January 1st, 2006

maggie

Best Buy update...

Friday I went back to Best Buy to see if I could get the free printer offer with the computer I bought days before.

I got a clerks attention and asked him and he went to ask someone else. He came back and took me over to the computer department and another clerk told me they were sold out of the printer being offered but said they would substitute a different(better)printer. fine with me! He gave me the printer and told me to show my receipt at customer service.

I go and stand in a huge line at customer service. After 40 minutes I explain the situation to the clerk. She has no idea what I'm talking about. Another clerk comes over...

CSC: Customer service clerk
Me: Yup..
CDC: Computer department clerk

Csc: Is there a problem here?

Me: I bought this computer system on Boxing Day and noticed 2 days later a printer was being offered
for free with the same system I bought. The sales guy told me I could get the printer.

CSC: Yes, but that was a while quantities last promotion and they sold out.

Me: Well the sales guy told me I could substitute it for this one.

CSC: Who told you that?!

Me: A guy in the computer department.

CSC: Come with me and show me.

We head over to the computer department and all I could remember of the first clerk was that he was tall, thin and white with short dark hair. I pointed to one guy and she approached him and interrupted him with a customer. She pointed to me while talking and he shook his head no. (FUUUUUCK!)

She came back and I told her he must be gone but he took me over to those guys and they told me I could have it. We approached the two clerks at a counter in the computer dept.

CSC: Did you tell this gentleman he could substitute this printer for the free printer offer?
CDC: Yes I did. (YAY!)
CSC: Why would you tell him that?
CDC: Because the memo told us to substitute printers, didn't you read the memo?
CSC: Memo? What memo?

He hands her the memo and points out the printers that are to substituted, and laughs.
She is a little annoyed that no one told her and tells him so, then laughs.
We go back to customer service and she refunded the computer then recharged the computer with the printer.
The poor people in line had to wait that much longer but i did get my free printer after the rebate.

:-)

Edit: I know it is now good service...is there such a community?
Anyway...this was the follow up to this post.
http://www.livejournal.com/community/bad_service/549973.html
  • Current Mood
    cheerful cheerful

(no subject)

my birthday is in late october, and my husband got me this watch from overstock.com. we've ordered from them before and been pleased with our purchases. i LOVED that watch, so i was excited.

i get it and it's gorgeous. i wear it nearly every day. fast forward to mid december. i'm christmas shopping and out of nowhere the watch band breaks and falls off my wrist. the band had broken in not one, but two places (it came unsoldered in three different places, 2 links were broken.) since i'm at the mall i take it to three different jewelry/watch stores that do repairs. they all tell me it is not fixable. so in two months my watch fell apart and is useless.

i contact overstock and the rep was really nice. she tells me i'm over my return/exchange time for overstock but that the watch has a limited lifetime warantee through the manufacturer, and gives me their phone number. i call them and nobody answers, there is the typical "dial extension one for customer service, dial two fred smith, etc."

i dial up customer service and again, nobody answers (i am calling during normal business hours on a week day) the voicemail on customer service simply states "message 31 not recorded... *beep*" meaning that nobody has ever recorded a message saying something like "you have reached lucien piccard's customer service dept blah blah blah" this is a bad sign.

i leave a message clearly stating the problem and my contact info. it's been weeks and no return phone call. i've called back and nobody has ever answered the customer service line.

i don't want a new lucien piccard watch, the quality is obviously lacking. what i really want is my money back, but my money went to overstock, not directly to lucien piccard.

anyone have any other ideas? i tried googling their brand name but they don't appear to have a website.

anyway, lesson learned. never again will i buy a watch by a brand i've never heard of! i went and got a lovely skagen watch from dillards. stupid LP.

Um.

This made me feel a bit uncomfortable.

So I walked into a MovieStop a couple of weeks ago. I'd never been in one before, and was immediately (and I mean immediately, she hit me from the side--if it was a tackle, I would've gone down hard) chirped at by an aggressive young woman. She welcomed me to the store and wanted to know if she could help me find anything. I replied, 'Do you have a British section?' Because the Media Play nearby does. I've seen it before in a couple of different stores, so I thought I'd ask.

AYW: British section?
Me: British TV comedies, that sort of thing?
AYW: No.

And that was all she needed to say.

AYW: (In a tone that suggests little children like me should be accompanied by their parents) Why would we have a British section? British is the same as American.
Me: Okay, I'll just look at the TV section.
AYW: We both speak English, you know.
Me: (Blink)

I follow the signs to the TV titles on DVD. She follows me.

AYW: Is there any particular title I can help you find, Miss?
Me: (I am clearly older than she is.) No, that's okay.
AYW: Are you sure?
Me: Yes.

She straightens the racks not three feet from me as I browse. I've been price comparing on the Jeeves and Wooster series (I ordered it online this Christmas, yay). They didn't have it on the rack under J, and I wasn't going to ask for it. Finally, because the show is on sale (and it's pretty funny), I decide on the second season of 'Scrubs' instead. AYW follows me to the register to check me out (though there are two of her fellow employees at the registers, I dunno). When I push the box across the counter, she says:

AYW: This isn't British! (She turns to her coworkers.) Hey, 'Scrubs' isn't British, is it?
Coworker: I don't think so.
AYW: (To me.) Hey, 'Scrubs' isn't British.
Me: (Snippy) I *know.*
AYW: You don't have to be rude, ma'am.

*Headdesk*