March 14th, 2006

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  • wydok

What exactly do you have?

First, let me start by saying I hate fast food drivethrus. If it was my choice, I would never go through a drivethru...

I don't remember what all we ordered, but I remember my wife ordered the chicken club, grilled, and I orderred the ranch chicken, crispy. Both medium meals.

"We're all out of medium cups".

They didn't offer us large cups filled only part way, we had to buy the large meals. Strike 1.

My kids got happy meals with the apple dippers. We wanted Shamrock shakes with them.

"We're all out of Shamrock shakes"

We wanted two apples pies (2 for a dollar, oh boy!)

"We're all out of apple pies"

We pull up, pay for our food...that's when little miss sunshine informs us that they were out of apple dippers as well. Fries with the Happy Meals, or nothing.


We had to ask to make sure we got straws. Unfortunately, we forgot to make sure we got napkins (they were probably out of those too!)

Finally, we openned our food. Lo and behold, the chicken club is CRISPY and the chicken ranch is GRILLED.

mulan mushu hug by leafygreens

Tired of talking to a computer?

Today show was doing a bit on customer service this morning.

They featured this website while chatting with the creator of it.

It provides codes and cheats to get past an automated system when you just want to talk to a real person in customer service. :)

It even asks for you to rate a business's customer service and whether or not you got through to a person who could speak English due to out sourcing.
Twitch //  That's annoying!

Um... ok?

This isn't so much a story against Time Warner as it's just about one particular CSR who evidently seriously needs to get laid.

I just got a new job from home talking with customers about crap, and I needed to have call waiting disabled on my phone.

I have digital phone so I went ahead and called up Time Warner, waited what seemed like forever through a list of options, finally selected number 7 for "Everything else".

I reached a CSR who seemed... less than thrilled to be there at 9 in the morning. Needless to say, that's not really my problem since I hadn't even slept yet and was dragging ass (I had just gotten home from the college radio station). The conversation went like this...

Me: Hi there!
PW: Pissy worker

PW: Time Warner this is PW.
Me: Hi! My name is minabacon, and I just had a question for you about my digital phone.
PW: *silence*
Me: Um, I just got a new job that requires my call waiting to be disabled and was wondering if that's able to be done on digital phone?
PW: No. It's not.
Me: Not at all?
PW: Go out and buy a phone that doesn't let you have call waiting.
Me: Um, I don't think they even make those.
PW: They don't. *hangs up*

Um, what the hell? I didn't even get to say thank you or ok or goodbye. I was fuming. I wanted to call right back but I was so angry I would have become a sucky customer. I know it kinda sucks to work in the morning if you're not a morning person, but a sarcastic remark and then to hang up on me just pisses me off.

Oh... moral of this story? I called back later (IE - 5 minutes ago) and got my call waiting disabled with no problem. At all. It just will take 3 to 5 business days *headdesk*
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