Amazon.com
The Setting:
Back in December, I had ordered an Amazon.com gift certificate for my Husband's birthday. I had ordered it December 30th, for next day e-mail delivery. He checked his mail and found nothing. Confused, I checked their website. What I found was that sometimes there is a delay. Okay. No problem.
January 4th rolls around, still no gift certificate. I decided to call their Help Desk to find out what was going on. The Rep had told me that it just never went through. Okay, things like this happen. I asked what I could do, and he informed me to cancel the first one and resend it a second time. I asked if he could cancel it over the phone with me. Sure! That's taken care of. I hop onto their site, refill out the form etc., and hubby gets gift certificate the next morning. Everything good at this point.
Let me point out that the original $50 was never taken from my account, and I had the Rep's word that it was cancelled, and even on the site, it said previous order was cancelled.
( Collapse )
Crossposted to
sanctummysteria
Back in December, I had ordered an Amazon.com gift certificate for my Husband's birthday. I had ordered it December 30th, for next day e-mail delivery. He checked his mail and found nothing. Confused, I checked their website. What I found was that sometimes there is a delay. Okay. No problem.
January 4th rolls around, still no gift certificate. I decided to call their Help Desk to find out what was going on. The Rep had told me that it just never went through. Okay, things like this happen. I asked what I could do, and he informed me to cancel the first one and resend it a second time. I asked if he could cancel it over the phone with me. Sure! That's taken care of. I hop onto their site, refill out the form etc., and hubby gets gift certificate the next morning. Everything good at this point.
Let me point out that the original $50 was never taken from my account, and I had the Rep's word that it was cancelled, and even on the site, it said previous order was cancelled.
( Collapse )
Crossposted to