December 22nd, 2006

This is me.

Bad service from my job

Or you tell me.

I'm a cashier. Our store has two "rewards" cards : one credit card, called Store Card, that people pay for (like a... credit card, lol), that also earns you points depending on how much you spend, and that has a "cash" part, that we call StoreEuros (instead of regular euros). The second card is just a "rewards" card, you only earn points depending on how much you spend, you get StoreEuros as well.

Now, on both cards, the StoreEuros thing works the same as a wallet, except that you hand the card to the cashier (or slide it if it's a StoreCard) , ask to see your StoreEuros balance, and the cashier can use all of it, some of it or none if you want to keep it for later.

Why the bad_service, you might ask ?

Well, this "StoreEuros" thing goes on between January 1st and December 21st. Which means, if you don't empty the StoreEuros thing before the 31st, you're SOL, even if you have earned hundreds of euros in StoreEuros, you lose them.

So of course, as a good cashier, what did I do today ?

- Hi, oh, I can see you have the card! Do you want to check your StoreEuros balance ?
- Oh, why ?
- Well, you have to use it by December 31st and we're telling this to all customers so that they don't lose money *smilesmilesmile*
- Oh my, thank you to remind me! Yes, please, check the balance and empty the StoreEuros, thanks.

One supervisor came something like thirty minutes later and told us this gem :

If the customer tells you about the StoreEuros, check the balance. If not, do NOT say anything.

I was a bit dumbfounded by this (I mean, the customers come, spend money, and get the StoreEuros according to the policies and promotions) .

The coworker behind me told me she basically knew why we had been told this : The store apparently hopes that as many people as possible will forget about their StoreEuros to avoid losing too much money.

The bolded parts are the bad_service . I mean, damn, you could have, like... NOT MADE SO MANY PROMOTIONS IN THE FIRST PLACE. They're basically asking us to screw people out of money... on purpose.

What do you think ?

Edit : I just wanted to thank you for all these answers. So yeah, I'm not THAT crazy to think that this thing was completely strange. Thing is, don't worry about me risking my job about it: I handed my resignation letter to my manager an hour before I got the message about the StoreEuros. Which is why I seem so not worried about it :)
blueshirt

Not so much as bad_service as no_service :)

So, we had a brand new Power over Ethernet adaptor fail when it was plugged in.. value is about 50 dollars, which is near my "throw it away, it's not worth the hassle to return it" cutoff.. so my brother got to see what Linksys would do:

Here's the email he sent via their form. Names and numbers and stuff changed to protect the guilty. My comments in bold.
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So my brother emails back:
> [===> Please enter your reply below this line <===]
Just out of curiosity, did you read any of what was said in the problem report?

FYI: there is no firmware for a WAPPOE12. It is a passive device that transmits power over an ethernet line. It has no ip, has no firmware, has no code, has nothing that can be flashed, reconfigured, etc.

Just to make it more clear:
SPLITTER EXPLODED. MAGIC LIQUID LEAKED OUT. LOUD SCARY NOISE. NOT NORMAL. NOT REPAIRABLE.
> [===> Please enter your reply above this line <===]
alpaca

(no subject)

A recent post reminded me of what happened to my parents last week.

A little bit cranky from elementry school students a week before christmas vacation, my Dad opened his visa bill while I was nicely vegging out in our sun room.

"12 Thousand dollars!?"

"...How the hell did you spend 12 thousand dad!?"

"...I didn't.  They've credited me 12,500 dollars and 3 cents."

"..................... what?"

Yup.  This visa is our most used card, it's linked with Cabella's, which is a sporting and hunting goods compant.  My dad gets points for the money he spends, then uses it to buy guns or something :p 

Apparently, my mom wrote a check for 1,500 last month to pay off most of the card.  Instead, they put it in as 15 THOUSAND dollars.  They didn't really CHARGE us that; we called the bank first thing. 

According to cabella's, a machine processes the checks, and there is no human who "checks" the payments or the like.  If we had just not asked them wtf was going on, no one would have caught it O_o


How weird is that?