January 15th, 2007

cm

(no subject)

Discussion of bad medical service has put me in mind of the worst experience I ever had with a doctor.

After my first year of college, I began having some serious problems with depression, and went looking for a counselor to talk to about it. We didn't go about the search the right way, unfortunately, and ended up with an appointment with the first person we found who a) was female and b) was covered by my health insurance. EDIT: I'm not saying that the problem stemmed from the fact that she was female; I'm saying that the problem was that I had only two criteria.

Now, at that point, I was still hiding quite a bit about how serious my depression was, but I was quite obviously fucked up and acknowledged that I was having trouble and that problems with depression run in my family. This woman's advice for me? "Start thinking positively!" Anybody who knows absolutely anything about clinical depression knows that it is a real medical problem that cannot be cured just by pretending everything is made of sunshine and rainbows.

Her utter lack of helpfulness wasn't that bad, though, compared to the fact that halfway through the session, her cell phone rang. Instead of ignoring it or apologising, she smiled and said, "Just a second," then answered it and started talking to someone. And it wasn't even something business related; from what I could hear, she was arranging to meet a friend for dinner. After I watched in disbelief for a few minutes, she mentioned that she was with a patient and had to go. Then she continued the session as if nothing had happened.

I never went back there. Instead, I got a recommendation, and started seeing an excellent LCSW who helped me work through my problems instead of pretending that they didn't exist and everything was happy. She also didn't take phone calls when I was paying her for her time.
christmas
  • 1337nik

Clerks III: Just thievin'

I just ran out to 7 - 11 to grab some sugary goodness (yay insomnia). The clerk was on his smoke break, chatting with another guy out front when I got up to the door. I caught the tail end of their convo:

Guy: So, how do you pay for all your weed?
Clerk: I steal whatever from the box. Y'know, where folks leave their cash and shit? [The charity boxes for MS and what - have - you]
Me: O_O;

It was bad enough some doughheads ripped off a bunch of charity boxes from Tim Hortons around Kitchener last year. Seriously, people.

Best Buy some more

The last post about Best Buy reminded me of this quick little ditty.

First of all, we've had nothing but horrible service at Best Buy. We were trying to buy a plasma tv and couldn't for the life of us find anyone to sell us one. But that's another story.

So we were in he store, just kind of looking around, and my fiance and I separate. When we get back together, he tells me what happened while he was in another section.
Apparently he was standing around the cameras, just looking at them, when he sees a sales associate being pushed over to him by a manager. After a few seconds of arguing between them, the Sales Associate goes up to my fiace and says:
"You don't need any help, do you?"

Awesome service there.


Oh! I forgot another one.
My mom, dad and sister were looking at tv's and saw a tv stand they liked.
Dad: excuse me, is that tv stand for sale?
SA: That's the floor model.
Dad: well, do you have any available?
SA: Maybe.
Dad: CAN YOU CHECK PLEASE?
SA: well, I'd have to go to the back and look for it....
Spongebob Movie - ROCK!

On Saturday...

I saw this happening while I was sitting on a bench in front of a bakery where a girl on her mobile phone, looking like she was in quite a hurry, waited to pay for a carton of milk.

Seriously, is it justifiable to ignore a patron clearly waiting at the counter to pay for her chocolate milk while she's talking on her phone to a colleague, friend or family member while she waits? Does she really have to wait over 5 minutes while three people behind the counter look past her and then get a lecture when she says loudly that she "just wants to pay for this milk"? She just wanted the damn milk! Don't tell her it's rude to be on the phone when you don't even know why she's calling/being called for. It could have been an emergency and she needed that milk for someone. Who even cares why the hell she was on her phone, she just wanted service and to get out, and you idiots ignoring her wasn't helping her, her situation or her mood and she walked out looking very pissed off. I serve people on their mobiles whenever I get them, they're either relaying an order or taking an important call and she may have been doing the same. Maybe she NEEDED to get out and you made her late for something.

It is NOT good service, nor worth the loss of business when you get snarky at her and bitch at her for being rude while she's on the phone. She can blame you if she was late for work or another event she was needed for or if something happened while she was in there waiting to be served that could have been prevented if you'd served her as soon as you saw her. Phone to her ear or not. Ignoring her for being on her mobile and lecturing her about it was much ruder and out of line than her being on her mobile and a huge inconvenience. It was very rude to ignore her while she was taking a call.
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