July 19th, 2006

pissed at the world, please die


Fun with Progressive:

Only not so much fun. X-posted from my personal journal.

Okay, so I decide to be productive (well, productive for me - my boss probably wouldn't think so) this morning and call Progressive to rearrange insurances. Armed with my policy information and Lee's policy information, I call and explain to the woman what I need to do, which is:

*Add Lee and her car to my policy.
*Delete Lee's policy.
*Delete Joe and his vehicle from my policy.
*Start Joe a new policy.
*Change the auto-deduct from Joe's account to my account.
*Start a new auto-deduct for Joe's new policy from his account.

Now, I'm smart enough to realize that this is going to be a multi-step process and probably not all accomplished in the same phone call.

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Annoyed. Very, very annoyed.