This afternoon, my aunt, my cousin and I stopped at a local Fred Meyers because my aunt wanted a cinnamon roll. She had my cousin go inside to buy it for her as our aunt has some difficulties getting around and we were hard-pressed for time.
Two to three minutes later my cousin comes back to the car with a message from the girl at the connabon shop. "She wants to know if I'll wait for sixteen minutes." The girl at the shop had been too busy text-messaging and forgot to close the oven door.
I told my cousin to go back in and ask for a comment card and the girl's name. According to my cousin the girl said they didn't have them and refused to give her name.
I found their website and left a comment. I understand if the shop was busy at the time because I've seen the line that forms there, but if you forgot because you were preoccupied with your cellphone, too bad for you.
I waited a week for installation, and three hours after they were supposed to be here called to find out where they were. This began three hours of phone time, factoring hold times, and two disconnects. At the end, it was determined that the couldn't find which contractor had my installation, so they would have to reschedule in another week. I said no, to cancel the order.
Which was frustrating enough. But now here's where they can bite my ass. They're holding my $200 deposit. At the time I said to cancel the order, I was told it would be refunded in 3-5 business days. Today, business day 7, I call, and am told because it wasn't taken against a credit card, but a debit, they have 60 fucking days to refund it. And that I would have my $200 back BY NOVEMBER 22. It took them ONE HOUR to pull the money, but they can't return it for TWO MONTHS?
These are 2 events that happened at the same time on Saturday night.
I was waiting for a doctor to call out to me because I was in a hell of a lot of pain (and ended up in the ER the next day). I'd been waiting for about 3 hours at this point and got hungry so I called Domino's Pizza (no online ordering in Ireland afaik) The order took me about 15 minutes to place. They put a forgein girl on the phone who could not speak a word of English. It took me 5 minutes to give her my phone number and she clearly didn't know how to use the system because my details are attached to that number and they usually say "You want the usual?" I tell them yes and I have hot yummee pizza 15 minutes later.
Not this time tho. After her not getting my phone number right, I asked for someone else to take the call. She didn't understand.
It took another 10 minutes for her to take my address and order and I giggled to my fiance saying "I bet they have to call me back coz she didn't understand my address"
Just then the doctor comes, I let him in and he says he'll give me an injection for the pain. I rejoice for a second before telling him that I'm on a lot of medication and I need to know what he's giving me incase it conflicts with my meds or I'm allergic to it.
He sticks me with the needle and I have NO idea what he gave me and no other doctor I've seen since was able to find out what it was!!! There should be a record of these things!
As I'm throwing the doctor out and demanding to know what he stuck me with, the phone rings, its Dominio's asking what my address is!
GAH! I give them my addy, tell them that my pizza should have been here a half hour ago (I held the doctor hostage for a bit to try and find out what he stuck me with)
15 minutes pass and the pizza arrives, (the store is a 2 minute drive from here) they charge me full price and I call up to tell the manager what happens. She says its not her fault that the girl was put on the phones before she was ready. I point out to her that it is her fault and that they'll loose a lot of business because of that.
They didn't offer any kind of compensation, not even a free can of coke!
From now of if I call them for pizza I'll be demanding to speak to an Irish person, I don't care if it makes me seem racist (I'm not racist but most Irish people are getting to be very racist these days), but I don't want that to happen again!
So I ended up in the hospital (first time ever) this week for abdominal pain. I was sent to the ER by Urgent Care (since I'm in college, and don't have a doctor within 300 miles, and worse, since I'm splitting my time between two colleges, neither Student Health Center will see me, but that's a whole different post)because they thought it was my appendix. Turns out it wasn't, they don't know what's wrong with me, but they're reasonably sure that they ruled out anything that will kill me... The bad-service highlights that I noticed through the drug-induced pain:
1.) You are a sterile environment -- so why oh why are there dustbunnies bigger than my puppy around my bed? (This is in the ER)
2.) 9pm-6am are not typical construction hours. I am sick, in pain, and there aren't enough narcotics in the world to drown out a sander used on the floor above my head!
3.) Please don't tell me I'm going to my observation room from the ER in 15-20 minutes, when you really mean 2 hours.
4.) When you overestimate by an hour and a half, please don't try to put other patients in my ER room (for some reason, the ER has rooms, not curtained areas, but there's one bed and one IV, and I'm not giving up either!)
5.) Don't say "I'll go check, I'll bring that right now" or any varient thereof, and then go home without informing your replacement. Especially when you've been feeding me water for 30 minutes for a full-bladder ultrasound, and I'm telling you I have to pee right now.
6.) I know that after some percosets and a sleeping pill to get through the construction, I might be hard to wake. I am not, however, a fan of waking up at 4am with a needle in my hand because you needed a blood sample. Tap the shoulder, shake gently, THEN poke.
7.) After finding out my mom's a doctor, don't stop talking to me and call her. I dislike calling her to find out that I've got an ultrasound and 6 more vials of blood to give before I can just go home.
8.) My tummy hurts. Everybody's who walked in my room has poked it the last 24 hours. So if I get tense (guarded) when you gently touch it, don't tell me "it must be muscular" because you're not possibly touching hard enough to cause pain. That's the perk - you don't have to touch it for it to hurt! Oh yeah, I'm 24, I grew up in a medical household, I'm neither a.) a druggie in search of a fix, b.) hypocrondriac who wants the attention, or c.) dumber than a box of bricks. I know what an appendix, ovarian cyst, partialy obstructed bowel, and could even guess what the mesophatic lymphnoid-something or other is. I do not need drawings and a middle-school sex-ed lesson.
All in all, it wasn't a bad stay (well, for being in a hospital). My CDU nurses and techs were sweet and on top of it, and so was the PA. And I realize that the ER is hetic, but I thought the doctor (#7 and 8) was way out of line. This is by no means the *OMG worst bad service in the whole entire world!!11!!* but the little annoyances really built up. 'Pesially since there's still pain, and no answer, which is all I wanted in the first place..