Bad Service

I was told to post this here...

I just got off the phone with PSE&G(a gas company). Quick backstory for you: I work in a small office building. We just started renting the floor above us as well. Our landlord (who owns the eyecare place next door to us) used to get the bills and seperate them, but now that we are using both the properties, the bills were combined and are now going to be sent directly to us. I recieved the bill today. I am changing the names and addresses, but the format and conversation is as follows...

Our address:
Global Business Company
123 Main Street
Sometown, NJ 07666

What we recieved:
150 Main Street Associates
NJ Eyeball Company
123 Main Street
Sometown, NJ 07666



I'm willing to bet $50 that the next bill ends up somewhere in Canada. 

To all those people who think I should have asked for a supervisor...meh. I've dealt with PSE&G many times before. Yes this guy was a king amongst idiots, but I have yet to speak to a competent person there.

Lengthy...

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June 16th, 2006: I print my own labels, slap them on the boxes, send them Signature Required via DHL and let that be it.

June 21st, 2006: Shippment Status: Received at Address by SomeRandomPerson at Thistimeofday.

June 30th, 2006: Return labels from Company arrive. :|

July 17th, 2006: Check my order status and credit balance. Still nothing related to the refund is apparent. Perplexed, I call the company "customer service" department again and the following insues...

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Bank/Credit Company has been contacted. Payback proceedings are now underway. Given the nature of the situation, the emails, transcripts of calls, and invoices I provided to the bank, the nice lady said everything would be taken care of by the end of business tomorrow.

But this will remain in my head for years, I fear.

It takes us 2 weeks to process these things. It hasn't been two weeks.
It takes us 2 weeks to process these things. It hasn't been two weeks.
It takes us 2 weeks to process these things. It hasn't been two weeks.
It takes us 2 weeks to process these things. It hasn't been two weeks.
It takes us 2 weeks to process these things. It hasn't been two weeks.
It takes us 2 weeks to process these things. It hasn't been two weeks.
It takes us 2 weeks to process these things. It hasn't been two weeks.

Kisses and lollipops!
~Me

So does anyone remember this post?



Here's what happened then.


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This just completely frustrated me. All the people I dealt with were nice, but seriously CVS, get your act together.
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If you're thinking about getting it, check out XM instead. It may not be any better but I've had Sirius since March 18, 2003 and no matter how many times I have called or emailed them, I have NEVER been able to log in online. It always comes back saying my password is wrong. Think so? When they send me my password via email (automated, not a real person), it's the same one I have on my original activation paperwork that I have right here, and it has just never ever worked.
As for service, you know what really chaps my hide about radio stations? That whole talking over the intro of the song. Not only do they do that CONSTANTLY, but the singing starts and they're still flappin' their lips. Tawn Mastery (one of their DJs) is all pissy about it:
"I don't know what stations you've been listening to in the past 15 years but
"ramping" a song is MANDATORY..."
Look, how cute! She's trying to be all official to impress me. Ramping. Ooooh, is that some fancy DJ term for talking about what you did last night or how, once, a long time ago, you met so-and-so from some band? Oooooh, I'm so damn impressed that I could just wet myself! And talking over the top is a song is MANDITORY now, is it? Only at Sirius.
"Now - to be honest, I wouldn't do it if I didn't have to. The other thing I
hate to tell you is I'm not even at the radio station. I record my tracks from
one part of the country and send them to New York, where an engineer puts them
over the music. So, you see, it has nothing to do with the jocks at all."
Isn't that EXACTLY what I wrote in my email to you?
> anyone in your line of work understands the nuances of DJ etiquette.
> Is it a stupid manager forcing you to go on and on and on? Give me his
> name. I'll write him a letter and make a formal complaint to his boss.
So? Did she give me a name? Anyone to contact? Nope. Useless. Totally useless. I'd email a complaint to the station but I've never ever received a response in 3 years about my account so I don't think they even look at the emails or bother with actual customer service via phone. Called many times. They just keep saying they'll fix it and they never do.
So try XM before you commit to buying an expensive car stereo that only takes Sirius. And frankly, the first Kenwood I had died after 1 year. Maybe Kenwood isn't that fabulous either.

Here's some background information. I own an iBook G4 that, unfortunately, happened to have a rather noisy CD drive. The drive worked, it was just noisy. I thought maybe it might be a good idea to get the CD drive replaced. Little did I know that this would launch a long, epic saga of absolutely abysmal service.

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Here's a quick synopsis of the situation. I sent my laptop in on July 8 with a noisy CD drive. Due SOLELY to a stupid repair technician, I will not have my laptop with me when I leave for California on the 19th. Due to a stupid guy in tech support, I had been guaranteed that I would.

Additionally, had I not called inquiring after the status of my laptop, it would have sat in the repair center for a few days under 'not enough info' - again, due to our friendly stupid tech guy - before being shipped back to me, unfixed. And no one thought to look into the case or, heaven forbid, call me to get said info.

The compensation for my inconvenience? I called Apple yet again and got a customer relations dude, who gave me $100 off on a future $300 purchase. Which, while it allows me to buy a new iPod video for my boyfriend at a discounted rate, does not give me my laptop in time for my trip. That, and we got the assurance that the idiot tech guy will be bitched out by probably four different people.

DISCLAIMER: Apple's service is usually quite excellent. I have never had problems with my other dealings with them. I think this experience has filled their shitty quota for quite some time.