January 27th, 2006

Winter

(no subject)

I don't think I've ever been jerked around by a company as much as when I went in to best buy to pick up my laptop, as mentioned
here and here. They finally called and told me to pick it up, so I went to the back of the store where my friendly geek squad is located. They told me that it would be at customer service, which I usually try to avoid because ex-coworker from hell now works there.

And guess who was working that day! And guess who got to help me! Well she said it was in the back room, and went back there and asked the guy to get it for me. I stand at the counter for several very long minutes and then she goes back again and apparently the guy had previously gone on lunch break. So she calls a different department to have someone go back there and dig up my computer. Nobody comes. Another girl sends a store-wide PA for someone to come up and help me, and nobody does.

I end up waiting out the guy on break while standing at the customer service desk watching people try to sell horrible service plans. They have one called the debt-cancellation plan, where if a natural disaster such as a flood or earthquake were to come about and destroy their giant TV, it would cancle out however much they still owed on it. So basically you're hoping that something terrible happens to your house in the next 2-3 years. Around here, that ain't too likely. We're on high ground so no chance of flooding, and the last earthquake we had was several years ago, and most of the people who were awake for it didn't even notice it. We aren't prone to natural disasters.

Anyway, The guy finally comes back from lunch, and looks me up in the computer by name.

Guy: Your machine hasn't arrived yet.
Me: The guys back there said it was up here.
Guy: It's not in the computer.
Me: They called me and told me it was in (panic!)
Guy: I'll go double check.
Guy ::comes back with my beautiful piece of machinery::
Guy: It says here it wasn't fixed.
Me: Wha-WHAT?
Guy: It may or may not be fixed. If you have any problems, call us. (Luckily he didn't tell me that the number was on the website. Har har.)

So I have my machine back and in full working order. I do have a few gripes though. They told me they would salvage as much data as was possible. Apparently it was only possible to salvage a whopping 0%. Luckily I had backups of all my super-important files such as my pictures which I value highly, but it's a pain having to start from scratch all over again.

Another gripe is I got a $1500 piece of metal on just my name. Nobody in the store asked for any sort of identification, and the only additional data I gave was my phone number to the geek squad, who weren't even the people with my laptop. I'm also not the person the laptop's registered to, it says Jim, I'm Jenny. I don't look very much like a Jim, either. I work at hollywood video and we don't even go by phone number on a $15 movie! Who wants to bet that if someone had stolen my laptop, I wouldn't get a replacement?
HP busted by rlf_2583

Wow! Looks Like I Got Their Attention!

Follow-up to this post...


Although there were some debates about whether I should have included a request to discipline the rude staff or how I should have worded my intention not to return, I sent the message off as-is. 


Yesterday, I got this email:


Dear Eckerd Pharmacy Customer,

We apologize for the service you have received in one of our stores. Your concerns have been forwarded to the District Office in your area. The office will be in contact with you within two business days. We apologize for any inconvenience.


Ookay, methought.  That's nice.  Wasn't necessary for them to contact me, I just wanted to let them know of the situation so those staff would get the smackdown they deserved, but if they wanted to talk to me for more details or apologize or whatnot, no problem.


Got a phone call today.  It was their district office.  Guy was very polite, and I was on my way out the door, so he asked if he could call me again on Monday, and what time was best.  I told him, so he said he will definitely be calling me then.


Sounds like they're taking this seriously!  Who knows, I might wind up going back to Eckerd after all, if not that same pharmacy.

  • Current Music
    "I'm Already There"--Lonestar
Baby clouded leopard

Customer service bitch

I went to the supermarket, and I was at the Customer Service desk signing up for a store card so I could save money (don't you hate that you need a card to get the sales?). An old woman came up while I was there because she had forgotten her purse, and a middle aged woman helped her and was very nice to her face. When the old lady was out of earshot, she said to the girl who was helping me "Oh, that was the IDIOT who left her purse".

To me, that is the height of unprofessionalism. You don't call a customer an idiot in front of another customer, even if they do something really stupid like leave their purse at a store. Shit happens, it was an OLD LADY. Save your snarky comments for your coffee break in the employee lounge.

I'm probably going to call the store manager to complain, but I doubt it would make much of a difference.
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    annoyed annoyed
paul rudd in glasses

(no subject)

Okay. Now, I'm going to say the part that's my fault, first: I broke my cell phone. I'd had it only a month and it was accidentally slammed in a car door. It was a complete accident, the display screen broke and the battery won't hold a charge for more than a day now, but you can still make calls and stuff on it. This is completely my fault, I'm clumsy and silly.

Called Sprint to see if there was anything to be done, if I'd have to get it repaired or if they could replace it. The first woman I spoke with said yes, they would send a new unit out to us and a kit to send the damaged one back. This seemed too good to be true, really. It was.

Weeks passed. Finally called back. The next woman I spoke with said that she saw the notation on the account where someone spoke with me about sending a new phone out, but nothing had been done about it, and that's not their policy anyway. They had to send the kit out, and recieve the damaged phone, before they'd send a new one. I was slightly miffed about the discrepancies in information, but I just said okay, to send the kit out. She said it'd be 5-7 days.

A week passed. I called again today, spoke with a man who checked the account - "I see a few notes here that you called, but I'm not seeing any record of anything being sent out to you."

What, do you think I'm just lonely and call to TALK to CSR's about my poor broken phone? Is that something people do?

He said they'd rush it out. 3 business days.

I'm cautiously optimistic.
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    confused confused