October 27th, 2005

Chobits

.---.;;

Does the wait time for a drink from a soda machine have to take up one hour? No exaggeration.

I was at the Home Depot, and the have these "Snack Spots" which was a McDonalds. I was extremely thirsty, and there was absolutely no line just a family of 4 waiting for their order to be filled. So I order my Sprite and give him the money, all that junk. I walk-up to the pick-up window. There are about 2 people working there and the guy just starts slouching about doing absolutely NOTHING.A few minutes pass, I say nothing and continue waiting patiently. He was already half-way done with the family's order. And then he takes the cup puts it into this slot, and presses a button. I have never seen this machine before, but it fills up the drink itself. It took him a second to do that, and there it was, all ready. There were no refills so that's why he just didn't give me the cup itself, the soda machine was behind the counter.

There was my drink, luke-warm after 45 minutes, he finally finished a family's order, which was just a Happy Meal and some other combo meal. That's it. So then this security guard comes up, and asks for a cup of water. water is free, so there he is and he just ignores me standing there, and hands the guard his water, which took him around 20 seconds to fill. First, off wasn't I in line about an hour before him? So then, just nothing to do he slouches again, puts the lid on my drink and hands it to me. I say in a tone ready to strangle him , a meek "Thank You."

Why did I wait in line forever for just a medium-sized soft drink? I don't know. Maybe my dehydration got the best of me.

And if that wasn't all the security guy was teaching the younger brother of the familt Tae-Kwon-Doe to efficently beat up his older brother. If you ask me, the Home Depot has really got to start re-hiring.

Oh, and I'm new to this community. ^-^
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Snape fiddlesticks by dracopottamus

A "Few Minutes" My Arse!

So I got my groceries delivered by Peapod by Giant again.  Usually, I don't have a problem--I select the "delivery window" of time, and they show up sometime in the window.  I've had a few surly drivers, and a few who really pushed the time, but nothing really major.

Until tonight.

At 5:55, I get a phone call.  Driver will be there "a few minutes after six."  Mind you, I have class at 6:15, but I figured a 4pm-6pm window was ample time to get my groceries. 

Collapse )

I was almost an hour late to class.  Peapod shall receive a VERY strongly-worded complaint.  I understand that sometimes traffic is bad or whatnot, but they had a 2 HOUR window to deliver the damn stuff! 

Edit: Just got off the phone with them. The woman was very nice and very apologetic, and is sending me two $5 off coupons for my next order. On one hand, this takes care of the delivery fee, on the other hand...I rather felt they could have done more than that, but I didn't want to be sucky. What do you think, should I have insisted on additional discounts, or was just offsetting tonight's delivery fee enough?

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And customer service figures into your business how?

So my roommate and I hit up an expensive deli for supper tonight. We go there a good bit, and normally enjoy the food. The service sucks, but we deal for the sake of the food.

Not any more.

The server made a mistake with my order. Ok, fine. He fixed it pretty quick. Not a big deal.
We didn't ask for anything special or unusual...not even refills. We were honestly good to go.

So we each pay. I give him $10.06 for an $8.56 bill, and she gives a credit card for hers.
He brings her bill back, and my change. I scoop up whatever change, drop a dollar and some for my half of the tip, and tuck the rest away. No, I didn't count it Yes, I assumed my server could count and got it right. The roommate and I were having a good conversation anyway so it didn't matter.

Five minutes later as we're finishing up our cookies, the server comes up to the table and demands I give him money back.
Excuse me?
Yes, he gave me $2.50 in change instead of $1.50 so he demands I give him a dollar back.
This left me pretty stunned and shocked...because, well, if the server or restaurant makes a mistake like that, they don't demand the customer make it right. It is, instead, the job of the restaurant or server to fix the problem or absorb it. They are the ones who made the mistake in the first place.

I thought it was really rude so I called the host over to have a word with him and explain what the server did.
The host told me he pretty much demanded that the server demand that money back from me!

It's time for me to take my business elsewhere. If I'm going to drop $6 for a sub-par grilled cheese, I better get something better than a server demanding a dollar back from me.

ETA: If he'd come back to my table, said "Hey, I'm really sorry, I made a mistake with your change and gave you $1 too much", I wouldn't have had a problem. It's the fact that he walked up to my table and demanded $1. ONE FUCKING DOLLAR. And a demand! Not a request! Not an apology! Not an "Oops, I messed up, can you help me cover my ass?"

I wasn't looking for a reward; I was looking for someone handling the situation in an adult manner instead of stomping around, demanding things from the people who pay their bills to begin with. If the host had even said, "Hey, I'm really sorry he was a jerk", that would have solved the problem. But no, they acted like I was in the wrong for being offended at the handling of the whole deal. If it had been handled reasonably to begin with, there wouldn't have been a single problem.

Witnessed bad service

Ok, so this didn't happen to me, but it just pissed me off so bad.
Around 1:15, a Metro Mobility bus (a transportation service that works sort of like a cross between a taxi and a bus, usually older or disabled people use it) pulled up, and an old woman in a wheelchair with her cat got off, and was wheeled into the store by the driver. He wheeled her up to the area by the registers, set her cat down on the doggy bar, and bolted. I went over there to see what she needed, and found out she was looking for the grooming area, so I led her in there. She had an appointment for her cat for 3, and she said she'd wait in grooming until it was time. So..she sits in there and waits. Her cat is done by 3. Metro Mobility hasn't showed up yet, so one of the groomers wheels her back into grooming to wait. And wait. And wait. I go on my lunch break at about 4:30, and while i was eating, one of the groomers came in and told me that they had called Metro Mobility, and that the person she had talked to was very rude, saying "Her appointment [to be picked up] is at 5:25. We'll get her at 5:25." They pretty much refused to come pick her up any earlier. So this poor old lady, who was probably very tired and in pain from sitting in her wheelchair all day (her hands were crippled from arthritis, so I'm assuming she had it in other parts of her body too), is stuck in our store.
Metro Mobility didn't show up until 6:30. She was waiting in our store for over five hours.
I'm just amazed that Metro Mobility would do this. To start off with, their driver pretty much dumped her in our store, not even making sure she got to the right part. Then, they REFUSED to pick her up earlier than scheduled. I understand they might have been busy, but they could have tried to work out SOMETHING, instead of just flat out refusing. It just really infuriated me, plus the fact that there was really nothing we could do for her, besides keep her inside and talk to her.
Poor old woman. :( I hope I don't end up like that when I'm old, relying on people who could give less of a shit about me.
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