't look it up while i'm on the phone. "Well, we just need you to check this is the right number, it's blah-blah-blah."

TODAY they called again. Today is Thursday. I am, quelle surprise, still nowhere near my house. Apparently they still can't get hold of my housemate - he goes to his boyfriend's Wednesday night, so this is no surprise. And once more, they want me to confirm his number, which I can't (Yes, I could have looked it up in between, but I assumed they wouldn't call back until Friday.) and to ask me to tell him to switch his phone on.

Yes, it's annoying that he doesn't have his phone on. But they have a landline they can contact him on, and they have his E-Mail address. And they could have got permission from me for what they needed *anyway* (which today they finally did) and stopped all the fuss!

(no subject)

Ok, it seems to me that ever since Bank One turned into Chase, it has started to suck. I used to love my bank, I'd always recomend it to people who were looking to switch. Now I'd really like to switch, but I'm poor and I have a joint account with my mom who sometimes puts money in it.

This summer I lost my debit card. Well I thought I did, anyway. I called and canceled it, and I got this lady who repeatedly tried to get me to sign up for this credit card. After declining and mentioning I just wanted a replacement debit card several times she said "Well I can send you the credit card, and if you really don't want it you can just not activate it." Fine. Whatever. Just send me my debit card. A week later I get an envelope...inside is a shinny new Chase card with the words CREDIT CARD real large on the front. However, no debit card to be found. A few weeks later, still no debit card, I called back and explained the issue. This person apologized and said they'd have a card mailed out right away. Around this same time I ordered some checks from thier web page which I was promptly charged $30 for. Weeks go by...no checks, no debit card. It took me going into the local Chase branch and getting nasty with someone to finally get my stuff.

Other complaints, I have overdraft protection on my checking account (so it takes money out of my savings when I overdraw) that comes with a $7 fee. $7 is a hell of a lot better then $40 overdraft fee so I'm not complaining about that. I accidently overdrew a while ago due to me being poor and I knew I had written some checks that were soon to be cashed, so I transfered in $100 from my savings. I got to the "Success!" page on the website so I know I did it right. However a few days later my mom calls to tell me I'm in the red again. I was like "WTF? How did I spend $120 in two days??" Well turns out my transfer for some random ass reason never made it in and I got charged another $7. I was gonna pitch a fit, but it slipped my mind and $7 isn't really a huge deal...I would have probably just wasted it on beer or something anyway.

Currently they have gotten into the habit of charging me for random ass things. I had some weird $50 charge that I could not place for the life of me. It was some bank fee charge for something that never happened. I called em up, and it didn't take long to get it sorted out and taken off. Few days later I saw I'd been charged twice for the same resteraunt visit. My first initial reaction was to call the resteraunt who verified that they had only run my card once. The manager also mentioned that this had been happening a lot lately with one particular bank, couldn't remember the name but it started with a 'C'. Hmmm, I wonder. Again it didn't take long for them to own up to thier mistake (I doubt I went to the resteraunt twice in the same day and charged exactly $32.85) and refunded my account.

Lastly, I just recently went and returned about $100 worth of textbooks to my university store. I was only keeping them until the cheaper versions I bought online arrived. :) The sales girl said the refund should post immediently, and my mom also verified this (I really needed that $100...). Well cut to nearly a week later, still no sign of that $100. I went to the bookstore today to verify that they did the refund correctly...which they did.

Everything (other then the final point..) has been resovled for which I'm grateful. But I'd be even more grateful if they'd just stop screwing up in the first place.
okane okay

realtor bad service

So my parents are selling the house and therefore we have periodic showings. We had a showing today from 4:30-5:30 and in that time my iPod was stolen. I had it last night and it only goes in one spot in my house. It was there when I left at 4 and it wasn't there when I got home at 6. I locked the door on my way out and had to unlock it to get in. The only people with access to the house were the family seeing the house.

I called the realtor who showed the house and politely asked if there might have been kids who were a little curious. She immediately got all defensive saying it was a baby and a 9 yr old who would never steal anything. Oh and grandparents who wouldn't know what to do with an iPod, supposedly. Basically though she's not gonna do anything about it which to me is bad service.

People may ask why I didn't take it with me. We've had many many showings before this and I've never had an issue. Am I supposed to take all my movies and books with me too? And my laptop? My dad says we'll give it a couple of days and then file an insurance claim. I want to file a police report but he's against it for some reason. It can be replaced but it was mine and I haven't actually had anything stolen before. Does anybody have any other suggestions?

ETA: Okay, so most people are blaming me. That's fine. I admit I made a mistake leaving it out. I guess I've been lucky all this time since we've been showing the house since August and I've never had issues. My main problem was with the realtor, who refused to even discreetly bring it up to the family who saw the house. I strongly suspect it was the child and even just mentioning to the family to keep an eye out for it, would've satisfied me.
  • Current Mood
    pissed off pissed off
Didy Groucho

Washington Mutual Suck

Normally I really like my bank, but this has been an ongoing problem that is driving me nuts and I'm not sure what to do about it.

My mother, brother, and I all use Washington Mutual. For the last four months, I've been getting their personal bank statements delivered to my house. I don't know why. They don't live here and have never lived here. My mother's lived in the same house and had statements mailed there for 25 years. We have one joint account between the three of us, but I'm getting my family's seperate personal bank statements mailed to me along with the joint account info. Also, I keep requesting them not to send me statements in the mail. My online account specifically states DO NOT SEND ME STATEMENTS IN THE MAIL. Except now I get them online and still get them in the mail. *sigh*

I've called, complained repeatedly, and gone to my local bank branch and keep getting told they will take care of it. I'm worried they are going to start sending my personal checking account statements to my mother, which I don't want her to see.

I don't know what else to do about this.
  • Current Mood
    aggravated aggravated

Just a rant about the damn barber

I took my son into a lady barber today. He and my husband both received hair cuts. It was my son's first haircut (he is 2) and he was a bit scared. But he sat on my lap and let her cut his hair with the scissors and he was really good.

The hair cut looked like SHIT. She left long chunks in the back and it just looked horrible. He wouldnt let the clippers near his head, so I wasn't expecting a clean looking cut. But I wasn't expecting this either. I could have done it myself, with no beauty school or barber school experience.

The part that pissed me off the most was that she charged us $17.00 for my son's "hair cut."

I had to finish it when we got home and trim the long chunks so they blended in. I am pissed and ready to put a stop payment on that check. I am not going to do it, but I will definately not be going back to her again.
  • maude

Office Depot

Office Depot guy, I promise you that I'm not lying. When I placed an order to pick up at the store, the website said the calculator I wanted was available. Why would I place an order to pick up tonight if they weren't available at the store? The eye rolling and, "Um, I guess they'll be in next week, or whatever..." are really not necessary. Now I'm out $90 on a calculator I need tomorrow because the website was messed up and the guy didn't want to "spend that much time looking for one in the back." All I want is my calculator, I don't need any attitude, thank you.