September 25th, 2006

Tiger

Discover Card

The bad service part: I've been getting called like five times a day for like the past month from 801-542-3991, which my caller ID says is "Discover Card". Since I don't have a discover card, I figured they were trying to sell me one, so I just ignored it, although obviously it was annoying. 98% of the time they don't leave a message. They left 3 cryptic messages in the maybe 150 or so times they've called.

Eventually, it occurred to me that maybe somebody got a Discover Card in my name, so I checked my credit report, but no, nothing was wrong there.

So finally I decided to call the number back after I got the 3rd cryptic message left on my answering machine.

The good service part: I got to a Discover customer rep who pretty efficiently figured out that they had the wrong phone number. They were looking for a different person in a different town who had the same name as me. The rep immediately said she'd make sure my phone number got removed from the account. Assuming that in fact the phone calls now stop *cross-fingers*, I was somewhat surprised at how easy it was! Considering the horror stories I've heard about dealing with customer reps, I expected all sorts of hassle, but it was no problem! :-)
doctor: donna wish i could be

jewelry salesman lol

i was at my local mall with my mom, and we walked past the gordon's jewelers. gordons has a sale on this one ring [white gold, sapphires, diamonds] - it's $35. i'm hooked.

i walk in and the salesguy says "hello! :)" that part wasn't the bad_service.

me: i'm interested in that $35 ring :)
him: okay! *voice changes and isn't as friendly, is more snappish* come down here.
me: um, okay. /follows

so we sit down at the case and he gets it out. it's on one of those little stands that looks like a finger. he pulls the stand out of the case and tosses it, ring and all, in the air a little bit, so that it flips around. he catches it. think of someone tossing a coin or that type of motion. so i'm a little shocked, and he's in full Jewelry Salesguy on Commission mode. he hands the ring over and i'm looking at it; i like it a lot and i'm definitely going to be buying it. i take a look at the diamond on one side; it's so small i have to squint and turn the ring to see it, but it's a real diamond, by god. :] i turn the ring to look at the other diamond, a similar size... and see, instead, only a dark spot. i look a little closer, and turn the ring to try to make the diamond sparkle. no dice.

salesguy: /is saying something to mom
me: um, i think one of your diamonds is missing
salesguy: ...?! Collapse )

Bad service... good ending.

There's a coffee shop just down the street from work.
We do a 'coffee run' at least once a day to this place so most of the staff know us.
I went in one day last week and ordered a couple of coffees.  The cashier, a new girl I've never seen before, gets the order and puts it on the counter right in front of herself.  She made no attempt to pass it to me or even push it in my direction.
I didn't actually notice this until I attempted to pay for the order.
I reached out with my money and this girl just stood there staring at me. 
Finally she made a kind of grunt and put her hand up and waited for me to reach across the counter and put it in her palm.
If I didn't know better I would have assumed this girl's arms were sewn down at the arm pit, making it impossible for her to lift them or reach out.
Unfortunately for her I had seen her making the order and she had no problem reaching over her head for things at all.

So I reached out a little with my payment expecting her to reach out and take it.
She didn't move.
She stood there with her hand at her chest waiting for me to put the money in it.

So I put it on the counter.  Reached out and gathered up my order and left.
As I turned I clearly heard her mutter "bitch."
I made a mental note that I would mention this to a manager next time around.

Cut to the next day.
I was the only person in the place at the counter and the same girl spent 10 minutes doing everything she could to ignore me.
Finally I said, "Excuse me?"
Another employee heard me and tapped the girl on the shoulder.  "You have a customer." she said.
Just then a second customer approached the counter so the bitch immediately begins serving him.
When she was finished she turned to me and said, "Can I help you?" in the snarkiest voice I've heard since first grade.
"Yes" I said, "Is your manager in?"
She got a weird look on her face and said, "No can I get you anything?"
"When will the manager be in?" I asked.
She shrugged, "I dunno." and she walked away from the counter.

So I got the other employee's attention.  She was working the drive through at the time.
"I'm sorry to bother you but when will your manager be in?" I asked.
She politely told me the manager was in the back and if I could wait a minute she would get him for me.
"Yes please, that would be great." and I waited.

The ignorant girl with the arms that don't work started slamming cups around and generally making a racket.
The manager approached me and asked what he could do for me, so I told him.
I detailed my previous experience with the obnoxious employee and finished by telling him she plainly lied when I inquired about talking to the manager.
He was clearly upset after hearing what I had to say but to my knowledge he never got a chance to do anything about it.
While we were talking the offending employee had apparently grabbed her coat and left.  It wasn't the end of her shift... she just ran away.

I guess she was just taking the initiative.  The manager said that mine was not the first complaint against this particular employee.  She was about to be fired and I was just the final catalyst.

I can understand bad days.  Especially when you work in a job like that.  But all I did was politely order food and pay for it and leave.  I really didn't think I deserved the kind of ire this girl was dishing out.
  • Current Mood
    cheerful cheerful
This is me.

My credit card final update

Me again!
Remember my post about the bad_service for my store's credit card ? It gets better :D .
Disclaimer : I DO understand my mistakes here. I should have followed up better, especially my spending, to avoid this. But this doesn't excuse the lies, I think :) .
And the bad CSR attitude I got (semi-bad since I tend to babble, but bad nonetheless - I mean, I typed the first paragraph of this post, called, and... GAAH!)
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Anyway. To end that on a positive thought note, the good thing is that all of this happened now and not later with three kids and the credit for the house and the car and stuff. I'm 23 and this is quite the learning experience. Told Mom : NEVER AGAIN! From now on, I'll save up, and dammit if I can't afford it (save for car and house, but those only, lol... I doubt I can save up for a house in three months XD ) .

And as I thought many times, all the coworkers wanting to hear my story will, should they mention the card. Sure, if you handle it better than I did you can end up totally fine, but I don't think I deserved to be lied to and treated like that by that CSR :) . Should you need any clarification, don't hesitate to ask, it appears I can be pretty confusing u_u ...

(no subject)

Dear Best Buy guy,

I just want to buy this computer. I know enough about computers to know that this is the one I want. I know about hard drive and memory and this is the laptop I want to buy. Please don't ask me a million qualifying questions. I want this one and I want to buy it today.
I don't want to add on Best Buy's fantastic, super extended warranty. I'm sure it's wonderful and everything, I know you have to ask me and you are probably paid some sort of bonus if I buy it, but I don't want it. So stop telling me about it! I've said "no" about 5 times now! And don't look at me like I'm an idiot for not wanting it, or not wanting to engage in a 20 minute conversation with you! I want this laptop so please ring it up!
I hate going into stores because of people like you! I appreciate your willingness to help me, trust me, there are lots of stores that don't offer good help, but know when to back off!!
augh

7-11 : huh?

HOKAY so this was irritating enough to actually post about.

the setting : a 7-11 on a quiet Sunday afternoon

the players:

Me: TA-DAH! 26 year old curly chick.
C: 28 year old stiltwalker
G: 19 year old gymnast
J: 36 year old flatland BMX biker
NOB: nasty old bitch, cashier at the 7-11

(note that their vocations have nothing to do with this post, i just love the random jobs my friends have)

so, we had just finished eating at Denny's, and discovered thet C, my boyfriend, had locked my keys in my car. We found this more amusing than irritating, and G and J had a car with them to take us home to get my spares, so it was no big deal. We were all chuckling at his brainfart as we walked into the 7-11. Our goal was cigarettes. We went straight to the counter and approached NOB, who looked sort of like The Storyteller* from last year's Halloween Horror Nights ; she was ancient, tiny, and appeared to be extraordinarily frail. and meeeaaaan.

C: hi there! we'd like 2 packs of Marlboro Lights in a box, please!
NOB: are they all with you?
C: yup!
(we all prepared to get out our ID's, as we did have one person in our group who looked too young to purchase cigs. No big whoop, right?)
NOB: YOU ALL NEED TO SHOW ME ID. I AIN'T SERVIN' YOU UNLESS YOU ALL SHOW ME ID. SHOW ME ALL YOUR ID'S!
(we all sort of exchanged WTF faces at her sudden shouting, but handed her our ID's nonetheless)

almost as soon as C handed her his ID, she grabbed it and threw it back at him in almost the exact same motion. Same thing with my ID; she snatched it from my hands, glared at it, then glared at me. I get this occassionally, because my DL photo is 2 years old and i have shorter hair now, plus i've lost about 20 pounds or so.

NOB: THIS DOESN'T LOOK LIKE YOU I CAN'T SERVE YOU CIGARETTES.
Me: Uhm. it is me. That's just an older picture. I can show you-
NOB: IT LOOKS LIKE A FAKE. HOW OLD ARE YOU?
Me: (i'm getting angry at this point) I'm 26 years old and I can show you other ID.
NOB: LOOKS LIKE ONE OF THOSE FAKE ID'S.
Me: I can assure you it isn't.

I showed her 2 other forms of ID and she finally threw my Driver's License back across the counter to me. My friend G has been traveling in a Cirque tour and was in town visiting for C's birthday, so he had only a Passport as ID. He handed her the passport and she took it firmly from his hand, and glared at him.

NOB: WHERE IS YOUR DRIVER'S LICENSE?
G: uh.... i don't drive. I'm a performer and I travel the country. I only have my passport on me right now.
NOB: YOU REALLY NEED ID. IT TAKES A VERY LONG TIME TO PROCESS THIS. I DON'T HAVE TIME FOR THIS!
G: .... sorry?

and she muttered to herself as she typed something (his date of birth, i'm assuming?) into her register. At this point a line is forming in the 7-11. Finally, she throws G's passport back at him. J slid a Driver's License and an ID card across the counter to her. She picked them up and tossed both back at him without really checking them. We all looked back at her with our O__________O faces.

NOB: THESE ARE EXPIRED. I AIN'T ACCEPTING THESE. YOU ALL NEED ID. I'M VOIDING THIS SALE. THESE ARE EXPIRED.
J: no they aren't! Just look at the dates at the bottom!
NOB: THEN WHY DO YOU HAVE 2 OF THEM. YOU'RE SUPPOSED TO TURN IN THE OLD ONES. I'M VOIDING YOUR SALE THESE ARE EXPIRED.
J: what? I have an identification card and a license, both of which are still valid! check the dates!
NOB: THESE MUST BE FAKES. THEY MAKE YOU TURN THEM IN.

at this point J turns and looks at us helplessly. The rest of the customers in the now 5 person deep line look just as shocked as he does. J carefully slid both ID's back across the counter.

J: ma'am these aren't fakes, and they are both valid. They expire in 2009, see?

the tiny, mean NOB puts the cards right up under her nose, and snorts. She glared up at J again.

NOB: THIS DON'T LOOK LIKE YOU! IS THIS A FAKE?

at this point, we are all about to lose it.

J: ma'am, i shaved my head. See? same person.

NOB: YOU NEED TO GET THIS UPDATED. IT DON'T LOOK LIKE YOU. I COULD REFUSE SERVICE TO YOU. YOU ALL NEED VALID ID.

finally, C receives the cigarettes, pays her, and we all stalk out in disgust. The attitude we received was not warranted. We walked in having a good time, and were quite pleasant. not rowdy or rude in the least. we didn't resist when she asked for all of our ID's because that was her job to do, and we expected as much! But the accusations? What the hell! Should i contact someone about this? NOB looked too fragile to be walking, much less be the only cashier in a busy gas station.

* the Storyteller was our figurehead character for last year's Halloween Horror Nights and you can see her pictured in the top left corner here:
http://www.nocturnalfriends.com/ebay/hhnstand2.jpg
  • Current Mood
    wtf!
nevada

NDOT sucks

(Crossposted from personal journal)

NDOT sucks.

So they're doing road construction on I-80 near Mogul. There are warnings about it a good ten miles back, well into California, even (imagine: Two states cooperating! :-) ) The traffic gets backed up with delays of approximately one hour eastbound.

After being in the delay for almost an hour (and three miles), I decide to bail out at Boomtown and double back westbound to Verdi, where I'd take the old US-40, which parallels the freeway, back east and avoid the rest of the jam. So, I do so, I get off westbound I-80 at Verdi, and continue east on my merry way.

But then, when I get to the onramp, a flagman stops me and turns me around. He says that the ramp is closed for construction. I explain I just need to get to McCarran Blvd.; he says to turn around and get on the freeway three miles back. I try to explain to him that I was just IN that mess, got tired of it, and that's why I came this way. But he didn't seem to understand that. So I turned around, now understand the frantic gesturing of a few cars coming toward me as I was way back there--they were trying to tell me.

So, I backtrack three miles AGAIN, sit in the traffic jam AGAIN (which by this time has extended to almost Gold Ranch), and then pass Boomtown AGAIN, this time deciding to stick with it rather than trying to bail.

And guess what? Only 1/2 mile and about five minutes after passing Boomtown, everything clears up and traffic is back up to 75 MPH. D'oh!!! So my supposed cleverness cost me over an hour of precious free time.

But what I'm pissed about was that there was no sign anywhere near the place saying that the onramp to I-80 from eastbound US-40 was closed. A sign three miles back from the onramp would have been nice, so that cars didn't have to go all the way up there and be turned around.
  • Current Mood
    annoyed annoyed