This is very minor compared to some of the stories in here but I figured I'd share anyway. I just sent an e-mail to ConAir customer service regarding one of their products I purchased. For those that don't know ConAir is a company that manufactures haircare products (blowdryers, flat irons, curling irons, hair brushes, etc).
They didn't really address the fact that their product MELTS, which I think is kind of funny and also, I find it ridiculous that it doesn't work with one of their own hair dryers. I could understand if it was a different brand, but geez...so yeah that didn't really help much.
Our water bill was paid two weeks ago, BEFORE it was due. They never ran the credit card. We didn't catch it sooner because it's not on one of the cards we use on a daily basis. That was our mistake for not getting a confirmation number but we had never had any problems with them before in calling and paying the bill.
TODAY the water was cut off. -_- So the hubby calls and was told that there was a problem with the credit card and that the number we gave them - TWO WEEKS AGO - was wrong. So the hubby gave her the number AGAIN and it's the SAME number she has on file. ::rolleyes:: So then she tell the hubby the disconnection fee will be an additional $25 and there is a $75 INSTALL fee for the meter!
So let me get this straight, maybe someone out in the peanut gallery can figure it out...
1) The number on file is the SAME number the hubby gave her over the phone but according to her the number is WRONG. Ok, to rule out the fact that "maybe the card was over the limit... nope, sorry that card is used strictly for bills thus it's not one we use on a daily basis. It's a paid off credit card so it rules out the "no money" problem. Besides she was saying the card number was wrong.
2) We paid two weeks ago, they didn't run the card when he called to pay. Ok, I admit it was our fault - more like his - for not getting a confirmation number to verify they ran it but still... They should have run the card the day he called to pay instead of two weeks later!
3) WHY pull the meter? I just came back inside (after writing #2) because he (water guy) came back to turn the water back on and replace the meter. He said that all he knows is that he was told to pull the meter. He said he replaced it with the same meter so we shouldn't be charged for a new meter let alone an installation fee because he agreed with me, the meter shouldn't have been pulled to begin with on a simple shut off especially not on our bill since it wasn't even 30 days past due.
(Hey but we're talking about the same water company that shut us off for a bill under $10 that was "found" during a department audit and the bill actually belonged to the previous owners of the house because it was from a time when we didn't live in the house.)
I'm so sick of living in this area. The water and electric companies are monopolies here - only one choice for each and they'll get you with ever fee they can think of. Like the city water department (which is the one I'm talking about) were charging people an additional monthly fee for an "ambulance fee" until the state courts ruled it unconstitutional so the city was forced to repay people but instead of paying them back, they sent out notices saying that you had to responded to the notice by the end of that month for a CREDIT up to $100 to be credited towards the account. The only ones who got the noticed were the customers who still got bills from them and not those who moved out of the water district (so if the person moved to the neighboring town they didn't get a notice). We responded to it and NEVER got the credit despite living in this town for nearly 10 years (ok, we moved several times but still, when we called and said we're moving from Address A to Address B, shut off water at Address A on This Date and have it on at Address B at That Date... so you would think we'd STILL get credit for over five years of paying that fee but nooooooo).
The woman made the mistake in not running the card that day, so why should we pay an additional $100 to get our water turned on?
I work 2nd shift, my boyfriend works 1st, but was working late last night. He came back to eat with me and we decided to get some Chinese takeout. After deciding what we wanted I made him call because I can't understand them. When he hangs up after ordering he says "Damn.. you really can't understand them!" What's important to know is that he's Chinese and spent almost 1/4 of his life in Taiwan, so he speaks the language and can understand just about anyone with an accent. "I suppose I could have made it easier and ordered in Chinese, but no, this is America!" And he doesn't have any accent, so they wouldn't have known over the phone. He ordered extra rice and asked for a lot of hot sauce and some soy sauce, so when we went to get it, I told him to be sure to check it. So he asked politely if the hot sauce and soy sauce were in there. She looked a little perturbed, but she showed him the one cup of hot sauce and asked if that was enough. Then she said "Two soy sauce good?" Yeah, ok, fine, he's the only one who wanted it. When we got back we discovered that our dumplings were steamed, not fried, which is the second time that's happened to me. And there was no extra rice, plus the soup was just hot enough to taste good. So I'm glad we stopped at the other Chinese place and got a menu on the way back. None of those things were a big deal, but altogether enough to make me just start eating somewhere else.
Before I start, I just want to say this is my first post here, and hopefully my last.
Okay, before you think I'm a total whiny bitch, I just want it to be known I've worked in a call center for almost a year, and I'm a CSR. So yes. On with the story!
I have a new apartment up in Moncton, NB, and just signed a one year lease. We pay 950, heat, lights and hotwater included. A bit on the steep side, but I have a room mate so we manage. These things are just minor irritations, but enough to bother me. First off, when I was given the key my room mate wasn't there, as she lives in Nova Scotia (like myself) and won't be moving up til well... tonight. There was the three keys (one for the main door, another for mailbox, and another for apartment) and she told me I'd have to make a copy. No big deal, but enough to piss me off.
The other thing is, yesterday I was having cable, phone and internet set up through Rogers. We were unpacking while the guy did his thing, and all of a sudden my Mom starts kind of freaking out. Glance down, and there is a mouse on the floor. >< We know they can't hurt you, but... yuck. So I called my landlord, and got the helpful suggestion to buy a mousetrap. He ended up buying one for me, and dropping it off. I'd hate to see what would happen if I had a plumbing problem...
Sorry buddy, that should be your responsiblity. I know I'm making a big deal about this, but so far? I'm not very impressed with my landlord. Love the apartment, it's gorgeous (there are pictures in my journal), but my landlord? Not so much. I've got his cell number, and the office # programmed into my cell.
I was at the store today buying ingredients for ice cream and cake (yum). The store wasn't very busy (less than half of the lines were open and each lane had at most two people) and a new line had just been opened (I was in this line). I said hi, but didn't really get much acknowledgment from the cashier. That wasn't so bad; at least she was moving fast and I was ready to get home so it was all good. She was going so fast that I couldn't put things on the belt fast enough, otherwise I would have helped put my bagged things back in cart as there was no bagger. That wasn't a problem since she paged a bagger. The bagger came, put everything in the cart, and promptly left. So far, even though the cashier is being a bit brisk and not friendly, everything is good pretty good. I pay with my card (it's the kind of store where the customer swipes their card), punch the right buttons, sign my name, and quickly put my wallet back in my purse. Then I look up at the cashier to get my receipt.
Here's where it gets to be just a little too much. The cashier has picked up the phone with one hand, is looking at the phone, and has my receipt held out away from her. I say "thanks" like I do at the end of a transaction (and then I generally say "you too" when the cashier typically says "have a nice day") and attempt to grab the receipt from her hand. I say "attempt" because even though she has the receipt held out for me, she has quite a grip on it. I managed to gently tug it from her hand and somehow she remains oblivious to me or my efforts to get my receipt. As I put the receipt in one of my bags and push my cart away, I hear her making a generic announcement on the phone for such and such to come to the front. Could that not wait a few seconds while she handed me my receipt and I left?! It's alright that she didn't say much of anything and wasn't too friendly, but I'd rather not be ignored like that. I felt like I was a nuisance for just checking out.
The pizza hut post reminded me of bad_service I received in a chinese food shop;
We arrived, got sat, and ordered at 5:00. Our orders were only relatively small.
By 5:40, we hadn't so much as being looked at, or our drinks refilled, while everyone else (or, at least all those who could speak Chinese) had being served.
At 6:00, I snatched a waitress, and asked her to check where our meal was. She said 'yes', and then just... Completely ignored us again. Didn't check. Didn't go to the kitchen. Didn't come back. Grabbed a waiter; Process repeats. We're the only ones not eating.
At 6:20, we have to get to the concert ASAP, and we stand up and explain we have to go now. We get told they were JUST about to start cooking our meal. (My mother thinks this was complete bullshit, and that they never planned to serve us at all.)
Luckily, there was one of those handy, cheap bakerys around the corner, so I rushed and grabbed a cream-filled roll to snack on before we went. My poor mother, and friends, didn't get to eat at all.
My boyfriend works in a call centre for a big supermarket chain in the UK. He takes calls regarding their online grocery service, where you choose your shopping from the website, and they deliver it for you. The order is filled by employees called 'pickers' in the store nearest to your home address. Now, if one of the items you choose if unavailable for some reason, the pickers will try their best to substitute an alternative item which will be as close a match as possible.
The boyfriend received a call from an elderly gentleman who had received his shopping, only to find that instead of a certain bottle of whisky, which was unavailable at the time, the pickers had substitued a box of tampons! Its good service to try to make up for lack of an item, but BAD service to susbstitute a TOTALLY inappropriate item. The gentleman did find it funny, and his whisky money was refunded. I'd like to know what was going through that pickers mind when they picked out tampons!
I hope I don't have to do ANY more shopping any time soon because I'm so sick of the cranky people working lately. I've had bad service directly or witnessed bad service given (or lack of service in several instances). And to think, temp season is coming up which means more irritable employees who might think they can get away with it because they're temp.