February 20th, 2006

(no subject)

This is more of a general rant than a specific bad service encounter, although there are a couple of those in here as well. I think it's annoying that an increasing number of stores want you to sign up for various things at the register. No, I don't want to sign up for a store credit card. No, I don't want to give you my phone number so you can send me coupons. No, I don't want to sign up for your e-mail newsletter. Just give me my shit so I can leave.

That in itself is only mildly annoying though. What really irks me is when you have to tell them no more than once. After that you start to feel harassed.

Example #1: A couple of weeks ago I was shopping with a friend at an outlet mall and she bought some stuff in a Banana Republic. I was standing with her at the register, and the clerk asked her if she wanted to sign up for a Banana Republic credit card. My friend politely declined, and then the clerk starts in with "are you sure? You can save 10% today." My friend declines again. The clerk says "Okay, but we never sell your personal information. Do you want to?" My friend declines AGAIN. She ended up having to say no to this woman FOUR TIMES. Frankly, I'm amazed at her patience. I would have lost my shit after the second time.

Example #2: Last week I went into Bath & Body Works to buy some more of my favorite bubble bath. I was in kind of a cranky mood, I just wanted to go in, buy it, and leave. The woman at the register had other plans. First she asks if I want to buy samples of some stuff they have in plain view up at the register. Like I said, I was feeling cranky, so in my head I'm thinking 'No, dumbass, if I wanted to buy them, they'd be on the counter right now. They're sitting right in front of my face, after all.' But I just say "No thanks, I'm good." She doesn't get the hint and continues to try to sell me more stuff. After we go three rounds, she finally rings up my bubble bath. And then I get the "enter your phone number on the touchscreen please." Right away I'm annoyed. First of all, they don't even tell you what for. And second of all, they don't ASK you if you want to, they TELL you to. So I tell her I don't want to. And now we go three more rounds. "It's the only way to get our coupons in the mail." I say I don't want their coupons. She says "We'll never sell your personal information." I say that's great, but I still don't want your coupons.

Just...when did companies decide that harassing their customers is good business practice? Every time I have an experience like this it makes me never want to go back in that store again.
Chateau Laroche

Best Buy can kiss my ass.

I got a $50 Best Buy card for Christmas. I hate going in the store, so I decided I'd shop from their website. I picked out an MP3 CD player and proceeded to checkout. If a store near you has what you ordered in stock, you can pick it up there for free. The site says it's in stock at the store closest to me. Awesome-- I can get what I want without having to pay for shipping, and I only have to spend a few minutes in the store. How convenient.

Or not.
Collapse )

AAAAAAGH. I thought the the big selling point for the in store pickup was saving time! The worst part? Your card gets charged when you submit the order. If you don't want your order, you have to wait 8 days for the money to go back on your card, period. It'll be a week before I can even go to the damn store and just buy something else.
  • veriria

More Phone Woes XD

I guess I never really thought I'd have much use in posting to this community; I'm generally easy-going, laid back, whatever you would like to call it. When, in those rare instances that I do have problems with service related people or companies, I do a pretty good job of not loosing my cool over it.

Oh, but I am pissed off a LOT right now. Cingular double charged me on my phone bill on Saturday, and I didn't notice until I was at a store and was trying to buy stuff with my debit card...And the transaction wouldn't go through due to insufficient funding. OMG can we say slighly embarassed XD I wasn't buying anything critical or anything, just a jacket, some tea, and some oil of olay lotion.

HOWEVER - My cell phone bill I paid was $136.56 or something, so imagine being double charged. OK, so it's around 9 something. I get in my car and try to call Cingular about it, and guess what? Cingular, the giant cellular company that it is (shit it merged with AT&T!) does NOT have a 24/7 call center! I just shrugged, and figured I would wait until tomorrow to call Cingular, since I wouldn't be able to call the bank to get them to get rid of one of those pre-auth's (they've done it before for me). Fast forward to Sunday, I try to call Cingular...

...To find out the call center isn't even open on Sundays! Oh, I was pissed. So here I am, now, with little to no money at all. I have credit cards that I could use, but it isn't necessary yet to purchase anything. It's just...I have no money! I had to use most of my savings to get my car fixed, so I was planning on fattening that up a bit first.

Ok, so just now I got off the phone with Cingular. While looking at my bank account statement online, it's showing I got charged twice by Cingular. However, the lady on the phone said Cingular only showed me being charged once. Basically she told me she couldn't do anything, and it's possible that the money will show back up into my account in approximately 10 days. >:O

So guess what? Today is President's Day and NO banks are open! Bah XD Thanks for letting me rant.

(no subject)

Okay, I'm getting really fed up with the Blimpie on campus. I go there more or less every day for lunch, since it's one of the few places I can use my meal plan that's healthy and delicious. However, I am getting so ridiculously fed up with the people who work there.

Usually when I get there there are a ton of people, since everybody gets out of class at pretty much the same time. So it makes sense that when they're ready to take my order, they'll, you know, say something, right? 'Cause normally they just stare at me and then get pissed off when I don't realize OH MY GOD THAT MEANS ORDER NOW GEEZ. I mean, it would sort of make sense if I was the only one there, but it's hard to keep track of who has ordered already and who hasn't and what they're doing. So I get really confused by the staring thing.

When they're not staring at me, they're usually very... curt. I mean, yeah, I'm a customer and not their best buddy. But I wish they would just be a little nicer to me. I try REALLY HARD to be a good customer. I worked at Wendy's over the summer, so I know how it sucks when you give your best effort and people are assholes. But they aren't giving their best effort, or any effort, it seems.

Today was pretty much the last straw, though. I get to the end of the line, and the girl who rings me up/gets drinks is on the phone. She says "Turkey?" I say "No, ham and swiss." She asks me if I want the combo. I say yes. She asks me if I want the combo, again. I say yes. No big, she's on the phone. She rings me up, gets off the phone, and stares at me.

Me: Er... Can I get my drink?
Her: *gets cup, stares at me*
Me: ... Mountain Dew Code Red, please.
Her: *fills cup with regular Mountain Dew*
Me: ... I wanted Code Red.
Her: *glare* Next time you need to specify, or I won't know what you want.
Me: But I specified Code Red!
Her: *silence*
Me: ... Not regular Mountain Dew.
Her: *silence, STFU-look-of-d00m*
Me: *glares and rolls eyes, thus marking the FIRST EVER INCIDENCE I was anything but polite to them*
Other Employee: *apologetic smile* Next time you might just say "Code Red" instead of "Mountain Dew Code Red", since sometimes we don't hear it.

I'm just... so frustrated with all of it. That's probably the worst it's ever been, but they're like that fairly often. (Since it's a small Blimpie on a college campus, it's almost always just those two girls working.) After the drink thing, I went over and sat down and wrote them a letter. I couldn't bring myself to actually give it to them, though. :/

Collapse )

I was being melodramatic, so it's probably a good thing I didn't actually give it to them. But I just don't know what to do, short of not go back, which I don't want to do.

Any ideas on what I should do? Because I'm lost. :/
  • wring


When they tell you that the wait for a table is two hours, is that just their way of nicely saying "We seriously doubt you'll be eating in our restaurant tonight"?
magic proff

(no subject)

edit: I was ranty when I wrote this, I am not know for my grammer/spelling, I've tried to fix it best I can. Don't like it? Shove it, and move on I don't like trolls.


I wish I had my uncle’s patience and mind set. I swear if I had not been trapped (see in a booth, on the inside with my dad between me and being able to get up) I’d of probably found a manger and ended up on customers_suck.

My uncle came in from out of state and called, asking if we wanted to meet him at Denny’s. So me and dad headed over, and got seated fairly fast. That was the only ‘fast’ thing all evening, first off I was trying to keep an open mind, it was dinner time but the place wasn’t busy at all, only 2-3 people in every section (the place was set up in 3 sections, one to the left and back, one to the left, and one to the right. The 2 on the left non-smoking, the 1 on he right smoking, we ended up in smoking because both my dad and uncle smoke and it was the open section).

It took 10-15 mins for our waitress to show back up just for drinks. We all ordered a simple coffee then got to wait around 10 mins for that to show up. A bit peeved we brushed it off as the waitress being a bit slow because she was chatty with the table in the corner. Then we got to sit and wait 15 mins before she came back for the order, getting two “I’ll grab your order after I drop off these drinks” and she’d drop off the drinks and walk past ignoring us. After she decided we where worthy of giving her an order, I ordered simple hoping that would speed things up. It was a cheese hamburger thing, I can’t recall the exact name but it was simple. My uncle however has heath issues including diabetes so he has to order special. His exact order (and I remember it because he was nice, spoke clearly and slow enough to write it down) scrambled eggs with 3 eggs, 3 sausages, hash browns, whole wheat toast with grape jelly. She repeated it back and walked off, in the time it took to get the food, well over 30 mins (I realize food takes time to cook, it was longer then that but I didn’t stare at the clock thankfully we had much to talk about while we waited, it was long enough that we started to wonder where the food was and why it was so long). She came by to refill our coffee, and every time asked if we needed more creamer and we said yes, we started to count after the first few times after 4 times we stopped telling her because the pattern we noticed is she would walk away to the table in the corner and then forget everything we said to her.

Food came by a different waitress, and mine was fine but my uncle’s was all wrong, it was something called a ‘extravagant omelet’ or something, and still no more creamer. The waitress walked off baffled to check on things and I picked at my food feeling bad eating in front of my uncle with no food. 10-15 Mins later his right order showed up and still no creamer (we had asked again twice, making it 6 times asked for) and groaned as she stopped on the way back again. So after we finished up and refused a coffee refill almost ready to go, the creamer showed up when we no longer needed it.
Then the bill showed up (I lied, we got the bill faster then we got seated, funny how prospect of money/tip makes one move fast) and they billed my uncle for the omlette he didn’t even order. He told the lady at checkout and after looking at the menu it was the same price or less the way he had been billed so he let it slide rather then be sucky and yell at her to bill it right.

We left with all here of us vowing never to go back again. (Dad only had coffee, never ordered any food). I don’t believe my uncle left a tip either, total time for the trip was wall over 2 hours, and we only spent about 15 mins of that eating. It was supposed to be a in and out trip fast as my uncle was coming to the house so we could have talked in the comfort of our own home not in a loud restaurant.

I want to complain as does my Dad, but some what I’ve seen they just issue ‘we are sorry’ form letters and sometimes free coupons for food. As we don’t wish to return, coupons would do us little good. Any tips on how to file a complaint that might get more then a ‘oh another winy customer’ would be great.

there is a happy story to this, next 3 days we went to IHOP for breakfest, food was fast, the staff polite, and even when the place was busting at the seams with people, we got seated in 3 mins, and food faster then I even knew was possable to cook. They most deffently won us over, 'n for being open only 2-3 months they have kickass service.