December 27th, 2006

heart #2

Bad service on my part.

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Edit: This entry WAS changed after cally said I was "tooting my own horn." Yes, describing bad service and then making a bunch of excuses is not the thing to do. So I changed it. I deleted all the excuses, some of which have been reiterated by others below.

Now, then, to be fair, I would not have told a customer to 'shut the fuck up' if we didn't know each other and had said things like that multiple, multiple times. Everybody who's like "there is no grounds for that" is right, but it's not the situation it seems like (without "excuses").

Many things I said/did were bad_service, and inexcusable, and yes, I shouldn't be working when I'm that grouchy and when I've stopped caring about anything.


And I *do* have another job, this is just where I work on breaks from school, and I thought very seriously about quitting after that night. Thing is, it's like that EVERY OTHER WEEKEND. We run out of something important like, say, eggs, or half the people don't show up, and it's hell. It's a horribly managed restaurant, half the staff could care less if customers don't get served, and the the one server who's served 70 people at once might understand (she has more patience than I do and deserves mad props).

The one excuse I feel is necessary is that I worked 22 hours total on Christmas Eve and Day. I was on my 8th hour working, after 4 hours of sleep, after 12 hours working the night before. And everyone else did the same thing. My manager was there for 20 hours on Christmas.

I thought posting here would serve as an apology and explanation of why service is HORRIBLE on Christmas to a few unlucky people. Keep in mind service was fine to 99% of customers that night. Thanks to those who that message got through to.
Canadian Borg

A note to Subway

*obligatory first-post-point-out*

Today was the day we (we = me, my sister and my dad) went down and took advantage of the Boxing Day - or "Boxing Week" as seems to be the trend - to redeem some of the giftcards we got for Christmas from relatives who don't know us well enough to give gifts. That's another story, though.

Anyways, Dad took us to Subway afterwards, because it was fairly close to lunchtime and we were all hungry (a natural reason to go out and get food). This is where the gripe-worthy part starts.

First of all: Why would anyone hire people who speak barely-intelligible English for a position where they need to communicate with customers well enough to take orders? I almost ended up with a toasted sandwich because I had no clue what the woman taking my order said even after asking her to repeat it twice. The only reason I clued in at all was that I saw her lifting it towards the little toasting-oven behind her. And I had to tell them about three times - with gestures - that I wanted black olives on the side, not in the sandwich. Is there seriously that much of a shortage of people who speak English comprehensibly, or is this just a product of lazy hiring?

And their drink machines drip. I didn't want to get my hand covered in orange soda, thankyouverymuch. Furthermore, for some bizarre reason, the coffee cup lids were right next to the soda machine (and, no, there wasn't a coffee machine next to it), so I spent a few minutes freaking out about the lack of a hole for the straw before Dad pointed out that the soda lids were on the other side of the machine (completely obscured from where I was standing). Is it that hard to put some fucking labels on the two kinds of lids?!

They also put my sandwich on Italian bread instead of wheat like I ordered, but I didn't mind that, because it was actually better than the wheat (reminiscent of garlic bread) and dropped less crumbs. I think I'll actually order that instead next time.

EDIT: *facepalm* I'm not saying that people should be turned down for jobs because of their ethnicity/race/skin color/shoe size/preferred pizza toppings. I'm just saying that they should be able to speak English well enough to be understood if they're in a job where they need the customers to understand what they're being asked (I couldn't care less about the race of the employee in question). All I want is to be reasonably sure that the sandwich I end up with will in some way resemble the one I thought I was ordering.
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Also a Dell complaint.

There are alot of bad service stories about Dell here. I'd like to share mine.

It happened quite a few years ago, between 5 and 10 years ago. Yeah, long time.

My dad ordered a computer for my mother from Dell, an L466cx with 15" monitor, Intel Celeron processor and a sticker with the Windows logo saying, "Designed for Windows NT, Windows 98". Old girl but pretty good for the era. Dell told us when to expect delivery, which was within two weeks of the order being placed.

Well, the delivery date came around and no computer. It must have been extremely late (dad mentioned that it was months) because my mother called up to cancel the order, get them to stick the computer up their arses and give the money back.

Guess what? Very soon after, the Dell truck appeared and the computer was delivered.

How about that?

Said computer is still in mother's study with a tobacco tan and Win98.