August 13th, 2006

And why am I responsible for another adult's actions?

I went to a local rental place today to rent a floor sander since I've been dying to get the patio done for a while. So I called a few days ago to see if they rented floor sanders and how much it would cost. $35 a day which is reasonable.

Now keep in mind gas is well over $3.00 a gallon (ranges from $3.04 up to $3.59 depending on the gas station) and the location is in downtown - a 25 mile round trip for me.

I get there and knew they require just the license to rent. I asked the other day when I called. So the owner, old woman, is there and asks me what I needed to rent. I said, "A floor sander to sand my wood patio." Ok, she tells the guy to get me what I need and then takes me to the front desk to sign the paperwork. No deposit, I just pay the day I return it. I give her my license and she notices my last name and tells me that my husband rented stuff before - which is strange because he's never rented from there before and I tell her that. Then she tells me that she won't rent to me because "years ago he placed a stop payment on his credit charge to me". Ehh? Years ago? How long ago I asked her. She said, "years ago" but wasn't specific. As far as I know he never rented from there.

I asked her for his name and tells me, "Michael". Now Michael isn't my husband's name and as I said, she requires drivers licenses. She then tells me, "I've been bitten once, never twice, now get out. I won't rent to you." I stood there shocked. I told her, "My husband's name isn't Michael, it's _____. Just because someone has the same last name as I do, and yes, it is unique but there are four other families in town with the same last name, it doesn't mean I'm related to them or that he's my husband." She then said, "I don't care. I'm not renting to you or your thieving family." WTF?

Seriously, we've NEVER rented from there before. I've rented tillers from another location near our house (but they went out of business when the state bought their property to expand the highway) but always paid in cash. Just because I have a unique last name (which is Russian) and there are a few families in town with the same last name. Why am I responsible for another adult, let alone a stranger's bills?

get the door, it's NOT Domino's

My husband and I once tried to order from Domino's pizza. we'd been ordering from this branch for over a year, and had never had a problem...until ONE night.

We call in at 9:30 pm, and put in an order for delivery. They verify my address, and take my creit card info, and tell me it will be 45 minutes. All is well. around 10:30pm, we still have no pizza. So I call back to inquire about it--maybe the driver is new and got lost. The dude tells me the driver will be there any moment.

EDITED TO ADD: THE dude was the same one who answered the first time. when I am politely inquiring about the lost pizza, he cuts me off and says, "yeah, the guy will be there in anothe rminute." He doesn't ask who I am--he has caller ID.

Ok. Fine. No problem. At 11:00pm, still no pizza. I call again...the dude answers, "Domino's--we're closed!" At this point, i am more than a little peeved. I tell him, "Keep the D**N pizza! I don't want it!" and he says, "Ok ma'am,' and hung up.
He did not ask me, "who are you? what did you order?" He KNEW. They have caller ID. So, he knew it was me when he picked up and said they were closed.
My husband believes they never even put an order in for us--they were going to wait us out until we called to cancel.

If they were running behind, just SAY so. Don't tell me it will be "just another few minutes" only to tell me you're closed when I call after those few minutes have come and gone a looooong time ago. I ended up making a crappy sandwich when I was hungry for pizza. grrrrrrr.

Sometimes I still return to shops that give sucky service, but THAT was too much. I don't order from Domino's anymore at all--since that is the branch that comes to my house. There is a nice little Italian restaurant right around the corner that delivers--they're faster, cheaper, and give much better service. I always patronize them, now.

*Note--all other Domino's branches 've been in are nice. The one near me just sucks.*