It's a Two-Fer
Grr. Two bad service moments in 15 minutes.
Over 4 weeks ago I bought a futon. The one I bought came with frame, futon, custom cover, and 2 pillows. Because I needed it immediately, I took the futon home and waited for the cover and pillows, which were supposed to be in the following Monday. Ha ha ha. The next week, they didn't show up and the manager was very apologetic, saying that they'd for sure be in the following Monday. Well, that wasn't much use, since I had to fly home for a week. I got back a week later and called them. Nope, the cover and pillows weren't in. They're very sorry. They did check with the supplier and it's coming. They're being pokey - we don't know why, and we can't do anything about it.
Well, yes you can. You can call them and FIND OUT why it isn't here, over 2 weeks after it's supposed to be. But they promised that it would be in for sure on Monday (yesterday) - they just weren't sure at what time the truck would arrive so come by Tuesday.
Ok. So, I came by today. Nope - no cover and no pillows. Same song and dance. They don't control what the supplier puts on the truck. They were told it was coming. They haven't forgotten about it. See, here's the order form. It should be in on the truck tomorrow, so check back Thursday.
That's where I got a bit irritated. I asked him, when I've been told that they KNOW for CERTAIN that it would be on the truck 3 weeks ago, then 2 weeks ago, then yesterday, and the merchandise is still somewhere else, WHY I should believe that really, truly, it'll be here tomorrow by the end of the day. Why shouldn't I be smelling a rat?
Gee, we're really sorry, we don't control the truck, yadda, yadda, yadda. Yes, dude, you do. It's YOUR supplier. YOU put in orders. YOU depend on them to get those orders. If you are regularly having them send shipments 3-4 weeks late, you have a huge problem. Either way, YOU can call THEM and tell them to get a package that's 3-4 weeks late on that bloody truck, or send it to you overnight at their expense for screwing things up so thoroughly.
If it's not there tomorrow by the end of the day, I'm having words with my credit card company. I can't afford to have paid that much more money for cover and pillows, and have them never show up, with only "gee, we're sorry, we can't control the truck" to show for it.
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Over 4 weeks ago I bought a futon. The one I bought came with frame, futon, custom cover, and 2 pillows. Because I needed it immediately, I took the futon home and waited for the cover and pillows, which were supposed to be in the following Monday. Ha ha ha. The next week, they didn't show up and the manager was very apologetic, saying that they'd for sure be in the following Monday. Well, that wasn't much use, since I had to fly home for a week. I got back a week later and called them. Nope, the cover and pillows weren't in. They're very sorry. They did check with the supplier and it's coming. They're being pokey - we don't know why, and we can't do anything about it.
Well, yes you can. You can call them and FIND OUT why it isn't here, over 2 weeks after it's supposed to be. But they promised that it would be in for sure on Monday (yesterday) - they just weren't sure at what time the truck would arrive so come by Tuesday.
Ok. So, I came by today. Nope - no cover and no pillows. Same song and dance. They don't control what the supplier puts on the truck. They were told it was coming. They haven't forgotten about it. See, here's the order form. It should be in on the truck tomorrow, so check back Thursday.
That's where I got a bit irritated. I asked him, when I've been told that they KNOW for CERTAIN that it would be on the truck 3 weeks ago, then 2 weeks ago, then yesterday, and the merchandise is still somewhere else, WHY I should believe that really, truly, it'll be here tomorrow by the end of the day. Why shouldn't I be smelling a rat?
Gee, we're really sorry, we don't control the truck, yadda, yadda, yadda. Yes, dude, you do. It's YOUR supplier. YOU put in orders. YOU depend on them to get those orders. If you are regularly having them send shipments 3-4 weeks late, you have a huge problem. Either way, YOU can call THEM and tell them to get a package that's 3-4 weeks late on that bloody truck, or send it to you overnight at their expense for screwing things up so thoroughly.
If it's not there tomorrow by the end of the day, I'm having words with my credit card company. I can't afford to have paid that much more money for cover and pillows, and have them never show up, with only "gee, we're sorry, we can't control the truck" to show for it.
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