Good service is reading the three paragraph e-mail I send you detailing the very specific questions I had about using your grounds and one of your suites for ceremony and honeymoon only, noting that I said that the website did not have the information I needed, answering my specific questions about using the grounds for ceremony and prep only (and perhaps a honeymoon suite), possibly being pleased that we had been referred to you by our already-booked reception site, and spelling my name correctly when you address me back.
Bad service, obviously, is what I received. My name misspelled, and a simple e-mail that was obviously a "basic form response" telling me that they'd be happy to host my ceremony and *reception*, that their prices and details were listed on the website (uhh, where do you think I got your e-mail address?), expressing pleasure that we'd be renting out their entire facility (which costs basically the same amount as OUR ENTIRE BUDGET), and that I should call them for wedding consultation and an appointment.
Apparently an e-mail, though blatantly offered on their website, is not the way to go with these people.
yesterday afternoon, a friend and i went to circuit city to purchase a new home theater system.
i already had a general idea in mind what i did and did not want, and the plan was to mix and match components, rather than buy one straight out of the box.
we stood in the home theater section for 15-20 mins and no sales associate bothered to come buy and ask if we needed anything. meanwhile, there were some people playing with a bookshelf stereo system, and by playing with it, i really mean turning the volume up to eardrum melting dBs. no one came over to ask them if they needed any help with anything, either.
finally, my friend tracked down a sales associate, because we had a question about the specs on a specific model (unlike best buy, circuit city doesn't post model specs on the shelf tags). he took the shelf tag and moseyed over to the computer. 5 mins later, he came back and told us that they didn't have that particular model in stock? WTF? i didn't ask you if you had it, i asked you what the specs were on it. but thank you for telling me that neither your store nor any of the local stores have that model in stock right now. then he just disappeared into the mists of the break room again or something, because we didn't see him again for the rest of the time we were there.
when we got over to the speaker section, we discovered that the price tags didn't match the merchandise on the display floor at all. we had to sit there and read the stock numbers on the merchandise and try to suss those out from what was posted. finally, i find what i want... so i thought that i could just take a tag and take it up to the counter to have it scanned. WRONG. they don't do that. again, no sales associate dropped by to check on us, so we had to go hunt one down. when we found him and told him that we were ready to point out the models that i wanted, he waved another sales associate over and told her to go find an associate to "deal with us." then he continued to stand right there.
there are no words. i was completely speechless. we could have done that.
finally, checked out, bought my stuff, and i refuse to ever go to circuit city ever, ever again. i still can't believe i purchased $1000 worth of stuff from some lazy chumpstains.
As long as I've been going to Wendy's, I should become accustomed to the horrible service the place usually gives. Either the people are rude and/or stupid, they mess up our order, or lack to give us most of it... I don't think we've ever had a visit to that place that didn't have something wrong.
Today was the last straw. My husband and I went in to get a hamburger before going home to do a few things and decided that we wanted to eat in instead of taking it home to the apartment with crappy AC. So we go inside. Restaurant is completely empty sans us. Drive through had like... two cars. So we stand behind the gates to figure out what we want before stepping up.
And we wait.
And we wait some more.
A worker peeked around the corner at us then disappeared again.
We wait a bit more.
And we wait some more.
A little guy who spoke broken english said it would be just a minute. We can hear and see at least four other people in the sandwich area. One at drivethrough, two at the sandwiches, and another girl doing nothing.
We wait more.
I thump my purse down on the counter and clear my throat.
And we continue to wait.
Finally I tell hubby that we'll go elsewhere and holler to the workers "Thanks for nothing!" and walk out. Do you think a single one of them turned to say anything? Nope. They stood back there and chatted.
I would call the manager... but it's never helped before. Maybe I'll give it another chance later on tonight.
I hate that place. If only I didn't like their chili so damned much.