September 23rd, 2005

Me - Flirting with the camera.

Charlie Kang's II in South Lansing, MI

From my journal:

Nick and I had dinner last night at Charlie Kang’s II in S. Lansing. A word to the wise: Don’t do it. They’re terrible! A friend of mine had recommended them, but I’m thinking that it must have been awhile since she’s been in there. The food was wretched and the service was pretty bad, too. I don’t see us ever going back there.

We drove separately. I got there first, walked in, and waited…and waited…and waited some more. Nick showed up and we waited a bit longer. There were no sounds or signs of life in the restaurant or the kitchen. A peek into the dining room showed one customer in a corner eating. There was no bell on the counter to let the staff know that people were waiting. Just as I was about to head to the kitchen to find someone to seat us, a waitress on an errand spotted us and led us to a table. She asked us for our drink orders (hot tea, iced tea, and a water) and walked away, no menus. A little while later we got the hot tea and the iced tea, but no water. She set them down and walked off again. So we wait and wait, and finally I flag her down. She sees me signaling and tells me that she’ll get my water right away. A little while later she gets me some water….but still no menus. So as she’s taking off yet again, I ask her about menus. She tells me that they only have buffet, waves negligently at the buffet table, and walks off. I thank her and explain that it’s the first time we’ve eaten there, so we didn’t know. She keeps walking.

So Nick and I get up and help ourselves to the buffet, even though a buffet isn’t what I really wanted. After having looked at a paper menu by the counter, I had assumed they were a full service Chinese-Korean restaurant. But apparently I was wrong. The buffet was not very good. Much of the food had obviously been sitting for awhile, and was dried out. Even though we showed up during the dinner hour (between 7:00-8:00 pm), we never saw anyone refilling any of the depleted buffet dishes, which were pretty well picked over. All of the shrimp was picked out of the seafood surprise. All of the meat was picked out of the beef and mushrooms. The only eggrolls left were mushy or burned (I tried one and it was awful). We should have just left, but we were hungry and on a time crunch, and they are right around the corner from our place.

After I received my water, we received no further service from the waitress. Refills were grudgingly provided by another worker only after we flagged him down because we were tired of having nothing to drink. The buffet featured a “FREE Hibachi Grill!!!”, but there were no directions on how to have the food provided grilled for you. I flagged the waitress down again, and was told that we were to take the food we wanted grilled, go to a door at the back of the dining room, and ring the bell, and someone would come out and fire up the grill and grill the food for us. After surveying the mostly empty containers of meats, veggies, and sauces, on the hibachi bar, we both passed on the grilled portion of the buffet.

Overall the food was yucky. The soup was bland, the eggrolls mushy and tasteless, the meat older and rubbery, and the veggies limp. Even the tea tasted like it was watered down. At one point I got up to use the restroom by the entrance, and noticed a couple sitting and waiting to be served much as I had waited. I probably should have warned them and told the to eat elsewhere. But I resisted the urge.

We ate pretty quickly and asked for our check. And then waited and waited some more. When we saw both of the waitstaff that had served us walking out of the kitchen with food and going to a private corner to eat, we decided to walk to the front as if we were going to leave without paying. So we walked up to the front and they pretty much ignored us! Well, I guess we could have walked out without paying, but we aren’t like that. I went up to the waitress and said, “We’d like to pay now. We are leaving.” So she got up and took our money. We left a pretty small tip (10%, less than our usual 20%). I asked about the paper menu that they had at the counter. I thought maybe they had that menu for delivery. But the waitress told me that they did not do delivery. So I guess I have no idea why they have a menu with entrees and meals on it when all they offer is their crappy buffet.

The couple who had been waiting for service were still sitting there waiting as we were leaving. The waitress didn’t even acknowledge them as they were trying to signal her while she was taking our payment. I took some satisfaction in making a face and giving them a thumbs-down signal as we walked out the door.

We’ll never eat there again, and I’m considering writing a letter to the owner to complain about the shitty food and service. Ick.
Ed's too cool for you

(no subject)

This is a long-standing annoyance with the local Dairy Queen.

My family occasionally gets treats from there and, as the youngest (and the one usually not paying), I'm sent to get the ice cream. Every time, without fail when I go through the drivethru, the clerk at the window starts handing me out blizzards without lids, or one of those cardboard carrying-cases. (Which I KNOW they have.) Now, I've ordered three blizzards and a milk shake - where the hell am I gonna put them so they don't melt all over my car? It's very obvious that I'm alone in the car, is it really that hard to at least give me a carrying-case? At least when I ask for lids/carrying cases they give them to me.

Last night took the cake, though - the lady working at the window thrust the blizzard out at me and I asked if she could please put a lid on it and give me a carrying-case? She let out this BIG sigh and went back to put lids on the blizzards. Then she started to hand them out the window to me, again without a carrying case.

I asked again for the carrying-case, and she looked at me like I'd grown a second head. "What's wrong with your cupholders? If you don't have enough just sit it on your seat!"

There was ice cream up and down the sides of all the blizzards from her putting the lids on them. No WAY they were touching my seats. I waited until she (sloooooowly) went and got a carrying case, and finally went on my way.

By the time I got home, all the blizzards were completely melted. :/

I hate Dairy Queen, but damn their ice cream is tasty.
Christmas sushi kitty
  • kwanboa

Apple Service...meh.

Let me start out by saying I rarely have problems with Apple Tech Support. For the most part, they are helpful, considerate, and if I get the right tech they get my H2G2 jokes.

That being said, let's have Attack of the Bad Policy.

So I call 1800APLCARE as usual, last week, because I'm having problems with my OS, plus my iBook power adapter has broken, as it always does because it's a freaking design flaw. I enjoy my time with the sweet tech, who discusses Adams and Pratchett with me while things take their time about going wrong. She also puts in my power adapter request. Apple calls back after, calling my friend (because our names are mixed up in the campus phone system) and telling her that I need to hand over my MC number before they can ship out the adapter. Fair enough, I guess the tech just forgot that bit.

With one thing and another, I don't get to call until today. I get some nasally-voiced guy who makes me turn the volume down on my phone (usually up all the way because my gf is soft-spoken). He tells me, and in three years of owning this machine this is the first I've heard of it, that I need to call Apple Canada because I'm in Canada, regardless of the fact I live in the U.S. and bought the computer there. (Clarification: I go to school in Canada, but live and have citizenship in the States.) Apparently they can't ship things out to me, although they've been doing so for the last three years.

So after navigating the automated rodeo and hold music, I get to do it AGAIN with another number. Thankfully I get a tech quickly. He tells me that as long as he's been working there, this has been the policy. I told him this has never happened to me before. He's stumped, but goes on to order my power adapter, telling me also he'd never heard of the design flaw/chronic problem before. Okay, whatever, just order me the adapter. He almost gets me off the phone before I remind him, "Don't I have to give you my card number?" Yeah, I do. So we do that and I get off the phone. 5-10 business days because I live in BFN Atlantic Canada, and because this is Apple CANADA the post doesn't work on Saturdays.

Grah. So in conclusion: Apple tech support good. Apple part replacement bad. Apple switching policies on loyal customer very very bad.
  • Current Mood
    annoyed annoyed

Oh gods...

Originally posted on Customers Suck by accident.

Basically, I had a 62" TV that was supposed to be delivered today from Best Buy and yesterday I was told to call the store today. I call them at 11am and, after giving him the model of the TV, he goes to the back to find out what's going on, am I told that "The TV hasn't arrived to the store yet, but when it does, it'll be sent out right away for delivery." I figure ok, it's bound to show up during the afternoon sometime.

5pm rolls around. I call the store again, curious as to weather or not it's even shown up at the store yet. The person I talk to tells me that "It's on it's way" and hangs up. Now, I have no idea if it's shown up at the store and on it's way to my house, getting ready to ship out, or hasn't even arrived at the store yet. Keep in mind that this was another person entirly, and I wasn't asked for any info at all.

8pm. I call the store, and ask if the TV had been sent out, and if it had, when I could expect for it to arrive. The man asks for the TV model, goes out back, and says that it isn't back there, and that he would call the delivery guys to find out what's going on, and would call me back in 10 minutes.

8:40. I call the store, wondering what's going on with the TV. The woman tells me that she couldn't help me track down the guy who said he would call me back, but to call back after 9pm, because that's when the delivery guys stop delivering. She says to not worry about store hours, because they're there until 10:30 usually, and I'll be able to call until then.

9pm. I call and... get an automated message telling me that the store is closed, and that if I need immediate computer help, call the geek squad. At this point, I hang up and let out a long string of swear words and punch a couch cushion.

Now, I tried to be kind at all times, but I still think I may have been a sucky customer. Is what I did suckiness, or is what I did understandable? Because I was the only person at home all day, I had to cancel plans with my friends just in case they did show up. Also, if I was a sucky customer, I would like to appologize to the nice people at Best Buy for harassing them the way I did.