January 13th, 2006

(no subject)

This started out as a reply to a previous post about Rogers, and just kind of escalated into my own post.

I have had bad experiences with Rogers all around.

Back when I had a cell phone with their company, they sold me a phone that was known to be defective. At the time the phone only had light use (I was in high school, it was used to contact my parents if needed), so the problem went more or less unnoticed as I could go an entire week without making a call. When I got to university, I noticed it just would not stay charged PAST the one call.

I took it in to get the battery replaced, and was told that it was a known software problem that would cost me $150 to fix since I was outside my warranty (they did not offer the option of purchasing an extended one). They also told me that they could do nothing to offer me a deal on a new phone unless I signed for another two years, even though at the time of sale there were known issues I was not notified of and I had never been late with a bill the entire time I was with them. I decided I'd rather fork out the $200 to cancel my contract (as it was less than the cost of a new phone), and found a new provider. I spent the next two months dealing with telemarketers trying to seduce me back with promises of a free new phone, when all I had been asking for in the first place was a discount.

I have also been a customer of their cable internet service, mostly because I live about ten minutes out of town and it was available here before DSL. Mostly they have given me no reason to complain, but I was a little peeved when they imposed a bandwidth limit of 60GB per month (which would be hard for me to attain, just the reason it was there). Recently, however, they decided to choke bandwidth on all ports but 1720 by reading all the packets, effectively screwing over my ability to use filesharing programs for even legitimate uses (for example, WoW uses torrents to patch the program, and boy do I love parentheses). I called, and was given excuses that, while they had merit, did not explain the fact that I was getting a 5kpbs download speed. I don't know if they were trying to simplify the reasons because they did not expect me to understand, or just outright lying to get me to shut up, but either way, I did not appreciate it.

As I also don't really appreciate spending $45 a month to use my browser, again, we will be cancelling with the company as soon as we get our DSL set up (incidentally with the same company that I have my new cellular contract with, with whom I have not had a single problem). It's unfortunate that they are the only cable company available in my area, because I would be very pleased to never have to deal with them again at all.

First time poster. ^_^

First time poster. ^_^
Let me say before I say anything else, that I happen to love Walmart. Or, I used to. But, I've always been a faithful customer at the one by my house, and used to know everyone by name, their family, etc, etc. I've always let the general decline of customer service in Walmart over the past years slide. But last night just broke the camel's back, and pushed me over the edge.

I ventured into a Walmart about 20 minutes from my home, right across the street from the mall. This particular Walmart is open until 11pm (most are open to 10pm if not 24-hour). And, we all know malls typically close at 9. So, logically there'd be a rush around 9pm, right?

Well. Every single time I'm in this store, they have two lanes open. The store is bumbling and thriving with customers, and there are always two lanes open. Two hours before closing. Lines are typically 8 people deep. And usually, I'm okay with it. I wait patiently, and try to be quick and painless to the harried cashiers.

Then last night, I went to an express lane with my 6 items. I made a diagram, just so it's easier to describe. (Oddly enough, I'm known for my diagrams throughout LJ.) So I approached Lane A, behind a man with one large item. Lane B had a few people in line, so I figured it'd be quicker. So I just waited, and the cashier seemed to be having problems with the guys order. Wasn't scanning or something. No big deal, I waited. And waited. It got to the point where when I was in retail, I would apologize to the customer next in line, and tell them it could take a while. Instead, the cashier walked to the phone between the lanes, and called somebody. So I glanced at Lane B, and she was free, nobody in line. So I moved there.

Only to be ignored. The cashier didn't greet me, didn't say anything during the transaction, and was actually talking to Lane A's casher the entire time. I ran my card through, and it flashed a message "please ask cashier to push credit button" so I say "ma'am?" and no response.

No response.
She turns and glares.
"Can you please push the credit button?"
She slams down the button, huffs, and turns back to Lane A's cashier, without a word.
I was just completely turned off and frustrated by then, so I asked for her manager/CSM.

The manager?CSM came over, listened, and promised to talk to them. -_-
I did notice, though, that my sister who came in line behind me, the cashier made a point to pour on the sugary, saccharine sweetness. -.-

Maybe my standards for cashiers are higher now, because I was one. I mean, I'm sympathetic; I know what they go through. But really. Be nice, be quick, and I'm fine. Like I said, minor bad service, just really frustrating.

(no subject)

Bad service is having the website for my community college down 3 days before classes start, and again on the first day of classes. I understand that these are high traffic times, but they should know after so many years that people often do wait until the last day to sign up for classes, and not being able to really screws them over.

Oh, and not being able to look up the times and locations of your classes on the first day also kind of sucks.