January 3rd, 2006

(no subject)

This morning I went to Whataburger (a Southern US chain) to get some breakfast taquitos, fries and drinks. I ordered at the window and the lady who took my order got everything right. I paid her at the first window, then went to the second window to collect my order. The guy handed me a bag and wished me a good day. I told him I was missing my drinks. He apologized. He went away and came back with my drinks.

Good thing I didn't get too far because I looked in the bag and realized I didn't have any fries either. I checked the receipt. Yes, I was charged for them so I was going to get them. I pulled up to the speaker again and politely told them what happened. I got my fries and it was good from then on.

I know this isn't the worst service ever, but the guy at the window acted like he was trying to rush me out of there and not taking the time to make sure I had my complete order. Usually when I go to this place, the service is good and everything is correct. I work in the service industry (so I was VERY nice about the mistakes) and I know how hard it can be at times to keep up with all the orders, but I was still a bit frustrated.

Best Buy Sucks

I went into Best Buy to purchase a new TV. I was looking at between a Sharp, JVC, and a Maganavox. I found someone to help me and proceeded to ask some questions (Which is better, does it come with appropriate jacks, etc). I asked what JVC stood for and got the "I don't know" answer. Then I asked what the original price of the Sharp TV was since he said it was "on sale". Again with "I don't know".

I was then waving between the JVC and Maganavox and he proceeded to give me the service plan speech (for 59.99 you get 4 years of service, replacement etc). I couldn't make up my mind right then so I walked around a bit, looked a little more then came back and decided on the Maganavox.

Me: "I'll take this one."
Clerk: (Heavy Sigh) "We don't have any more."
Me: "?!?!!?"

So you mean to tell me I sat there for a good 20 minutes and all the while you knew you were out of stock on a model I was looking at?! So I asked him. "Couldn't you put a sign or something stating out of stock so customers won't waste their time looking at it?" He said, "No. That's why you can order it."

I don't wanna order it, I wanted to pick up and take home same day. That's what you DO in a store right? So I was like "Forget it" and we left. I had a DVD set in my hand I was gonna buy but I put it down and bought it at another store.

(I late found the TV I wanted (ended with Sony) at another store, and got it with no problem. Even had the sign read one price, 1 salesman quote a price ($50 cheaper) and had the 2nd one tell me it was $20 below that, on sale). First Circuit City (whole other story - brother bought a TV, it broke after the warranty expired (figures) and then had them say they couldn't fix their own TV (the manufacturer) - its still not fixed and we kinda wrote them off after that. Now Best Buy leaves a bad taste in my mouth.
  • Current Mood
    annoyed annoyed

Suntrust Revisited

As a follow up to this post:

While the company itself has not redeemed itself in my eyes, my branch has. Once we put the account in the positive, we were able to run my payroll checks through again. On top of that, they also refunded a very hefty amount of fees that they did not have to do at all.

Unfortunatly, one of Suntrust's "features" is that if you go in the negative for over a week the put a block on your check card. (Makes logical sense to me.) Didn't know this. I just knew my card continued to be denied. Strangely enough, the husband's card wasn't though. I eventually stopped using his card and called Suntrust. Explained the situation to the "helpful" phone guy.

He told me card was blocked. I understood that. He told me I'd have to go back into the branch and get it unblocked. Okay, I can handle that. A big of a pain, but I can do it. But I had to ask the guy why my husband's card was working when mine wasn't. I mean the money all comes out of the same account. The fellow told me that my husband must have gone back into the bank to get his block removed.

I assured the guy that this was impossible as I handle all of the banking and my husband hasn't had time to go all the way into the bank in weeks and weeks. (Bank is in the complete opposite direction of his work.) Phone Man insisted to me that he HAD to have gone in and he just didn't tell me. I told him it wasn't possible. Phone Man implied that he sneakily must have done it behind my back.

I ended the conversation at that point.

Went into the bank today to get the block taken off. Talked to our friendly teller manager. Turns out there is no such thing as removing the block from my account. Turns out that the bank completely cancels that particular card and a new one must be ordered. That's not that big of a deal (except I'll have to memorize another 16 digits) but I'm curious as to what sort of crap Phone Man was spouting to me.

On top of that, I was right and my husband did NOT go in and have his "block" taken off. (Something that would have been impossible to do seeing as how there was no BLOCK.) Turns out that when he went in to put his name on the account a couple of weeks after I opened it years ago (told you he was busy) they entered his information under a different number in the same account. So, they only canceled the cards on the first part of the account, not the second.

Score 1 for My Branch
-2 so far for Suntrust phone service.

Wright State University: only a bureaucracy would do this

16 years ago I withdrew from my classes at Wright State after obtaining a day job (and thus being unsure of when I would be able to attend classes).

For some reason, while Wright State processed the withdraw, they also seem to think I kept a class, but didn't pay for it (supposedly impossible under their "no pay == automatic drop" policy).

So for 16 years they keep accusing me of owing them $360 and I keep telling them the mistake they made and asking them to prove I owe them money. They have never once responded to my requests for documentation of their claim.

Multiple "debt collection" agencies later, and even a tour of the state of Ohio AG office (to which I submitted a complaint about Wright State a decade ago on this matter and they tried to use last year) and they are still at it: another "debt collection" agency letter arrived today. ::dusts off standard reply and mails it return receipt:: Once I tell these agencies to ask for documentation from Wright State I never hear from them again.

Another 16 years and I met get annoyed at Wright State.

I keep sending them bills for my accounting and review time, so far they "owe" me several thousand dollars that they "refuse" to pay.

Two can play that game. :P

Once they made the mistake of calling it an "unpaid student loan". I asked them to send me a letter using that term on Wright State letterhead. They refused, of course. Boy that would have been big $$$$$ after a libel lawsuit.

You have to wonder how pathetic a bureaucrat you have to be to not notice this trend, not notice the lack of evidence and (one would think after 16 years) not being the person responsible for the original mistake you'd perform a sanity check and say "oops, our bad".

Bureaucracies, however, are unable to admit error.
  • Current Mood
    amused amused