January 7th, 2007

toadette2

Oh Circuit City! Why must you do this to me?

This is moderate bad service for circuitcity.com.

Background

On Black Friday (Nov 24) I decided to purchase a video card for my new computer.  Before I left early in the morning, I decided to ensure I received one by purchasing one online before heading out to the store.  They had plenty in stock so I  purchased one at the b&m for immediate gratification.  The online and b&m price were exactly the same so why not?  I went home and canceled the online order. 

Bad Service
About a month later I receive my credit card bill to discover that circuitycity.com had gone ahead and charged my credit card. 
Dec 21 - Email them to request a refund
Dec 25 - Received a reply asking me to be more patient and to "please allow some more time for the refund amount to be applied to your credit card account".  My concern had been forwarded to some Web Fulfillment Center. 
Jan 4 - My online statement shows no refund.  I email again requesting an immediate refund.
Jan 6 - I receive an email reply stating that my credit card had been refunded on Jan 4, 2007. 

Multiple bad service points from them.  Why was my refund not automatically applied after I canceled the order?  I'm sure they were busy during the Christmas shopping season but to be busy for the entire month?  Secondly why did a request to refund my order take nearly two weeks to even be credited?  I find it oddly coincidental that the refund occurred on the same date that I emailed them again. 

I have not seen the refund reflected on my online credit statement so I will be watching that for the next week to see if they come through.  If not, I might need to call them and say the magic words "chargeback from my credit card"

[edit]  I received my refund today 01/07/07  Yay!
  • Current Mood
    sleepy sleepy
ballerina

light nail salon suckage.

so yesterday I went to a new nail salon to get a standard manicure & pedicure. the pedicure was alright, except for the fact that the young guy scrubbing my feet wasn't watching the water level - it spilled, got my shoes wet, etc. it was an uncomfortable walk out of the salon. but whatever, it's not a big deal.

the guy that did my manicure was a little iffy. he wasn't too horribly rude, but I got a bad vibe from him. they have this technique where they dip your hands in hot wax. they then put your hands in two seperate plastic bags, and then a heating bag. it later peels off & makes your hands softer.

I hadn't done this technique before, and although he assured me that the wax would come out of the ring I had on my finger - it didn't. even after scrubbing it, picking at it, etc. again - a minor annoyance, but nothing that I can't live with.

what really bothered me though, is that he made me bleed. I don't make a huge stink about this, because every time I get my nails done, my ring fingers or my pinky fingers will bleed a tiny bit. I have very sensitive skin around my fingers I guess. he didn't cut me - but he was pressing down SO hard on my right ring finger with a cuticle tool, that it started to bleed underneath my nail. I showed it to him, & he just shrugged and said "sorry". a price cut would have been nicer, seeing as I've heard horror stories where you can get an infection from those places & lose a finger or two. I didn't make a big stink out of it, STILL.

but you know what? when I'm paying you nearly $40 to do my nails, I expect that you will let me tell you what *I* want on my own fingernails.

I picked a pretty pink color, and stated that I wanted a design on both ring fingers. $5 extra - again, whatever. I picked out a pretty flower design with a small diamond in the middle of the flower. the design was a white & black flower. he pulls out blue & yellow. when I say "why are you doing it blue & yellow?" he didn't even respond. luckily, I liked how the colors looked together. but then AFTER he's done painting the flower, he said "oh we don't have any diamonds". it would have been nice if he would have told me that before hand, because what if I didn't want it without the flower?

again, not HORRIBLE service [I've experienced worse - such as, a nail specialist saying "don't you want to get your eyebrows waxed? they look horrible"] but just annoying. I probably will not return to that place again.
Dani

Thank you for protecting us. NOT.

This happened yesterday night and I'm still pissed off about it.

Ohkay, so those of you who also visit customers_suck might know that I'm an assistant manager for a retail store. Said store is located in a mall, which is owned by Simon Malls. There's your backstory/info.

The mall itself closes at nine, but we usually stay open until a quarter after just to catch stragglers/other mall employees that might want to grab something. That night there were three of us in the store: myself and two sales associates. Right at nine-fifteen we closed, one of my sales associates locking our doors before she continued straightening merch. I was folding down a pile of shirts near the back of the store, about to leave that to start closing registers, when I noticed that some guys were standing outside the doors.

"Some", however, quickly became "over a dozen", all in gangster threads and just waiting there. Now, the city I work in isn't, say, Detroit, but it's still got issues with gang violence and is considered (usually tongue-in-cheek by my coworkers that work in far more affluent areas) as "ghetto".

Now, I'm used to our store being used as a meetup/landmark for people. "Meet me at Goth n Go, hurr!" You know how you can tell when people are waiting for friends or just milling around aimlessly? That's not how these guys looked. They were too close to our storefront and looked ready to start something.

At any rate, by this time the mall had been closed for a solid twenty minutes, plenty of time for loiterers to be ousted from the premises. I was getting a really, really bad vibe from the group and made up my mind that if they weren't making an effort to leave in the time it took for me to grab something from the backroom, I was going to call security.

True to form, they were still there when I emerged and by this time I was seriously spooked. Now, I'm not easily intimidated, but I honestly felt afraid for myself and my associates' safety. I called security, using their emergency number and I explained the situation, letting them know that there was a large number of men right outside our doors that did not belong there and "could you please send someone by because I do not feel safe".

Finally, right when I was hanging up the phone, they started to leave.

"But where's the bad service in this?" you're probably asking.

Well, the mall office never sent out a security guard. We were there for another hour after the gang left and saw neither hide nor hair of a single bloody rent-a-cop. I finished closing procedures with shaking hands, I was so sure the men were instead waiting for us when we went out to the parking lot.

As I write this now I'm completely furious. Some of my friends suggested that, since the mall has security cameras, perhaps they saw the men leave on camera and left it at that. To which I have to say, "bitch, give me a break".

I told them I felt threatened, that I felt unsafe and I was clearly afraid and they couldn't be arsed to even call me back to let me know everything was all right? And I've got to close the store again later this week; am I going to have to start carrying pepper spray and a tazer with me at night? Because clearly security's not going to be of any use in keeping me and my employees safe.

I've let my SM know what happened and I was going to file a complaint with mall management today, but their office was closed since it's Sunday.

Is there anything else I should do? Perhaps contact Simon's corporate HQ or something? This is going to be something that worries me every closing shift I work from now on and I refuse to work in fear.
  • Current Mood
    angry angry