July 7th, 2006

Come Hither
  • smu

I wonder if this can be called bad service...

This morning, my mother went to work.

On the way there, she was rear-ended. By a huge landscaping truck/van thing. Thankfully, she is okay, but her little Honda Civic is a bit banged up and the trunk doesn't close properly.

The suck? The man refused to stick around for the police to come and didn't want to give his insurance info to my mother. He only stayed after my mother informed him that she wrote down his plate number and would report him for leaving the scene of a crime. The policeman made him give over his info. He was also given a ticket for not having a permit for some of his equipment and fertilizers.

And this guy was representing his company and acting like that. The kicker was the side of the truck it advertised the friendly service of the company.

I just thought it was incredibly ironic.
  • Current Music
    Panic! At the Disco
Blue Gradients :: by Rouk

(no subject)

A couple of weeks ago, I was getting gas on my way to work. I was trying to use my credit card at the pump (since paying at the pump is so convenient and nice) but the pump wouldn't take my card. When I slid it through, it would say something like "processing" for a while and then would tell me that it couldn't take in my card and that I needed to try again. After a few tries, I went to the attendant for help. Our conversation went like this:
Me: *explains problem exactly like it happened*
Attendant: *in broken English* No, you need to hit "credit", not "debit".
Me: It didn't give me an option to choose between credit or debit, it tells me it can't take my card before that.
Attendant: Hit CREDIT, not DEBIT!
Me: *politely explains again how it didn't give me a choice, but declined my card before that*
Attendant: *takes my card out of my hand and scans it through. this time it goes through to the 'credit or debit' screen. maybe I just wasn't scanning it correctly* Hit credit! No debit!!
Me: Oh, it didn't take me to this screen before. It stopped and told me that it couldn't read my card before this screen. I must have not scanned it through right.
Attendant: *as if I were very stupid* You hit debit! No debit!! You must hit credit! *walks off*
I'm glad we got it to work, but it was frustrating that he didn't seem to understand what I was saying and that he was speaking in very broken English so we weren't communicating well. It was also annoying that he treated me like I was an idiot even though I clearly explained that the problem was not that I was hitting debit instead of credit but that the real problem was that it didn't even take me to that screen in the first place. :(

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Primacare Primabitch

I had to take my olderbeast to Primacare clinic yesterday since her pediatrician's office is closed for the week, and she was crying about her ear.

1. Do no f**k with a mother who's child is in pain.

Now that we have that established. After the Primatwat at the front desk took my daughter's info, I overheard her on the phone with my insurance company. I went to the desk to ask what the problem was, and she told me that they had been instructed to charge an emergency room visit copay ($30 more expensive), but that there were exclusions and she was checking on them. Now, I had just been there less than two weeks ago, and had paid the normal office $20 copay. She then tells me that I will be charged my deductible first ($200) since for olderbeast I hadn't met it. WTF?

I ask what had changed in two weeks since I was last there. She told me that they had a meeting, and had been billing Aetna incorrectly. I told her that Aetna processed the last claim fine, and if it were incorrect, I would have a balance owed, which I do not. She told me that it could take up to a month to process the claim. I told her that I check my claims regularly through a self-service site, and that it had processed fine. Primawhore continues to tell me whatever nonsense, and I tell her I would call Aetna. I grab my phone, and she spouts that she's *on* the phone with Aetna right now.

I ignore her. I get customer service for the insurance company who asks if I'm at an emergency room, and I tell them exactly where I am. They say, $20. Right at that time, I hear Primabitch say, "There was a mistake - it is just $20." I tell the woman on the phone she had made a mistake, and that it was taken care of.

Primatwat then says, "*I* didn't make a mistake, blahdeblah, meeting, supervisor, Aetna, bladeblah." My jaw drops. She continues to tell me why it wasn't her mistake, but some unknown force that had grabbed her tongue and caused her to give me bad information. I finally look at her and tell her she has ego issues, and should just run my copay. She continues. I tell her just run my copay. She won't shut up. I say, "Stop lecturing me, and just run my card!"

She returns with my cc slip, and with her Primapoptart sweet smile, says, "Sign at the bottom, and there's no need to be rude."

Jaw again. I say, "excuse me," as apparently I'm the one with the ear problems here, not my daughter. She repeats herself. I say, "You're telling me not be rude? I've asked you to stop, and you won't stop! Stop talking to me!" She grins her Primapornstar smile and says through her teeth, "yes ma'am!"

I almost went through the glass at her. My daughter asked why she was doing that, so I got to have a nice long conversation about admitting when you were wrong, and customer service. Thank Gods the nurse was a doll to balance out the Primacunt.

Apartment Complex / Water Bill

At my apartment complex we have always paid the water bill directly to the complex. In the last 7-8 months or so they changed companies and started requiring us to pay it with the rent, which is due by the third. We had a mortgage broker call the apartments to verify payment history - we haven't been late.

According to the apartment complex we've been late once in the past year - but only on the water bill. This is crap. In the last year the only thing that made us late was them changing companies. We didn't get a bill one month (which they told us would happen, and the next month double billed).

Our bill is always around $20 per month, so I always just add that to the rent check because rarely have we even received the bill by the 3rd. This month I did the same thing, and when b/f got home and told me what they'd said I got this months bill out.

I had not previously opened it, and stupidly I teared it apart.

Bill Created: 6/29
Bill Due: 7/1

Amount: $19.28

Postmark on the bill: 7/3

I am almost positive one of the issues listed is the reason for the "late" water bill.

I'm frustrated. This is really the only bill that I actually have my name on, and I have *no* actual credit score.

B/f is going to talk to apartment complex tommorow, and hopefully mortgage guy will be o.k. with it (he's a family friend...but still).

What else can be done?
Trance's smile [Drom happy]
  • sio

hair salon service - gripe and question

i have very thick hair. people i work with who have thin hair always tell me they'd love to have my hair (tho honestly i don't think they would). to get it fully unknotted would take like two hours. i usually spend ten mins and that gets the tangles out, but if i run a comb through two mins later, i have more snags. it has broken the teeth off picks and claw clips. i can't use anything constituting a brush or the brush will get knotted in it. i finally found those combs made for thick hair and they help but it's still a pain. washing it takes two rounds and i can only condition the ends because i have combination hair (oily scalp, dry ends). in short, it's a pain in my ass. if i could shave my head and still look good, i'd do it.

gripe/bad service:
i've had it thinned before. it worked great while it lasted. but that stylist charges way too much for just a trim (not including a thinning) so i'm forced to go other places. whenever i go to get it trimmed, i've asked constantly for it to be thinned some. but now of the two places i go, they refuse. the stylist at one place claims it's not good for my hair type. the other (the owner of this particular place) told me it won't grow back properly, will make my hair stringy and gave me some shit about not having time to deal with the possibility of a frivolous lawsuit, implying that i didn't know how i wanted to keep my hair.

i understand i could go back to the more expensive stylist since she doesn't give me shit about what I want done with what's on MY frigging head, but is there anything i can say to get the people at the other place(s) to do what i'd like done? thinning my hair will not butcher it, and i'm not the suing-over-minor-crap type. but i'm sick of never having untangled hair no matter how much i brush it and all the other irritations that come with it. having a little less hair a few times out of the year would do me good.

FYI note - all the hair places in town are small businesses--there are no corporations like Supercuts or anything where i can complain to someone higher up about their refusal to do as i ask with my hair.
  • Current Music
    Llewellyn, "Across the Loch"