To the waitress at the diner I ate breakfast at yesterday:
Yes, I'm sorry that we forgot to ask our actual waitress to split the check, but that doesn't mean you have to be slightly rude about splitting it for us. Also, when you split the check, and both of our orders are under $15, that would be the best time to inform us that we can't use debit or credit cards for purchases under $15. Please don't roll your eyes at us when we get to the register and find this out and ask to have our checks put back together, and then complain to us about having to split our check and then combine it again. When you have policies about debit/credit card purchases, it's best to DISPLAY THEM SOMEWHERE. Yeah thanks.
At my workplace, we have a small cafeteria where you can go for breakfast and lunch. The food is usually somewhere in the range between okay and pretty good, but the staff is really friendly. They've had the same two ladies working there since time began, they'll remember your name if you go there often enough, and if you ask nicely and they aren't swamped, they'll make you whatever you want even if it isn't on the day's menu.
I went there yesterday, and there was a girl behind the counter that I had never seen before. She was working alone, and she was talking on her cellphone.
I walked up to the counter. She made no move to end the phone call, but she raised her eyebrows at me. "Do you have any cheeseburgers left?" I asked. (I wanted something quick and they usually have burgers made up, but it was after the lunch rush, and they usually run out before lunch is over.)
She shook her head "no" at me and continued with her call. I couldn't quite follow, because she was mostly listening, but it didn't sound work-related.
"What hot sandwiches do you have left?" (I hate cold sandwiches. I could see that they had some hot stuff wrapped to go.)
She rolled her eyes at me, and said "hold on a minute" into the phone. "Crispy chicken and pork chop."
"Chicken, please, and two cookies." (Oh yeah, health food. I had to repeat the cookie part of the order because she had reverted her attention to the phone and hadn't added them to my total. She didn't say a word, just pressed some keys to make the total come to what I knew it should be. I order sandwiches and cookies way too often.)
I handed her a five and turned to the cookie bin at my elbow to grab my cookies. In the time it took me to grab a piece of waxed paper out of the dispenser and grab two chocolate chip cookies, she got my change out of the drawer, laid it on the counter, and vanished to the back of the kitchen where I couldn't "bother" her any more. If she hadn't been wearing a uniform and bearing a key to the register, I would have thought I was talking to someone who didn't work there by mistake.
When I got back to my desk, my coworker had a group of suppliers visiting for a meeting, and she was deciding how to feed them. She had all but decided on the cafeteria when I told her what I had just experienced. She decided to order out instead. They lost about $50 of business, which is a relatively big deal because I remember the regular ladies being excited about doing a $400 lunch period a couple of months ago.
And yes, I contacted and complained to the owner via email. He hasn't responded yet.
I work for a well-known coffee chain I shall call "StellarCash". I began at one store, (we'll call it Store 1) and later transferred to Store 2 to help the newbies learn and such. At Store 2 was a barista we shall call Zoe (nowhere NEAR her real name, I protect anonymity). Zoe had a bit of an attitude at first and seemed to think she was better than everybody.
After a while, Zoe calms down and warms up to everyone. Then she gets promoted to shift manager. Power goes to Zoe's head. Her attitude before? Pales in comparison to now. Her attitude toward the customers? Horrible. When she should be a beacon of customer service, she has more fun being snooty and bossing around her coworkers.
Now, Store 2 had a 'cup labeling' system. The order is entered into your register computer, then a screen prompts you type the customer's name. There is a small printer by the espresso bar that prints out a sticker with the size and name of the drink and all it's modifications AND the customer's name. There is also a screen by the espresso bar that keeps track of the drinks. It too shows the customer's name.
I guess Zoe was feeling extra bitchy because she types in "Ugly Fucking Customer". Yes, she did! Now, I forgot to mention above that not only does the name show up on the screen for the barista to see AND the label on the cup, but also on the customer's receipt! So said customer sees this of course and calls Store 2 asking for not the shift manager, not the store manager, not even the DISTRICT manager...the REGIONAL manager. Oh yes, ready to go to corporate as she should be! Needless to say, today was Zoe's last day. I can't say I feel sorry for her either, in fact, I believe she deserved it.
Just thought I would share a little bit of Bad Service that occured in my line of work among one of my colleagues.
I went through the HEB's customer service line where you buy stamps and concert tickets and stuff because I had a $75 Coinstar cash voucher and didn't want to screw up the cashier's register. So I ask about a sign they have about donating two dollars to the food bank or something like that and getting a wristband. So I ask her "what's that about?" And she says "You just donate two dollars and get a wristband or something" all fast and flippant, like she doesn't care at all. I was put off by her attitude. I would rather she point out how I can do this, since I already read the sign.
It was a minor annoyance, but the first bad service I've ever gotten at that HEB.
(HEB is a grocery store in Texas, for those outside of this state.)
Dear Worker ~ You just hit on my BIGGEST pet peeve: Ignoring me and speaking to the customer in back of me/in another line...in spanish. I'm your current customer. Deal with me for the 20 seconds I'll be in your world. When you're done, then you can blab all you want. And DO NOT give me an evil eye when I interupt your precious conversation to ask you for my change in a certain way. Seriously, one 10 and two 5's is not much of a brainstrain. Sincerely, Me
PS: Don't assume that just because I'm the ultimate white girl that I don't speak or understand spanish. Wouldn't have you just completely freaked out if I'd thrown a little espanol back at you as you were talking about me.