November 24th, 2006

devilynne

Grumble mumble...Subway

Ok I get cranky if I cannot get my breakie.

I braved the cold weather this morning and drove to Subway to pick up breakfast. I'm a regular customer and just plain too lazy to cook for myself...then again I don't have anything to cook. I do have a box of Rice Crispies but I think it's like 5 or 6 years old. lol Anyway...

This Subway is in a Mac's store and is suppose to be open 24 hours. I get there at 8:30 and the Mac's employee tells me that Subway is closed. No one showed up for work. UGH! So I did an about face and left and went to McDonalds. I could have bought something at Mac's but their pre-made breakfast sandwiches are REALLY disgusting. My dog won't even eat those and she eats dirt!

Normally I would just let it go but it's up to the manager to be covering the shifts when no other employees show up. I know this because my friend use to manage that Subway and she HAD to do it....no exceptions. Since this new useless manager took over this is like the 5th time I went to get food, just to be turned away because they are closed.

When I got home I phoned my friend ...who is still a manager and relayed the story. Perfect timing! She was having coffee with the district manager. She phoned me back later to tell me that he was not impressed and would look into it. She told me to email in a complaint...so I did. Yes evil me. Why? Because my friend use to love managing this Subway but the Mac's store bitch couldn't keep her nose to herself. Finally my friend quit...but they wouldn't accept her resignation and gave her a promotion...the one who took over is the Mac's store bitch's sister. Totally useless!

*burp* Blah! Now I have heartburn from McDonalds.

*runs off for tums*
me and ayden

(no subject)

I was shopping with my friend today and we ended up going to a store called “Animal World”. They have a bunch of stuffed animals and a small anime merchandise section. Since we were there, I took a lot to see what they had and I ended up buy three figurines. All was well until my friend went into a store and I waited outside to look at what I had bought. Two of them were fine, but the third was missing an arm. Not a problem, I think. It must have broken off in the bag so I’ll just find it and glue it back on when I get home. I tear apart my bag, but no arm. They hadn’t been taken out of the bag since I bought them, so I figured the arm must have broken off before I bought them.

The bad service kicks in when I tried to exchange it. One of the employees was going to take it, but when she asked another one to get a new figurine from the back, the other employee came over and told me I could return the broken one. She went on and on about how I must have broken it because she always checks them over before selling them. She said that they all came out of a box in the back and that there was no way it could have broken before I got it. She then told me to go to every place I’ve been and look for the arm. Right. In a mall. In one of the largest malls in Canada. During Christmas shopping season. Sure. I’ll just hop right to it. When I told her that they hadn’t been out of the bag she just shrugged her shoulders and basically said too bad, so sad, by the way we don’t give refunds, only store credit.

By that point I just wanted to get out of there with a complete set of three, so I gave in and said I would buy another one (they were only $3). She then tries to tell me that they don’t have any more. Ah, no, there’s one in the display case. The one that I had pointed out an hour earlier when I first was in. She just shrugged her shoulders again and got it.

The whole thing just irked me. Even if I didn’t get an exchange, a discount on the second one or a refund of the other two would have been just as good. When I worked in retail, my manager would have happily done an exchange in this situation, because that’s what keeps the customers coming back. They’re overcharging enough that it wouldn’t really hurt them.
Holiday - House - Pumpkin

A question...

...for whoever set up the online ordering system for Double Double Pizza:

What is the point of having a drop down menu on the address page where I can choose "basement" or "main floor" and a little box where I can put other instructions such as "come to back door" if none of this information is going to be given to the driver?

Edit: Also, how is it possible for a completely computerized system to randomly change my "8 cinnamon sticks" into "2 bags of brownies" without changing the order on my confirmation email?