August 20th, 2006

credit card annoyance

Ahh, Chevron. Normally I love them, but right now I'm not too pleased with them. I've got a question for you. I don't know if you'll know the answer or not, but I figure what the heck.

Now, I was married last month. I was able to call in and add my husband to the account and have a card sent in his name, but when I tried to change my last name on the account to my married name, they said it was company policy that I had to fax a legal document proving the name change because the account "was opened under your maiden name."

Funny thing is, all they asked for was the account number and the name on the account for confirmation when I called. No verifying mother's maiden name, SSN on the account, nothing. Up to this point, I've had absolutely NO problem changing the name on my credit accounts. Verification of SSN and account number, and it's been able to be changed with no problem. Yet Chevron wants a copy of my driver's license, my social security card with the name change, or my marriage license.

Of course, I've never seen that mentioned in the privacy policy or on the website. All it says is to call the 800 number to change names and/or social security numbers.

I understand that they want to make sure I am who I say I am, but all of the legal paperwork has gone through, including on my credit report. You're a credit card company, yet you cannot use my social security number and pull up my *credit report* to double-check that the new last name matches? The SSN stayed the same, so it's not like it's going to be a big problem. (BTW, I pulled my report, and it has the name change on it.) You're also not verifying SSN when someone calls on their account. Considering the fact that if someone stole that card and called in they could do damn near anything on the account without proper verification, you'll have to excuse me if I'm a little leery of faxing a copy of my driver's license, social security card, or marriage license, considering how prevalent identity theft is these days. Especially if it doesn't say a damn thing about it in your website or privacy policy. I want to see a copy of that company policy, please.

Damn it, all I want to do is change the last name to my new legal married one. Thanks for making it feel like you're trying to punish people who get married because they opened the fucking account under their maiden name. MBNA and the other credit companies I have accounts with didn't have a problem with it once I verified my SSN with them.

I'm considering writing a letter to the head of the company...any suggestions on what to say? I'd be ever so grateful for the help.
  • Current Music
    Evanescence, "Call Me When You're Sober"


I don't know if this would be considered bad service or not, but...

I'm living in a college dorm, and right across the street is a Subway.  I went to this Subway a lot in the past year between classes and the like.  Today is a Sunday when the freshmen are moving into their respective dorms and there are next to no classes going on.

I was sitting in my room and decided I wanted to go across the street to get a sandwich to bring back to my room.  When I walked into the Subway, there was no one in the line in front of me.  The dining room was fairly full, however.  I could see two or three employees in the back, one of which who was very obviously talking on her cell phone.  The one employee in the front was puttering around the bread ovens and moving the vegetable containers around.  I stood there for a good minute or two before she finally gave me an inquiring look without actually saying anything to me.  I wanted a sandwich on wheat bread.  It took her a good minute or two to figure out that there wasn't any wheat bread that would be ready in a reasonable amount of time.  Fine.  I took white.  She silently took her time putting the cheese and meat on my sandwich before finally asking me if I wanted it toasted or not.  I did, and she put my sandwich in the oven.  She stood there with her back to me with her hands on her hips as if I asked her to turn a cartwheel in front of me.  She took my sandwich out of the oven and just looked at me again without saying anything.

I'm sorry if I interrupted your day, OK?  Geeze!!

I told her what I wanted on my sandwich, and she obliged.  She didn't make any eye contact with me when she asked if I wanted chips or a drink.  She mumbled the amount it would cost me, and she took her time taking the change out of the rolls. 

I can't say that I'll never eat at that Subway again... just not on a weekend.  I'd rather choke down the lovely food they have on campus.  At least the staff over here tries to make conversation and tries to at least pretend to tolerate their job!!