Not exactly bad service as much as really annoying way to cause the customer to expend lots of effort to get any service until they're frustrated and throwing hissy fits in the privacy of their own home. Sort of. I wouldn't be so frustrated with this if it weren't for a few extenuating circumstances, hence I can't truly call it completely bad service.
Basically, the deal is this. My current cellphone (Cingular) is actually on a contract under my mom's name as we got a few years ago and she started out paying the bill for me. Eventually, I started paying the bill myself, but the contract has remained in her name, even after I've moved out of state and gotten the phone number changed to a local one here. The contract was up at the end of December so I told my mom she could cancel that one and I could get one in my name and get a new phone for free with it. (well, she would cancel it after I had the new phone in hand so I wouldn't have to go without phone service, but anyway...)
Ok, so I have been waiting for two hoodies from American Apparel to come via UPS. I checked the tracking, and it was out for delivery today. Yay!
I wasn't feeling too well, so I decided to come home from work a little early. I was glad about that, because I hate when they leave my package with the neighbor because it can sometimes take days before I can get it from her.
I walk up to the counter of a cafe (initials J.B. - I think it's a smallish chain, because I'm pretty sure there's one at Westfield Chermside in Brisbane) at Mooloolaba (Queensland, Australia), and ask what is on their club sandwich. I have allergies, I like to know if I can eat something as is or I need to make changes. I'm told "Chicken, cheese, bacon, lettuce and mayonnaise". I ask what kind of cheese, due to preservative allergies "Swiss" "Fresh?" "Yes" So I order it.
Please note that there is no mention of the chicken being spiced anywhere.
It has paprika on it.
I'm very allergic to paprika.
Take it back... and it then takes them half an hour to get me a fresh one, without the spice.
Sure, it's great they actually did something about it, but if I'd known it would take them that long to get it, I would've said "don't worry about it, I'll just have a bowl of chips, and you can refund the change". I mean, people ordered afer they said they'd remake it and got their food before me.
I could understand if they were busy, but they weren't.
It really doesn't take that long to make a sandwich - for an already annoyed customer. Who hasn't gotten an apology. For either the spice or the wait-time. Just one of 'those' looks, the one where you know they think you're just being pedantic about something (despite the fact that me eating paprika = something that looks and feels like a very bad asthma attack, and has landed me in hospital before).
Because I work in hospitality, I pretty much always tip something, and I'm pretty understanding. This time, the only thing I could do was not tip, seeing as I'd already paid for the food.
Wouldn't you tell someone if the chicken on a sandwich was spiced or not if they asked what's in something? Isn't that usually an idicator that they have allergies or something?
At least I can understand why everywhere else was busy and they weren't.
N.B. Because people seem to be getting confused, I'm not referring to the omission of mention that there was spice on a club sandwich as the only bit of bad service. The waittime, and attitude of the staff are a part of this complaint, and are mentioned in the post at the time I wrote it. Read the entire thing, if you're going to get up me that a spice being on food isn't bad service - the entirety of it becomes bad service.
I just got my Easlink Cable bill in the mail today. I've actually been waiting about a week-ish for it to show up, because I knew it had to come soon. I didn't expect the surprise balance that I apparently owe, plus the late fee they somehow charge me before the bill was even late.
So lets see. My bill is dated December 24th. I had my cable installed (Basic tv and High speed internet) on the 24th of November. First month and installation was already paid for when the services were ordered. Which leaves me with a complete zero balance until the new bill comes. Which it has. I am being billed for not the month just passed, but the one I will be using. My account summary says my billing period is 01/16/07 to 02/15/07 which... hasn't happened yet. Now, if that were the case, it would mean that my LAST billing period was 12/16/06 to 01/15/07. Which does, I suppose, make the late fee make sense. Sure, it's just $1.10 but it's the principle here. However, if there happened to have been a bill before this one, I did not receive it, and whoever did, must have paid it for me. Previous balance says $0.00.
So I wonder about this late fee. I would understand that by now, on this date (Jan 4, 2007) I might have been late paying, if the bill is dated Dec 24th, but according to the pay period, that date (and today's for that matter) is in the *middle* of the service period they seem to have established. There is no way any payments would have been late ON or BEFORE December 24th, so how can they send me a bill with a late fee on it, dated on the 24th? Not even to mention, the post date on the envelope is the 31st of December. So even if I WAS late paying, I received no notification of a bill prior to the late fee, the bill itself was late also, and their service period is screwed up. lol.
Second thing wrong with the bill: My basic tv cable is $17.92. My Internet is $45.95. According to windows calculator, I should owe them $63.87. Plus tax. The bill says I owe them $128.97. That is over double. The reason for this, it seems, is a little thing which says "Adjustments - December 7 - Billing Adjustment" and I am charged $55.06 for it. I have no idea what this IS. No idea what they mean by 'adjustment' or what the adjustment is. I did not adjust my account in any way shape or form.
I am in no way at this point stressed about this bill. Like I said, I just received it today, so I will call them in the morning to straighten this out (hopefully, because I'm not paying $128!). I just thought the bill was rediculous enough to share, and point out everything that is wrong with it, which IS bad service. However, this isn't the first time I've had problems with Eastlink. Years ago when I used the service, I also had a bad run with them which they wouldn't fix. Hopefully the situation will be rectified tomorrow morning and I can update about some good service. If not, then I'll just have more bad service to share.