Bad Service

The Setting:

Back in December, I had ordered an Amazon.com gift certificate for my Husband's birthday. I had ordered it December 30th, for next day e-mail delivery. He checked his mail and found nothing. Confused, I checked their website. What I found was that sometimes there is a delay. Okay. No problem.

January 4th rolls around, still no gift certificate. I decided to call their Help Desk to find out what was going on. The Rep had told me that it just never went through. Okay, things like this happen. I asked what I could do, and he informed me to cancel the first one and resend it a second time. I asked if he could cancel it over the phone with me. Sure! That's taken care of. I hop onto their site, refill out the form etc., and hubby gets gift certificate the next morning. Everything good at this point.

Let me point out that the original $50 was never taken from my account, and I had the Rep's word that it was cancelled, and even on the site, it said previous order was cancelled.

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Crossposted to sanctummysteria

Just a quick one.

In the 8 months of living in our studio apartment, we were never sent an electricity bill. They own the whole building and when we moved in we were told that the electric would be sent via them, instead of via the electric company. Nothing comes in those 8 months (leaving us to assume it we would be invoiced at the end of our lease), then about a week ago we get a letter from them stating that via an adminstration error (of their own, of course) that no electric bill had been sent to any of us within the building. With this letter, they send an invoice, and demand that half of the money owed be paid within 5 days of receiving the letter, with the remainder being paid within the next month otherwise the bill, in its entirity, is due immediately (that is after those 5 days are up)

The total bill is £220. So they were wanting £110 within 5 days.

Is this reasonable practice? We didn't pay it straight away, because we couldn't and now they're hounding us for the entire payment. They send us nothing for months, and now its "Oh we fucked up, pay us now or else"? Theres no problem at all with paying them, its just the noticed that sort of makes me think wtf?

Advice, thoughts?

A Stafford County teenager who spit in a customer's drink when she worked at a local Taco Bell will serve six months in jail, a judge ruled Thursday.

Shaleesheya G. Ford, 18, was sentenced to a total of 36 months in jail, with all but six months suspended.

She was convicted of assault and battery, obstruction of justice and filing a false police report. All are misdemeanors.

The judge in Stafford General District Court also ruled that Ford can't work in a fast food restaurant or visit a Taco Bell in Virginia for three years.

According to court records and the 35-year-old victim in the case, the incident occurred the night of April 14 at the Taco Bell on Garrisonville Road.

The victim, a lifelong Stafford County resident, said he'd been going to the store three to four times a week for a long time.

On this night, the man said, he purchased food at the drive-through window but didn't get the iced tea he ordered.

He said that when he asked about the tea, an employee told him they were out of tea. He then complained to the manager about the lack of tea, which the man said had happened several times of late.

The man said he settled for a Mountain Dew. He said the employee who handed it to him giggled as she told him to have a nice day.

Shortly after leaving the window, the man said, he started to drink the soda. Just before it got into his mouth, the man said, he saw a strange substance floating in the drink.

"Once I touched it, I knew exactly what it was," he said.

The man said he called 911 and a deputy responded to the parking lot.

During the ensuing investigation, the man said, he scooped the "loogie" out of the cup and turned it over to police.

http://wusatv9.com/news/news_article.aspx?storyid=49769

Last April my dad bought me a HP laptop as a graduation present. For a year it worked wonderfully, and the only problem I had was when my D drive stopped working; but I called HP and their amazing customer service/tech support took care of it in a matter of days (two to be exact). And all was fine.

Then, back in April of this year, I was in the middle of writing a paper for class when my computer just shut down. I thought it was odd, but figured maybe I'd had it on too long. It was fine again for a while.

Cut to two weeks ago, when suddenly after just an hour of being on, my computer would shut down. Eventually one night it just refused to turn on. The buttons lit up, but the screen stayed blank.

By now my warranty with HP was up, but luckily my dad had opted to buy a two year warranty with CompUSA as well. So for $200 I had their two year Technical Assurance Plan, under which they would pay for any parts or labor my computer might need.

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As a followup to this post about my health insurance, I was indeed able to call CIGNA and have my prescription processed with my SSN. The customer service line was very helpful and I was on hold for all of about 30 seconds before speaking to a representative. So the only bad service that remains was on the part of Conexis for telling me that I would be able to use my old policy numbers, and the insurance companies for taking months to send me new insurance cards. (I still have not recieved my prescription card; thank goodness I don't really need it to get my meds.) Thanks to everyone who commented with help.

And now I'm here with more bad_service, this time from mall security at the place where I work.

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