October 3rd, 2006

scarlett and rhett

(no subject)

I'm really not sure if this is bad service or not, but I'll give it a shot. We were eating at a Mexican food restraunt Sunday evening. My daugther is ten months old and to big for the infant carrier, so we put her in a highchair in restraunts. The seating hostess obviously saw that I had a baby with me. She sat us at a booth. When the waitress came to take our order, I asked for a highchair. She came back after about ten minutes and informed me that highchairs are not allowed at booths, but she could get me a booster seat.
There is no way a ten month old is going to sit still in a freaking booster seat. We asked if we could move to a table, but there were none available..so my husband and I had to take turns eating while the other wrestled the baby.

As we were leaving, I look at a booth a few rows back from us, and there was a baby sitting in a highchair. I'm sure it was for safety purposes, not wanting to drop hot food on a baby or anything, but the floor space was extremely wide,there would have been plenty of room to walk behind a high chair and the chances of her getting burned are actually higher when shes sitting in the booth, because she can reach up and grab the hot plates.

Maybe I'm just overreacting.

Y halo thar, Captain Obvious! Sho me ur wares! :D

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Now enter the bad service.

I called a company up yesterday morning before my classes started and told them exactly what I needed, when I needed it and the severity of my situation. They SEEMED! concerned and PROMISED! that they would be at my house at 8:00am this morning. They also promised to call me once they were on their way to let me know and meet them at the bottom of the driveway.

7:57am: No call, no show.

8:10am: No call, no show. (At this point I'm kinda irritated as I do have many things to do in an average day and if they flat-out don't show up, they've wasted my valuable time).

8:20am: No call, no show so I call the company up.

Them: Hi this is Our Company. How can I help you?
Me: Yeah, I called and scheduled you guys yesterday to be here at 8:00am this morning. I've heard nothing and it's now 8:21am. What's the deal?
Them: Oh...well, we're running WAY! behind and probably won't make it up to your house at all. Why don't you just get a water truck and do it yourself?
Me: Obviously, if I HAD! a water truck, I wouldn't have bothered calling YOU in the first place now would I?
Them: Well if you had your own it would also be cheaper than if WE came up.
Me: So just to be certain before I hang up on you and go elsewhere...you guys AREN'T coming up to my home today and weren't going to call me to let me know this?
Them: Nope. As I said, we're running behind and we think it would be easier and cheaper if you did it yourself.
Me: If I had the equipment to do this myself, I wouldn't have bothered calling you to begin with. But I don't...so logically, I called you guys. My mistake. But I guess it all balances out in that you were looking out for MY best interest by telling me how much cheaper it would be for me to do it. I'm AWARE of that fact. Naturally, I can do it cheaper IF I HAD THE EQUIPMENT NECESSARY. Thank you though for your complete lack of help in this matter and I'll be placing a call to one of your competitors. Have a great day.

To me, this is a big deal. My driveway is on the verge of a full-scale Soviet Union style collapse and needs fixing. If you promise to show up then can't, how about you let the customer know so that he can search out other means of averting disaster?

Also, don't tell me it would be cheaper to do it myself rather than pay someone else to. I know this and it would be true if I had a $50,000 water truck at my disposal...but I DON'T...which is the entire basis for me calling your company. Captain Obvious is out in full force.

Steps have been taken with another, hopefully more reliable company but yeah...this whole thing up until now has irked me to no end.

  • Current Mood
    aggravated aggravated
Kristin profile [SQ default]
  • sio

obnoxious child of employee

i decided to go to Dennys last night after work for dinner before going home. normally it's great there.

last night however, the only problem i had was the little boy who apparently belonged to one of the waitresses. couldn't have been older than three. running around, screaming, up and down the aisles. his idiot mother did little to nothing (she only made sure he didn't run into the kitchen). her boyfriend (presumably this little brat's father) would only come and fetch him after he'd been shrieking for ten minutes....and then he'd end up back where he started. i saw at least one group get up and leave.

when i complained to the night manager (who i know personally so i figured he'd listen), he shrugged and said "he's just a little guy". which i didn't like. my nephew isn't much older and he wouldn't be permitted to act like that.

i have the bitch's (mother) name....should i call the day manager and see if he is above the night manager and can/will reprimand the girl? should i call Dennys corporate?

(a friend's ex husband used to work for this Dennys and it seems to be run differently so i don't know if Dennys corporate would take complaints, which is why i ask.)
  • Current Mood
    annoyed annoyed
  • lutine

(no subject)

This was the worst service I've ever gotten. It happened a few weeks ago.

Okay, I work at a bookstore that hasn't been doing so well in sales lately [not really important], but we had done really well the week before and I was feeling generous, so I decided to order pizza for everyone. My dinner break is at 7 p.m. and I figure it'll take around 45-60 minutes, so I take a break at 6:15 and call my order in. It took me almost thirty minutes to get my order placed. My manager would have been SERIOUSLY pissed that I took such a long "break" and I think I would have been written up, except that I was buying her pizza so she was lenient. The conversation is as follows.

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I finally got my damned pizza and everyone had to just sneak into the breakroom to eat a bit at a time because we'd wasted our meal break. And I will never again do business with Papa John's, nor will any of the employees who were present that night. It was mostly the fault of the incompetent employee, but I was also irritated that the manager basically said that I shouldn't have expected that her employees would be able to actually do their job. She definitely won points by not charging me, but the late-ness was a huge inconvenience.

(no subject)

Honda update! Since many people requested updates regarding our situation with Honda, the bank and our awesomely negative bank account (-$33,822.51) - I thought I'd make another post. (Original post.)

At 7:30am this morning a bank branch manager called us and said she noticed the Honda charges. (Ya think?) It went like this...

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Military Intelligence?

Full-time mom with part-time jobs. This is bad service I experienced while trying to do one of them.

I am the local vendor for a souvenir company. One of my accounts is at my local U.S. Coast Guard Exchange. They're the best organized, most efficient, nicest, and all-around easiest to work with of all of my stores. I got used to opening my freight and finding out that the Warehouse Elves had already dumped all the packing material for me and printed shelf labels for every item. That store just hummed along, even though they were crammed into a building so small that the Warehouse Elves had late-model laptops because there was no room for a regular PC. They were so efficient partly because they had no room to keep anything sitting around longer than absolutely necessary.

At my boss's request, I had started adding new items to our lineup at the Exchange, beginning with these cute little nesting dolls. I noticed that there were no shelf labels in the box, so I asked the Warehouse Elves for a label for my dolls. No problem; they could swipe the item for me and print right off their laptops, right?


In the week since I had last been to that store, the higher-ups had decided to increase efficiency. So they ordered the Warehouse Elves to install new software: a DOS emulator that turned their shiny laptops into so many dumb terminals. How dumb? This dumb: the SKU for each new item had to be faxed to Software Support, which would then enter it into the server. The next morning, when the Warehouse Elves did their daily download, the SKU would be in the software; then they would be able to print labels and the item could be shelved and sold. It took two and a half months for the SKU for those dolls to show up in the software. (It could have been worse; I could have ordered new chocolates--or sausages.)

As far as the Warehouse Elves can tell, Software Support for the entire USCG Exchange System consists of one person in (IIRC) Cleveland. (I'm in Alaska.) There were so many pallets of items marked "Not On File" in the warehouse by last week that the Warehouse Elves had to edge around them sideways. What the heck are they supposed to do when the holiday rush starts up--tell Coast Guard Mom she can't have any Pirates of the Caribbean Davy Jones gift wrap because it's not in the system?