April 19th, 2006


(no subject)

I wanted to give an update to this post I made last week. 

Burger King Regional Manager called. He was quite upset. He is going to review the cameras to find out who it is. He told me to go visit the other local store for free food. I sent the email yesterday. He is going to visit the store today.He said there was no reason that I couldnt have been given the cup of ice nor should have I been given that attitude when I offered to pay for the cup. He also said that woman was most definitely not the GM.

I have no intention of going to get any free food because that really wasn't the goal - it was to bring to the managements attention that someone of that level of disregard was working for them and was treating people that badly. 

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don't mess with me

Horrible service and I'm not even a customer of theirs!

I was checking my online bank statement today and I noticed a charge for $149.95. Didn't recognize the name but thought it might be a bill I paid online.

Then I looked again - the bill was listed a little bit higher up, and I had no record of the $149.95 in my check register. So I called the number, and it's for a USA Gold credit card setup fee. Now, they've called before and I turned them down. So I didn't know why they'd turned up on my checking account.

I sat on hold to talk to a customer service representative, and lo and behold, they're claiming that someone else opened the account under my number. I ask who, and they refuse to tell me. So I tell them the only other person who would have access to my account number is my husband. The rep CLAIMS he opened the account on 4/12. Now.. Unless he opened the account between 3 and 5:30 PM on that date (which she couldn't tell me what time it was opened), he couldn't have opened it. I got home at 5:30 and we were gone until 9-ish that night. So I'm trying to get answers, and they want to argue. Then when I tell them he's not authorized on my checking account they want to know if I want to press charges.

No, I don't want to press charges - I was thinking, IF he did open the account, it was an accident. He's not very good with money, but he's not stupid enough to pay $150 for a card he can only use online.

(You have to understand, my father had the same thing happen to him, with the same people. He gave my mother's information out, never actually agreed to anything, and they took it out anyway then refused to provide proof that my father actually AGREED to it. I guess Mom got her money back, then. So I thought maybe my husband did the same thing - y'know, chatting with the rep and inadvertantly giving them too much information, or filling out a form that went through without him confirming it.)

I'm trying to figure out how they got my account number. They're telling me they can't give it back to me for 5-7 days, because according to them the payment hasn't gone through on their end yet so it'll be a day or two for that, then it's 3-5 business days to refund the money.

Talked to my husband, then. He NEVER talked to them, didn't fill out anything online, and he sure as hell didn't give them my checking account number. I didn't think he would but I had to be sure before I called the bank.

So I talked to the bank. I have three options; wait for them to give the money back, file an unauthorized charges report, or close the account. Which I don't want to do, dammit, I've had that account since 2000. So at this point I'm going to wait and see what they do, and my husband is going to have to put the money back in until we find out for sure. Pisses me off, too. But essentially, my hands are tied.

So.. the main reason I'm posting this here is: Does anyone know where I would go to file an official complaint against them? Someone suggested the Better Business Bureau but I wasn't impressed with them (went to their site). Is there some sort of consumer credit watchdog or something? They claim they can't provide me with a timestamp or anything, but I know on MY company's website, webforms carry a time and date stamp. I want to be prepared - even if they give me my money back, they still took it illegally in the first place!

I'm in Ohio, if that helps.
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    pissed off pissed off

(no subject)

I have been suffering from several, unexplained symptoms lately (I won't bother with the details). But on my way to work yesterday morning, I went to the emergency room instead. I was there a total of about 6 hours. During that time, I had asked several employees (nurses, etc) if they could please make sure someone called my employer and my fiance to let them know where I was. I was hooked up to machinery all day and I don't have a cell phone right now. Everyone said they would do that for me, but no one ever let me know anything. I was paranoid that no one made the calls for me. When it was time to leave, I staggered up to the front desk and asked about the calls. She said she knew nothing about it. I asked her to find out if anyone else made the calls, if she could do so. She went in the back, came back out and said no one made any calls for me.

She said "I don't mean to be rude, but we don't make it our responsibility to make calls for patients."

I get home to my fiance, who had been worried all day. Phone calls between him, my boss, and my staffing company had gone on all day and no one knew where I was or if I was okay.

Am i over-reacting about this? Or should I complain to someone? This really threw me off the edge, I was STEAMED.

(no subject)

Quick background:

Last Thursday I went to this clinic because I have been sleeping an insane amount lately. Saw the doctor, blah blah, she said to keep in touch but that she would call me when she had results from the blood work I needed to have done. I left the clinic at about 5, and every lab was closed so I went the next day to have blood taken. They told me 2-3 business days...

I didn't hear from anyone Monday but I didn't expect to. I called 3 times Tuesday where this Ms. Wilson just kept taking down my info and telling me I would get a call back. I explained to her that, hey, I could have MONO and I kinda need to know if I do or not since I haven't been in school and I don't want to go around infecting people. She 'understands' and will tell the doctor to call me back. For some reason she can't look at my chart and let me know if they even got the results or not. Of course, I get no call back.

Today, I receive no call by noon, so i call again. Someone else tells me, yes they did get the blood work but the doctor needs to discuss it with me and (again) she will call me back.

That was about 3 hours ago. I understand doctors are busy. I just want a 1 minute call to let me know what is wrong with me. If I have mono, then I can't go to work or school. If I don't we need to figure out what the hell is going on with my body.

I JUST WANT TO KNOW IF I AM SICK OR NOT!! This just really annoys me, since medical matters are usually important but they are taking their sweet time and giving me the run-around. I'm trying really hard to not be a pain in the ass, but they are making it extremely difficult for me.

(no subject)

This is a long one.

Last June my father received a promotional phone call from 3, a mobile phone operator in the UK. The offer appeared to be for a free upgrade (which we believed might have been in apology for previous bad service) for the two phones we have for them, and the operator making the call implied that that was what this was. However, when the phones were delivered on the 19th it was obvious that they were not intended as an upgrade but as two new phones wkith two new lines, line rentals and all.

On the phone my father had given permission to 3 to open Direct Debits for these phones, and it turned out what he thought was that for some reason the accounts needed transferring from the old phones to the new ones.

So the next day he sent them back, Royal Mail Special Delivery, dated, signed for, and most importantly of all, unopened. He sent a covering letter in which he pointed out the 3 small print in which it was stated that - and I paraphrase - "by activating the phones you acknowledge you are accepting the terms and conditions of the contract", and so that by never opening the packaging, leaving the phones totally resaleable, he had not accepted their contract. At the same time he sent a letter to his bank cancelling the Direct Debit.

The next correspondence we get is an automatic letter from 3 saying that the Direct Debits have been set up. That we get this after the letter to the bank ordering them not to open them is telling; it's not like anyone but the 3 central mailing server was paying any kind of attention.

My father writes to them pointing out he never accepted the contract, with photocopies of the special delivery receipt, dated the day after we got them.

An automatic response comes back from another person's office; to deactivate the phones a deactivation code is needed within 14 days of purchase. Despite it being a long time after the delivery and return of the phones, the letter appears to state that it's possible to deactivate them yet - as if they've only been "activated" in the last 14 days. He points out in another letter that they were never activated at all - a sentiment which is vindicated when he writes to the division responsible for this and never, not to this day, gets a reply. It's now about late August.

The next letter he gets is an automatic debt notice; he hasn't paid for this last few months' worth of line rental. He replies to this new person pointing out that since he never accepted the contracts, they should never have been activated, which 3's own "deactivation division", whatever it is called, seems to realise. He's rung them up, too, by this point, and they've told him to get a deactivation code, and he's rung the deactivation people, who've told him they can't give him one since it's more than 14 days from purchase.

The next letter he gets is another automatic debt letter from the same person. This is the only time he gets any two letters from the same office during this entire farce. He replies again with the same points; he never accepted any contract, and is not liable for any payments.

The next letter threatens the use of a debt collection agency, and is from someone else at 3's finance department. He writes to the new person, telling them to talk to the "customer service" people to whom he's now sent the details of his return of the phones several times now - but explaining the situation too, for good measure.

The next letter is another threat. New address. He replies angrily, same as before, and points out there's an ombudsman to sort this sort of thing out, and yes, he will be sending everything to them immediately. So it's the end of December, and now OTELO - the Office of Telecommunications Ombudsman (I think) - is involved. It's mid-January.

The next is from a debt collections agency, informing him they've put a notice of unpaid debt on his credit card record, effectively ruining his credit. End of January.

Before he can reply (computer troubles for a few days), he gets the first phone call from them, and my mother and I attempt to point out to him that we can't explain our story to these people, since they have absolutely no jurisdiction over the legitimacy of the claim; it's only their responsibility to collect the money. Not for the first time yet, court is mentioned. At this point he tells them he won't be writing to them or to 3 anymore until he's been advised by the Ombudsman. They say if he sends the evidence of his returning the phones to them they'll make the case to 3. He asks for this in writing on the phone, and is assured that he will get it, but no correspondence is received after he sends the special delivery receipt to the agency.

So the phone calls continue, at first once every two weeks or so, and then, later, every few days, until the middle of March, when 3 ring. Let me preface this with... I read c_s, and I know what it's like to get shit from a customer for no good reason, but this had been a long time in coming, and, in fairness, he did only explode when he'd fully explained the situation and the company's total ignorance of his letters to them and then... then the guy on the other end said "Well, sir, you need a deactivation code before I can do anything..." He doesn't toally understand the sheer powerlessness of the first-level technician in a call centre - but more of that later.

The next call is much the same; he fruitlessly explains that the phones were never activated, a subject which the person on the other end doesn't touch with a barge-pole, insisting only that he needs a deactivation code. When he points out that 3 wouldn't give him one, he is told "Well, sir, I'm sorry, there's nothing we can do for you if the phones haven't been deactivated."

At the end of March, a lovely and immeasurably tolerant girl calls from a 3 call centre. Until now nobody has tried to explain to my father why he is apparently in debt, and neither does this girl, who, for the first half-hour of the call, only recites the company line over and over before, on a pretence, she goes to speak to her supervisor. As she's on hold I point out to my dad that after this the call will be being listened to by someone who, maybe, just maybe, can do something more than this poor girl can. Shortly after she comes back, something unusual happens. She says he can't have written to (Person X), because they're exactly the right person to talk to about this sort of thing. And he sent the phones to the wrong address. He should have sent them to (Company Y), which is a subsidiary of 3, on the same industrial estate. This is not - and he reads it out to her down the phone - this is not what their literature says, but it's what's "coming up on her screen". Okay, so we're getting somewhere to explaining the fuck-up, perhaps, but then she disappears to ask her sup if she can see a copy of the correspondence between him and the company. Bizarrely, she seems to get it, because she reads what has been written and genuinely seems astonished to find out what has happened. She promises that she will forward it all to the customer service department, and they will shut the account immediately.

Two weeks later, and my mother and myself are doing everything we can to encourage him to go to Watchdog with this. He promises us he will as soon as all the Easter fuss - my sister, her hubby and their young daughters, my brother and my girlfriend all coming and going - dies down.

Four days ago we got an automatic letter informing us they've closed those accounts and refunded anything they took from us.

I'm changing my contract the instant this one expires. I might choose a company with better organisation and customer care than 3 - does Enron have a phone division?
  • nnubeh

chainstore fun...

ok, so this happened a good while ago now but i thought i'd share anyway for your amusment.

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anyhow, in summary.
compaq customer service - great
dsg - um...not so good
conservative party - ok...i guess they can have a point, but i've still got issues with their taxation :P
Cillian Murphy

That's not physically possible!

I'm about ready to install a tracking device on my grandfather.

Background: My grandfather has late stage altzimer's. He's pretty much gone mentally and resides in the VA hospital (Vetran's Administration hospital, served in WWII). His is occasionally violent.

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Bad Service: Losing a patient, not realizing they've lost a patient, accusing a temporarily handicap man of violently attacking a nurse when he can't even move (and no, they actually said he attacked her as one would standing, not just grabbed her or something easy).
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