November 30th, 2005

Wha?

So I found a spiffy new desk at staples office furniture not too long ago. I finally got someones attention and had them take it up to the front for me where the sales clerk who was filing her fingernails when I got up there got a major attitude with me. She scanned the bar code on the box and announced my total. One of the major selling points of the desk was it was about 150 and I got a visa debit gift card for 200 for a graduation gift a week before. When I handed her the card she said "oh I don't take those". I asked here where it said I couldn't use one and she said that it wasn't the store's policy but her own person policy because it is too much of a hassle when people can't remember how much is on the card and they have to guess and then use an additional form of payment and it's just too much work for her. I told her there was 200 and to go ahead and run it and she told me "there better be because I hate liars. It makes my job harder and I don't have time to be running a whole bunch of cards for you". WTF?

Dry Clean USA

These two things happened a while ago, but I was reminded about them today. My friend and I were talking about what dress I should wear to a party that's coming up and I have a dress that I wore to a wedding that needs to be dry cleaned. Immediately my friend reminded me NOT to take it to Dry Clean USA. Even though there's one conveniently close to my house, my experience with them has made me weary of going there ever again.

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Has anyone else had these types of problems with Dry Clean USA?
  • Current Mood
    anxious anxious
Howl

Do not live at VWA

I saw another post about the VWA and it amused me because I have been living in the hellhole for quite some time. The offenses-from general to specific
1. We have bugs. Roaches. They claim they "spray" but I havent seen anyone and the bugs are still here.
2. Our toilet constantly overflows. Now, we have two girls living in the apartment and we know how to use a toilet. The maintenance man admitted that the plumbing was so cheap that "a bit of toilet paper would clog it up"
3. The landlady yelled at my roomie to try to get her to buy out the entire apartment because she was blaming us solely for the toilet overflowing. (4 bedrooms, they couldnt find someone to take the other two so we have no obligation to buy out the other two bedrooms-especially because we havent been doing anything wrong.)I dont know if its customary for a landlady to come and yell at a student for that, but yeah... (edit to add that I was in the office one day waiting and they had the current maintenance requests-there were TONS saying that the toilets were not working properly or the toilet was stopped up or they had to stop the toilet from overflowing or the toilet did overflow...so its not like we are the one freak apartment who's toilet is overflowing nonstop)
4. The carpet had to be pulled up after one of the overflowings...they said it would be replaced within a week or two. Yeah, you guessed it. MONTHS later, our carpet is still pulled up.
5. They basically forced us to start using their internet. We used to pay a separate company. They raised our rent for the "internet fee" and as we are poor college students, we cannot afford to pay for 2 internet services so we switched. The new service is more expensive and so much slower. Seriously, I was paying less for an incredibly fast wireless connection. Now I am paying more for an unstable slow as SHIT connection. I feel like I am on dialup!
6. Our lease has no exact terms for breaking the lease. We asked two different people (employees) the terms of breaking lease. They both said "the security deposit and notice at least a month ahead" One of them even said they like to work with the people because they know most of us are students and do not have much money.
Great, sounds great, we can afford that. SO we go talk about doing it and the landlady suddenly says that is NOT the terms and the terms are basically we have to replace ourselves or lose our deposit and pay rent for however long it takes to find new people. This apartment is a freaking hellhole-no one wants to live here. We would be paying rent until the lease broke anyways and we cannot afford that. Plus, I have a feeling they would put any potential tenants in the other empty apartments and just take our rent (maybe thats cynical). And I bet they have given the other deal to people they like, but since we refused to buy out the entire apartment for the overflowing toilet, I bet we are on the bad list of try not to be nice to them. I really, really wish we had thought ahead and got it in writing when they told us the first deal...but since we asked more than once, I guess we figured it was official.

So, in short, do NOT live at VWA, there are better places for nearly the same rent! I wish I had known before signing my soul to the devil for a year!

CopyMax

Background: I worked at Office Max, in the copy center for about 10 months. I know how the system works.

I ordered some business cards for a client of mine after I had quit working for Office Max. They cost approximately $40. Now it's six months later, the client wants more cards. I have found another location which is closer to my new home, by 30 minutes. So I emailed them to get a quote, to make sure the price was still similar. I got an email with an excel document attached, which is odd to do for a simple one line quote. I don't have excel, so I emailed them again and asked for them to either type it in the email, attach a word document, or call me.

They sent back this email:
Dear Awesome Jesirose,
Your printing cost would be $115.00 and the setup is priced at $55.00 per hour.
OfficeMax Print and Document Services


Uhm...wtf? No. So I called them and explained I'd just gotten this quote which was incorrect. The girl said yes, she'd sent that to me. I explained why that could not be right, and she said something along the lines of "Oh, you're right. It's really $100. No, I don't care that it's wrong. Bye."

I then called the store I had originally purchased the $40 cards from, and she quoted me $43. That's reasonable. I didn't want to drive 30 minutes out of my way, so I asked her if she could call the other store and see why the quote was so wrong. She promised to do so. Later, I drove to the store (the close one) and walked in for a quote. The SAME girl then told me $56. I asked to see the price sheet.

Now, here is what I am ordering: 1000 card with blue and black ink. The company charges less for black than for color, because black ink is cheaper than color. So black+blue is NOT the same as two color. She was looking at the two color price on the price sheet. I pointed to the black+blue price and asked why it was not that price. She said, and I quote: "Oh, we don't go by that price, we go by the higher price." Again, I asked for the lower price, since I knew of 2 other stores that would give me that price, but I would have to drive 30 minutes. She got a manager who approved the price, and I said I would email the document.

I then emailed the SAME document I'd emailed the first time, and wrote:
"I placed the order this afternoon, please this design. The name should be changed to ** ** and the title to ** **. BCT should have no problem with this, they did it last time. Please call me if there are any problems, Thanks, Me, Phone #."

This was on the 22nd. When I worked there, orders came in in 2 days. I know it was a holiday weekend, so I wasn't expecting it right away. But it's now the 30th and no word. I sent over an email "Has this order come in yet? If not, please let me know when I can expect it. Thank you"

I just got a phone message from them.
"Hi this is Amy, we got your email. We can't open your document, you need to send us the right kind of document. Someone should have called you."

Firstly, no one called me, no one left any messages. They have my cell phone # which would have shown them calling. Also, when I worked there if the customer couldn't be reached, you called the next day, and the next. Not just once.

As for the document type, it's the same one I sent before, and it's a PDF. I KNOW for a FACT that the business card printer prefer PDF. Who can't open a PDF for pete's sake.


I'm going back there this afternoon. *grr* Now my client is forced to wait longer for their cards.

(no subject)

I live outside a small town. We have no rural delivery here so we have a mailbox in town.
I went to pick up my mail today and when I opened my mailbox I found a registered letter clearly marked PERSONAL and CONFIDENTIAL.
I can only assume that this translates into "Open and read because you know it's going to be juicy!" because my registered letter was RIPPED OPENED and sitting completely separately from the envelope INSIDE my LOCKED mailbox.
This letter has to do with an extremely sensitive personal issue.

So after I got over my initial shock and horror I approached the service desk in the post office.
The person at the desk was absolutely dead pan. Her behavior made me think she had been drugged or something.
She seemed to look through me rather than at me and as I was trying to calmly explain what I had found (in spite of my extreme distress at this point) she turned away, pulled a long sheet out of a drawer flipped it onto the counter and said in a voice completely devoid of any emotion, "If you have a complaint fill this out and send it to the address on the back." Then she said, "Next." and acted as though she couldn't see me.

I stepped aside and when I did I said, "You or one of your coworkers has opened and read my registered letter and I will be damned if you think I'm just going to go away."

She said, "If you don't leave I will call the police and have you arrested for causing a disturbance." without even looking up at me.

WHAT THE FUCK???????????

This isn't funny, it isn't even just upsetting it's F**KING CRIME!!!!!!!!!!! A federal one at THAT!!!
So now I've spent most of my day on the phone slowly going up the ladder at Canada post being told by one person after another that there isn't a lot they can do and being "encouraged" to let the matter go.
Yes, gods forbid I bring your total lack of professionalism and trustworthyness to the fore.
F**K you people!!! I'm not letting this go and I'll be DAMNED if some miserable thief is going to be protected and keep their job because they're too damn complacent to do any thing about it.

I'm calling the cops and if they don't start a case on this I'm calling the feds and then I'm calling the god damn media.
  • Current Mood
    angry Pissed beyond words

wow.

I was going to complain about how the Au Bon Pain near me never has any pens lying around their counter, so I have to spend 5 minutes rummaging through my bag every morning in order to sign my debit card receipt.

But that link to the camera-buying nightmare, the poor guy/girl with the letter opened by mail staff, and the two apartment horror stories below kind of put that in perspective. :-P

(no subject)

Last summer, my at-the-time-boyfriend and I were at a baseball game, (company paid picnic at a ballgame, etc)

And it was all good, although expensive, up until the 6th inning when he got the urge for snackums.

So we wandered down to concession, where there was no one else, and he ordered a medium fries and a pop. Which came to $9 and made me want to cry.

Sadly, he hadn't been paid yet and asked me to pay and he would pay be back later. So he orders, and the following ensues:

G: girl at the concession
H: Him, the boy
M: the me.

H: Can I get Medium fries and a bottle of Pepsi?
G: Ok. *stares at him* $9, please.
M: *takes out a $20 and holds it out, as the counter is quite high and i am not.*
G: *ignores*
H: *blank*
M: ....*sets bill down on counter and slides it over*
G: Oh. *makes change*
M: *holds out hand for change*
G: *holds it out to H*
H: *confused. still blank*
M: ...*takes money from her*
G: Oh...*stares at me*
H: *still blank*
G: *retrieves food from the back, stands there, looking between us, as if trying to decide who to give it to*
H: *takes food from her*
G: ...have a nice day!

Um, My money, give me my change. don't give it to him, notice the blank look? that's because he didn't pay for it.