December 18th, 2006

no way--harry

Thanks, United States Postal Service. Not.

Late Saturday -- after my mail had already been delivered earlier in the day -- I head out the front door. There I find one of those plastic mail bins. Inside is carton that's completely wrapped up in plastic.

Interesting that it was brought by separately, isn't it? It's like my postal delivery person was ashamed to have me see this when the other mail was delivered!

So I head to the neighbors (as planned) -- but when I get back I bring the bin inside and lift out the package.

It's the most crushed box I've ever held in my hands -- and even with the plastic wrapped around it, it's soaking wet. On the outside is a big white sticker from the USPS that reads 'We Care.'

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I feel bad for my friend who spent a lot of time to select and carefully wrap all the gifts inside the box. Then she spent a lot to mail this, as well.

I need to phone her (long distance) and thank her for the gifts. But I couldn't get myself to do it today. I can't decide whether or not to tell her about this. But if I try not to, I'm a terrible liar -- so I'd have a hard time omitting this news. (sigh)

Shouldn't the USPS have to at least compensate her for the expense of the postage?

Do they seriously expect the 'We Care' apology to make up for the incompetence displayed here? I mean, come on now!

By the way, I had to take the photos of the box in my bathtub, because of the wet mess. (And the whole house reeked of the scent of bubble gum...)

Cross-posted to my personal journal...

ETA: I don't think I made it clear -- but the items inside were very well packed. I don't think any amount of packing materials could have stood up to the abuse we're talking about here...

  • Current Mood
    pissed off pissed off


This has become extended bad service...

November 15th, I called WellsFargo, for a replacement debit card. The woman I spoke to was very friendly and helpful, and informed me that my current debit card would still function while I waited for my new debit card. It would deactivate once the new card arrived.

I waited until December 12th, before I called back, because I had also been informed that it would only take 3-5 days. Apparently it didn't. I called after about a week and a half, and they told me they would send me another one. December 12th, the first one, and second one, never arrived.

Curiouser and curiouser.
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  • Current Mood
    irate irate
tv>game of thrones>godswood

Is it bad service yet?

You might as well hear the whole story, which is starting to get long and irritating.  First I have to argue for hours on November 27 to get them to even consider repairing my computer.  (Not going into that hell again).  Then I send it in three days later via DHL: I hear nothing from Dell for over 2 weeks.  Then I call to see where it is on Saturday  (after first having to get customer service to give me the codes I need in order for me to even get through the system to the tech people- all those wonderful numbers on the bottom of your computer that I don’t have because –duh- they have my computer), and nobody can tell me where my laptop is or if it was even received. I'm told to call DHL on Monday to see if they have it.  Very helpful, wonderful service, that is.  DHL tells me this morning it was delivered on the first.  I called back today, getting a tech who speaks beautiful colloquial American English (what a novelty) and isn’t reading off of a script! and am told I have to wait another two days to get any answers while he e-mails the depot asking where it is.  (incidentally, does anybody remember that time about five or six years ago when Dell launched a marketing campaign, priding themselves on NOT outsourcing their “award-winning” technical support?)   This at least was more help than the last guy could give me (he told me he had no way at all to check repair status), so I figured this was fine.  At least I’ll get some answers, if slowly.  Then, finally, three hours ago I get an e-mail that my computer has been received at the depot- 17 DAYS AFTER IT WAS RECEIVED AND SIGNED FOR AT THE DEPOT, ACCORDING TO DHL RECORDS:

Your Dell notebook has been received at the repair center.
What's Next?
• Please review your dispatch information below and keep this email for reference. If you need to make any changes to the dispatch contact information, please visit our Support Center or Click Here to chat with a live support representative.
• You will receive an email when your repair has been completed or if there are any status changes.

Dispatch Information
Dispatch Number: ********         
Service Tag: ********         
Contact Name: ANGELA ANGELA          
Contact Phone: 319*******          

The contact information in the e-mail I have finally received is totally incorrect.   Obviously my first and last names are NOT the same, and the phone number they have listed is one from four moths ago, where my computer was originally shipped when I bought it nearly a year ago.   I'm not sure how many times in the past four days  I have confirmed my name and phone number, but apparently it was one too few. What idiots.  I was told my entire repair and shipment would take about 5-8 business days and so far it has taken seventeen days, apparently for anyone to notice my computer was even at the depot (that is, if they didn’t just misplace it and not find it until I called to inquire and they couldn’t find it).  17 FRIGGIN’ DAYS. I’m told they get backed up this time of year.  How?  I understand that shipping delays happen over the holidays? But under-warranty computer repair?  HOW?  How does that make sense?  My computer has not even been TOUCHED by a technician yet.  This is absolutely ridiculous service.  I will go buy an iBook before I EVER buy another Dell.  From me, that’s saying a hell of a lot

(x-posted to my personal journal)

  • pennyem

when there's two...

This is more of a general question than a specific suck, although I can certainly cite individual examples to back it up.

Why is that when there are two of a francise store in a smallish town, one invariably is absolutely awful?

We have two Subways in my town, the one on 6th and the one on Main. 6th is marvelous: parking is easy, it has enough staff on to take care of customers, they are always friendly, it has all the toppings, sauces and specials you see on tv, heck it even has provolone cheese! The one on Main downtown is a bit smaller, which reduces its toppings by about a third. Fine, that's completely understandable given the smaller space, as is the difficulty in finding parking. But why is the bread always so much drier and faintly stale? Why are the tables always coated with crumbs? And why are the employees so much surlier? And why do they (as opposed to the artists on 6th) insist on automatically putting crappy processed american cheese on my sandwich without asking? I'm glad I don't follow kosher rules!

What are your experiences? Does every town that has two of something have one atrocious and one stellar? Is this phenomenon nation or world wide?
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