January 19th, 2006
Awhile back, I went to Giant Eagle, a chain grocery store to rent a Naut-a-vac (carpet cleaning system). I got the system, and went home, it did a fantastic job on my carpets. Later that night, to avoid being charged for two consecutive days. I went and returned the system. The lady at the counter asked "Did you pay by credit card?" and I said Yes. She told me that the return deposit would be subtracted from my card tommorow morning. $25 is $25, right? Well, knowing that credit card return authorizations sometimes take longer than an actual purchase, I waited for 5-6 days before going back. I returned and explained the situation that I had rented this, and my return deposit was never given back. The lady at the counter was very sweet. Then she called the head cashier up. Now keep in mind, I wasn't exactly dressed like an adult, but nonetheless, I expect to be treated like one. I explained the situation to her. And she said to me (and I shit you not) "Well, how do I know you're not just some kid trying to play a thief?". She asked if I had a receipt for this supposed return authorization that was supposed to have been done. I didn't, because it was never done (in my presence, at least) and she freaked. She called me a liar and told me to go home. I walked out. Firm in mind that I'd never be shopping there again, no matter even if they made right. So, I went home and did some research. I called Giant Eagle's manager, who was very helpful and understood my frustration, I was out $25 and this bitch was trying to treat me like a thief. I knew the manager very well as I had gone to school with him. So he made the head cashier go through the transaction log for that day (Which I understand is a complete pain in the ass, but I've done it too). Looking for a 25.00 deposit charged to a card with the last 4 of mine. Well, she found it, and sure enough there was no other return authorization. So, in the end I got my $25.00 back. But not without the head cashiers criticisms again "I really shouldn't do this for you, but I'm going to, because I'm trying to be nice. Keep your receipt next time" (this is from a 40+ year old woman) I know the bitch still works there and I absolutely refuse, REFUSE to go back there. This grocery store is 2 minutes down the road, but I still go to the one that is fifteen minutes away, because I won't go to this one, be treated like a thief, and deal with some rude front end supervisor that thinks she's the shizit.
Still no package. My camera arrived just fine (two separate shipments, and it was with DHL/Airborne Express), but the case? Still MIA. Soooo...USPS and my school's mail room, which one of you has it?
Hey there, I'm Amanda. I have rarely gotten bad service in my life. But this is definitely one of those rare occassions....
My boyfriend and I are very nice and it can be difficult for us to really complain to a person because we feel like jerks. If you have made either of us mad to the point where we confront you about it, you've done something really stupid...
My boyfriend is a stocky and big guy (relevant to the story). I like him that way. :) He's also very silly and decided to run and jump on our bed one night. Well, I'm sure most of you can guess what happened. The box-spring broke. For about 2 and half months, we've been sleeping on a slouchy bed. We also co-sleep with our 7 month old most of the time. As time went on, I was getting tired of waking up with him stuck to me because he kept rolling into me and getting too warm.
Anyway, my Dad comes down to visit and we go shopping for a box-spring. We find one reasonably priced, and plan on coming back the next day to purchase it.
Well, that day rolls around and we head back over to the store. We go to the same box-spring and ask a different guy to ring it up for us. The box-spring was originally 65 dollars, but for some reason the guy told us it was 152 dollars. Here's what happened....
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In fact a gaggle of angry hedgehogs with ink on their quills and some paper for them to run under could create better time tables than the Bus\Train\Tram system in Manchester (and the rest of the country.) They could also have created more logical routes and possibly even better budgets.
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I pay 3 times the amount it would cost me in bad traffic to get 3 miles because the walk would be horrendous. I'm paying 116 pounds a month for services that occasionally show up, are way overcrowded and serviced by people who have not a clue what's going on. Suffice to say I am learning how to drive. If you come to England be prepared. Unfortunately there is no way to fix this. No amount of complaints will be dealt with, no amount of angry voters writing in. It just is what it is and that is a steaming pile of crap.
Edited to sort out bad math.
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I'll update more when the remote control situation is resolved...or when I talk to them unsuccessfully again.
A couple of years ago, I got a membership at a nearby Hollywood Video, and took a DVD out. Three days later (their max rental time for non-new releases is 5 days, so well under the limit) I slip in their drop box. A week later, I get a call from the store manager saying the DVD was not in the case. Funny, because I distinctly remember putting the disc in the case before returning it.
I go to the store, and he shows me the CD that was in there. I've NEVER seen this CD in my life, nor does it belong to any of my roommates. And, of course...I can't find the original DVD anywhere at my place.
So I just sucked it up and paid the $25 for a lost DVD...but needless to say I closed my membership and never went back to that store again. The worst part, unfortunately, is that I had no recourse or way to prove my innocence. I hate to be a conspiracy theorist, but I still can't shake the feeling that someone in the store was running a scam. :-(
However, unfortunately, our food wasn't so good. Since we have startlingly-similar tastes, my friends and I all ordered the same thing, Steak and Shrimp. I like my steak rare (I want my food to fight back, as my friend jokes) and one friend ordered hers' medium-rare. The steaks came out, and after a few bites I was sure they were just wrong: the meat was bluish-purple and 'mushy', as I called it, very soft. Very undercooked, even for rare. (My other friend, whose steak was done medium-well, was fine with her meal. She said that mine looked coagulated. I lost my appetite for steak.) My friend who ordered medium-rare had the same problem with hers, it was blue-purple and very, very soft. I decided to eat some of my shrimp, while we waited for our waitress to come by to check on us - then I found a blonde hair in the shrimp. All my friends are brunettes, as was the waitress.
At this point, one of my friends got up to get a manager. The manager was the one who gave us bad service - she grunted one-word responses, didn't apologize, grabbed our plates and practically stomped back to the kitchen with them. We were polite, even apologetic to her - "We're sorry about this," and "We didn't mean to be a bother" were what we said, while she GLARED. It was the waitress who came back and asked us to fill out 'free meal' cards, apologized for the food, and told us that we wouldn't be charged for the steaks.
So we wound up glaring right back at the manager and tipping the waitress $15, which was a hundred percent of the bill (drinks, appetizer, and ice cream).
Personally, I don't know very much about cooking steak, but I like to eat it, and I've never seen or eaten steak like that. I felt pretty sick after, but I don't know whether it was just psychosomatic or not. Either way, the manager had absolutely no reason to act like that - we all agreed that our complaints were legitimate and that we were polite (even apologetic) while making them. This woman was just... it's hard to describe her, really. She glared at us like we were trash or trying to scam her (could be because we're college student-aged, could be not) and barely said a word. There was absolutely NO need for her to act like that.
Props to the waitress, though, she was cool.