November 19th, 2006

Bad Service/Extra Service

I've been reading this community for about a year now but this is the first time I've ever had the need to post.

Cue venting...

I called and made an appointment for my youngest to go to the dentist for a filling. Our regular dentist [the owner] was unavailable so the appt. was made with one of his new colleagues. I said I would not be able to attend with her [I am disabled and going through a period where travel is painful. They know this.], mentioned she was at high school [In Australia, that's between the ages of 12-16] and the girl taking the appt. said that was fine. Also made arrangements for daughter to bring home the account and to pay it on Monday. I am a disability pensioner; they also know this.

Saturday: Daughter goes to appt. then after that to a friend's house. She calls me late Sat. afternoon about something unrelated and informs me that the dentist did not do the filling as she is under the age of 16 and he needed me there to 'authorise' it.

He wouldn't do the filling but he apparently then had no damned problem doing an unauthorised $260 cleaning and flouride treatment!!!!!!!!!!!

What the HELL?

In what universe is that acceptable fair business practise??

My daughter is 14 and very mild-mannered, not the sort to question an adult/professional's decisions.

I've been going to this same dental surgery all my life and this is the second time in recent years that a dentist currently employed by 'my' dentist [he owns the place] has done this! The first time it was my eldest daughter who went in [age 16] for a possible filling. When it turned out no filling was needed, her teeth were cleaned and I had to pay for it.

$260 for an unauthorised and unwanted treatment!!


NZ Post, I am not impressed.

Bah. I'm unimpressed right now.
Background 1) I've been waiting on an artbook from the States for a week or so now. (I spent $50 on it including shipping - normally retails for a hundred, so I got a good deal, but $50 still makes an expensive book for a poor college student.)
Background 2) This week we've been having absolutely torrential rain. Our front door also tends to flood up a bit in front of it, since the water doesn't drain away properly. (Bad service on part of our property managers, but that's another story.) We do, however, have a letter box with both a box on top with a slot for letters (which you empty by opening a door behind) and a lower box which is open at the front, suitable for leaving packages in. Despite the rain, and perhaps because of it (as I don't want my package sitting in a mail box all day in damp weather), I've been running out to the letterbox a few times each day to check that my package hasn't arrived, because overseas packages don't get delivered at the same time as regular mail. Nope, hasn't arrived, ah well. It often takes a little while to clear through Customs/pass from the international mail carrier to New Zealand Post who deliver it within NZ. So I'm not too worried.
Cue the suck. I get up this morning. It's been raining torrentially overnight, is still pouring. I get dressed, wander out, figure I should check the mail box, and open the front door. I then trip over my package, which has been dumped in a PUDDLE of water outside my front door, which has absolutely no shelter and is possibly the wettest location of anywhere they could leave it.
I curse a bit, pick up the parcel, and curse some more. It's wrapped in a packing bag of white somewhat oiled paper which hasn't stood up well to being sat in a puddle. This package is so wet that when I begin to cut it open, rivulets of water begin to pour from the corners. I take off the wet outer wrapping. Okay, it's then wrapped in shock-absorbing cardboard, which is also soaking wet. Thank god for the seller, as they've thoroughly wrapped the book in plastic first. If not for their good service, my $50 mint-condition artbook would have been ruined, because some New Zealand Post worker thought that for some reason, it would be better to deliver a package to a puddle outside my front door with no protection from the rain, instead of in a relatively dry and protected MAIL BOX. Um...okay.
I think I'm going to call up and have a chat with my local post office. This isn't the first time they've screwed me around - they've left notes saying they couldn't deliver a package, but when I've picked them up, the mail centre clerk has said that the package could definitely have been delivered. Things like diplomas and photos, marked "Do not crease" have been folded in half and shoved through the letter slot. So yes. I am not very happy. Happier than I would have been if not for the plastic wrap, though!

(no subject)

So a few weeks back I posted about how excited I was that Adelphia was being bought out by Comcast. I figured my service could only improve, because there was no way it could possibly get worse, right?
*cue hysterical laughter*

Anyway, three days ago I lost my internet connection. It kept re-routing me to the Comcast homepage, and then prompting me to set up my internet connection by plugging in my account number. Except that since Comcast *just* bought Adelphia, I haven't the foggiest idea what my account number would be.
Call them up, sit on hold for over half an hour. I finally get a rep who gives me my account number, but unfortunately it doesn't let me connect. So he starts a ticket, told me someone would call me once the situation was fixed. He claimed my account information hadn't been transferred properly from Adelphia, and that was the issue.

24 hours later, no call from Comcast, no internet. I call them back, only wait on hold for 20 minutes this time. I get a rep with a VERY heavy inner city accent, and she gets rude and condescending when I ask her to repeat herself -- I really couldn't understand what she was saying! Eventually she puts me on hold while she does her thing -- for half an hour. She comes back on the line, apologizes for taking so long. I tell her I need to eat some dinner, can she call me if she needs any more info from me? Nope, but she told me to try my connect later that evening, I should be up and running.

I try connecting before going to bed, but I still have no luck. I go to sleep, and hope the internet will magically fix itself overnight.

I wake up, STILL NO INTERNETS. Grr. I call them yet again, this time I am only on hold for 10 minutes (w00t!). This rep now informs me that there is a server down in my area, but service should be restored within 24 hours. I ask if I can be credited for the time that my connection was down, but he told me I would have to call a *fourth* time to get that taken care of, once they finally connect me again.

So now I am ranting from my part-time job at Radio Shack. Luckily there haven't been many customers so I don't feel too guilty about slacking on the job :) Because otherwise *I* would end up in Bad_Service...
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