July 20th, 2006

PL - crazy arms video

Greyhound.....

I ordered Greyhound ticket on Tuesday for 49.00. When I checked my credit card that night, there was a pending transaction for 56.35. I was puzzled, but thought I’d wait until it came through.

Today I noticed the 49.00 has posted….but Greyhound hasn’t taken the 56.35 pending charge off. I was mad when I checked this morning, because it showed I had a negative balance. I called my credit card company, and he explained that Greyhound had a hold on the 56.35, and he wasn’t sure why they had not taken it off. He suggested I call Greyhound.

I’m at work, and figured I’d call from here, no problem.

Yeah…except they have no 1-800 number. She said the "customer service" line is the one line they have that doens't have an 800 number. Okay, so I’m calling long distance. That’s fine……except it’s 9:25 and I have been on hold for a grand total of 49minutes thus far. THAT is ridiculous. No one knows their approximate wait time.

Well, I didn’t expect to have to be on hold for an hour, and I’ll be leaving to go to a meeting in a few minutes. I’m NOT impressed with them thus far……but I can’t figure out how to get a hold of them to get this charge taken off!!!
DOH

An update

Just an update to this post.

Over my lunch hour, I got a call from the guy that originally contacted me about my Famous Dave's experience. Oddly enough, it was on my work phone which was on the end of the email that I sent to them yesterday asking for his contact information. This is NOT the number I originally gave him. I gave him my cell phone number. I wonder if he realizes I'm the same person he's all but blown off.

Either way, I now have HIS number, and will be sure to use it as soon as I get the time (probably later tonight).

I'd really like an explanation as to why it took him a month to contact me.
Howl

Is this...normal?

Its been a hellish summer-very hot and humid here. We decided to get our cat groomed instead of doing it ourselves just to see if we would prefer that.
He is a very petite cat with mediumish length hair. He has never had mats, but it does get a little tangled/dirty just in the course of the day especially when its hellishly hot.
He came back looking worse than when we brought him in. He has clumps of hair completely missing (we dont know why) and clumps of hair hanging off. Plus, especially around his rear he is very tangled. We honestly cannot figure out what they did-it doesnt look like they even bathed him, just...randomly cut a few clumps of hair out. Like I said, if those were mats I could understand but...
We paid them 60 dollars for this.

We 90% of the time groom our own animals and when we did go to a pro, it was for the dogs. Does this sound normal? Do professional groomers normally leave the animals with bald spots and clumps of hair half hanging off? I can half understand the bald spots if they thought they were mats or would develop into them...but the clumps hanging off of his body?! With our dogs, this never would have happened. And it was cheaper for animals that are 3 or 4 times larger than Junie.
And they didnt even get the tangles out...he even looks worse than before. I would think at least addressing the issue we brought him in for would be mandatory.
Oh and this was a well recommended place so its not like we dropped him off at some shack with someone claiming to be a cat groomer.
On a side note, GOD the cat looks funny. I know its mean, but if you could only see him...
We are regrooming him now o-O

EDIT!-Blah I forgot this community is Mr. Pick on everything as much as humanly possible. They told us that he wouldnt be ready until later than the original time and explained why-that was fine, but I had to go alone, later. Junie was very scared and he was already securely in his carrier so I didnt want to drag him out in the middle of the office and then try to get him back in. Plus, he is black so I didnt even notice anything when I talked to him through the cage in front. I just saw his eyes and nose. It wasnt until we got him safely home that we took him out and saw the mess.
Just to bypass anyone who might say this is all our fault-yes, we fall on our knees and beg forgiveness to the bad service gods that we did not check the cat thoroughly before we took him home.

The more I look at him, the more I still say bad service and we will be having a chat with them.