January 21st, 2007

cheri

Annoying.

On my way to work this morning I stopped at A&W for breakfast. It was 6:15 and not very busy so I went through the drive thru. I could see the lone woman inside dealing with 2 customers so I waited at the speaker. When she finished with them she came and took my order. I pulled around and one car was ahead of me.

While waiting I could get a good view of what was going on inside, she was standing at the till and talking to the two guys who were sitting down. I didn't think much of it until she started to move...holy crap! I don't think I have ever seen anyone walk that slow...I was actually amused and chuckled to myself. She got the car ahead of me their drinks and took their payment, then wandered some more.

Eventually she wandered over to the table the two guys were at and continued to talk. They were seated at the window right beside the drive thru. So what does she do? She pulls out a chair and sits down. By this point I was no longer amused....I pulled out and passed the car STILL waiting and left. When I pulled out of the parking lot I had to drive by the restaurant...she was still at the table...but standing this time.
Zac - Lick It Good

Uni BookStore

University Bookstores are known for overcharging on the price of books, and conveniently running out of 'used' (and thus cheaper) versions of books. And this does suck, but it's not the point of my post.

I use my uni bookstore's online website to view which books I need for which classes, and then find them elsewhere for cheaper when I can. When I can't find it anywhere else, I reluctantly go back to my bookstore to puchase the book(s) I still need. Fortunatly for me this semester, there were only a couple I couldn't find. 2 of them were at the bookstore when I went in, and one was not. And they were not expecting to get another shipment in, so I ordered it online through the Uni BookStore website, and paid to have it shipped to my house. The book itself was small and only cost about $8, but tax and shipping cost me nearly $12 for some reason. $20 was a bit much for this book, but it was better to have it at a high price, than not at all.

I ordered this book online 2 weeks ago, and shipping was estimated at about a week. I called the store and talked to someone who knew about the website and they said that since classes had started, they were backed up. I said fine, just please get it to me asap.

Yesterday morning I got an email from the website saying my book has arrived, at the school and I can pick it up whenever. It's not a hassle to go to the school to pick it up (I'm there 6 days of the week at classes anyway) but they still charged my credit card to ship it to my house. It's free to ship it to the store, so it should've only cost me the $8 for the book. When I went in to pick it up to them, not only did they say they couldn't issue the refund since it was on a website, but that there was a note on the book saying I hadn't paid for it yet.

They can't issue a refund, acknowledging payment, and yet they don't believe I've paid.

I've had issues with university bookstores before where they swipe my card to get a refund, and instead of getting the refund, I'm charged for it a second time, so I'm out double the money I started. So when she asked for my card to pay for the book a second time, assuring me a manager would call me about the refund online, I politely refused. She said there was no manager available and I had to get to another class, so I left, telling the girl I'd be back.

This particular class does not start until Feb. 3 so I have some time to argue over this with them and try to get my money back, but I don't know that it's worth the effort. Yes, I could definatly use the $12 to buy several cheap college-student meals, and I definatly don't want to be charged a second time. But is it really worth it to keep complaining and try to get the shipping refunded?
  • Current Mood
    cranky cranky
face

Domino's

I realize everyone starts out like this, but I rarely have contacted a business about bad service. I work in a "big box home improvement store" and understand that things happen beyond others' control.

While I was extremely annoyed with the initial service, the managers response today made me just go...WTF. I'll post all correspondence.

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  • lynnbee

Do you not understand my English?!

I feel weird doing this, as I am not one to complain (usually) to anyone but my husband about bad service, but tonight upset me enough I went into shakes (as an aside: does anyone get shakes when they are really upset?) and I just need to rant. For a little background: I work customer/tech. support, and I understand that sometimes, you just really hate customers...but I have never blown up at or been rude to a customer, and hopefully will never do so.
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Eventually I got ahold of a supervisor, and he was very polite, and apologized over and over and said that kind of thing was not tolerated but...sheesh. I had to go take a really hot bath to calm down because I was shaking so hard. I told him I've usually had good support from their team, let him know I worked in support and understood frustration with customers but that I was completely apalled at the way I was treated.

And yet, I feel like I did something wrong, and I don't know why. Ugh. Anyway, if you got this far, you deserve a gold medal and you rock. =)