August 21st, 2006

When the help desk isn't ...

My office recently moved from Building A to Building B. We've been there for about a month now, and everything was hunky dory until this morning.

I turn on my computer and discover that I can't access Outlook. There are about 2 dozen of us in the same situation. It turns out that when we moved, the computer people left us on the server at Building A, which is presently without power. So, like good little employees, we follow standard proceedure and call the Help Desk to inform them of the problem.

Now, here's the bad service. Recently, the Powers-That-Be decided to make the Help Desk more effient by removing the phone operators and putting in a 24-hour message service. So we call and get the following message:

"You have been forwarded to an automatic voice message system. The mailbox for Help Desk is full. Please email Help Desk for any assistance required."

I'm less than pleased.
  • Current Mood
    pissed off pissed off

R & L Heating and Cooling

A couple months ago we noticed that our furnace (heating and cooling unit) was leaking water and in turn soaking the carpet in the basement. We called to have someone come out the next day and fix the problem. The service guy came and he said a line was plugged and he spent some time cleaning that out and then replaced a filter. Everything was fine. We paid the service fee and for 45 minutes of work. (they charge per 15 minutes, it was around $200)

Three weeks later the carpet was soaked in the basement again. We don't go in our basement very often so it could have been this way for a while. It was a saturday and we called and a different man came out and again "fixed" things and went on his way. We did not pay him as it was said to be a "call back" from the first call.

This past saturday, went downstairs, again the carpet is soaked. Called R & L and they said they would have the original tech call us back. He called and told us that we would have to pay him overtime for him to come out and do anything. We didn't understand why we would have to pay overtime now when someone came last week and we paid nothing. We let it go.

This morning I get a phone call from a woman whom I'm not sure what her position is in the company. She basically says that we will have to pay them again for labor to come fix the problem. It seems absolutly ridiculous that we should continuously pay them to "fix" the problem when they didn't do it the first time. What kind of company does not stand behind the work they've done? She did offer what another cause may be and say that we would have thought it was too much work the first time and they were over charging us by doing it. My theory is I would have rather had them fix it right the first time, pay a little more and not have my carpeting ruined.

I may just be overly cranky because she woke me up but I'm really mad about it.
  • melfice

Wendy's weirdness.

I went into Wendy's a couple of weeks ago, after seeing a commercial for their Frescata sandwiches and thinking they looked pretty tasty. So I go in, order it to go, and all is well. The girl tells me my total, I hand her my card, and she squeals. She starts cooing
at the puppy that's on my credit card (I admit it's cute, that's why I picked it out, but...o.O) and then *runs off* into the back kitchen-y area with it.

....So I'm standing here, sans credit card or food. I can see her from where I'm standing, cooing and showing it to *every* worker in the building.

Finally she comes back out, hands it back to me and gives me my food without a word. The sandwich was tasty, but...please do not run off with my credit card o.O

(no subject)

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Edit:  Just talked to the manager.  The girl from the customer service desk was fired since she was more senior and was working on moving to management.  The cashier got a nice ass chewing and was made to pay for the wheat.  She also got a reprimand in her 'employee' file.

I feel vindicated.  He wanted to send me a gift certificate for the store and I declined.  I told him that I was satisfied with what he did and, quite honestly, shocked that he did do something...such a rarity these days.

(no subject)

My aunt, grandmother, and I had entered the Denny's on division street in order to eat. The restaurant wasn't busy - there was only two other occupied tables besides ourselves.

We waited, and waited for someone to come around after we were initially seated. After a point, we realized ten minutes passed, and no one had stopped by to even ask if we want something to drink. We saw that all the wait staff were doing clean up work, when there are obviously customers waiting (all tables still had menus).

As that we were hungry, we left.
  • Current Mood
    pissed off pissed off
paul rudd in glasses
  • layered

(no subject)

Since my mother and I moved into our new apartment, we've been harassed several times daily and through the mail by DirectTV advertisements. They call at night, in the morning, always with the pre-recorded message. Usually we just hang up, but today I got fed up (It takes a lot to make me feel fed up, and I'm in a particularly nasty mood today) so I pressed zero when I heard the "Hi, this is Alex from DirectTV calling".

The phone was answered by someone who shouted "HELLO!" at me.

I said, in my polite-yet-firm voice "Hello, could you please remove me-"


Any ideas how to get hold of their Customer Service Department? Or somewhere I could talk to a CSR and not a salesperson? Their website is only showing what number to call to switch to DirectTV.
  • Current Mood
    annoyed annoyed

Oh Time Warner Cable, I'm so unhappy with you.

I have my cable tv and my internet through Time Warner. The internet's been acting up a bit but I didn't think too much of it. Last week it started going out for days at a time and since we're paying a lot for it my fiance called, they told him exactly what was wrong, and set up an appointment for today. Now they told us that someone would show up at some point today but they didn't give us anything more substantial than that. Still no big deal.

My fiance was going to take care of it all since he was the one who talked to the representative originally and the account is in his name. He works from 5 pm to 1 am, Time Warner is supposed to be by before 5, so it all works out. At quarter to 5, he had to start getting ready to go and we hadn't heard anything from the repair guy. I called Time Warner and was put on hold. Still no big deal, they're late but it's okay. Ryan went to work, I got a hold of a customer service representative, and it went something like this.

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So the third customer service rep I talked to was completely full of it and the technician who was supposed to be here never showed. The only good part of the whole Time Warner experience was Ashley who was fantastic. She is good_service.