August 18th, 2005

(no subject)

Today, I was the bad rep.

For the past week, our computers have been screwed up. It's been one thing after another, and they keep changing our estimated time of repair. We've been excessively slammed, and Management has decided to cut the night crew from 8 people on our specialty team to 5. (Only one of them, by the way, has weekends off.) Add in getting hit by the worm yesterday, and it's been less than pleasant. I admit that back to back calls for over 30 shift-hours, no scheduled breaks (having to work around business needs), and no sups after 7:30 have led to my attitude being less than stellar on occasion. I've still managed to smile, a lot, and work my ass off.

Recap: Cell phone slave.

Our company has a website where you can activate your phone without having to wait to talk to a real live person. The only function we don't really offer is the ability to port your number from another company, and that's because we have to record part of the conversation. Honestly, it's for your protection.

A beep in my ear, which got the canned greeting. The woman on the other end of the phone didn't answer for a moment, so I gave the greeting again. I hear a voice on a speakerphone, and then it went downhill.

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maggie

OT..sorry.

I thought I found a place where I could vent/bitch about experiences I had in the customer service sector. I had no idea my thoughts would cause such a brouhaha! I'm not a troll or a flamer and my post was taken so far out of context that it became laughable.....then sad.
The point was that I thought I had gotten bad service.... was that not the point of this community? I'm now not sure what warrents an adequate post here....I think I'll just have to sit back for a while before posting here again.
Sorry.
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meep in a basket
  • foofish

Absentminded_service.

A short, yet amusing anecdote from ChiChi's a few years ago. (Did all of them close? Or just the one here?)

It was about 9pm on a weekday. Not prime dining hour, but they were open till 11. Plenty of time.

My boyfriend and I walk in.. We waited 10 minutes to be greeted and tabled. We coughed. We talked to each other. Nobody comes.

I break out my cell phone, called directory assistance, got their number, and called. Someone answered a phone in the back.

We all laughed at the ridiculousness.
Lily Haloween

(no subject)

I went into Wal-mart one day to get my film developed. I've gotten prints made there and the only reason I go back is because the people there are always so nice to me and the prints they got me were cheap and looked nice. And this woman made me free prints once, just because she liked the photos and wanted copies herself.

Well, I go in there to drop off film for one hour photo. I've been there and dropped off film at about 8 p.m. and it was ready at 9. Simple, right? Well, one-hour photo closes at 9. I went in at 8, and this is what this lady said.

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Opus default

T-Mobile SUCKS! -Update-

You can see the history of this bad service posted at T-Mobile Rant.

Now, you might think this should be posted under a good-service community, but even though I'm finally free they still tried to blame me!
So Kathy from "Executive Customer Relations" called like Tuesday night right...told me to fax my bank statement *now why didn't I think of doing that?*.
She called this morning:Collapse )

PLEEEEEEEASE let it truly be over!
mike bohatch

I Need Help

Hi, I've been monitoring this community for a while now. I haven't really had that bad of service anywhere until now. But since I do I'm very upset about it and don't really know what to do about it. Not 20mins ago I got a call from some guy that said he was with a collection agency and he was calling me regarding a past due bill with Cingular. I told him I didn't owe anything to cingular and then he started to talk really rude to me. He basically said "Oh yes you do now how would you like to take care of that bill" I tried to tell him it was a mistake and that I had talked to cingular many of times regarding my bill and they always said I never owed anything. The next thing he said was;"Well you can either do the right thing and pay it now, or you can do the wrong thing. I suggest you pay it now!" Okay he didn't just say those things to me, he interrupted me while I tried to explain the situation. He kept cutting me off and talking to me in a derogatory manner. Basically just reaming me out for a bill that he thinks I owe them. I finally got fed up with it and I said "Are you getting uppity with me because I don't appreciate it. You have no right to talk to me like that." Now I admit I was mad and taken aback by all of this becuase it wasn't a phone call I was expecting. Cingular never called me about past due amounts. They never sent me any letters about any of this. And then I get a phone call from some rude man at a collection agency? Anyway..After I told him this he got really mad and started to really talk to me rudely. So I basically said I refuse to be talked to like that and hung up. I was so upset I started crying and then I called cingular. After getting hung up on a few times I got in touch with somebody and could barely talk becuase I was crying. He told me to call back the collection agency and to talk to them again and find out what this was about becuase they have no record of me owing them anything. He even looked back to when I was with AT&T. Oh yeah and I forgot to mention that I got a check from Cingular on the 12th of this month for $15.89. He also told me to get the account number for the amount of money I owe. So I *69ed the number, wrote it down because you can't call that number with *69 and then went online and looked up the number. It's some company called Qwest Corporation. I've calmed down a lot and so I called back the company. When you call the number an automated voice comes on and asks you to tell them your name and number and they will call you back. So now I'm waiting for them to call me back. I'm going to be civil with them and ask for the account # of the bill. I'm going to ask the name of the person I'm talking with and ask if there are any men that work there if I don't get the same rude guy that talked to me before. I'm going to explain what happened. I'm then going to call cingular back tomorrow. Now this is only if these people call me back tonight. What I want to know is if I can do anything about the way this person treated me on the phone. Can I do anything about Cingular essentially dicking me around. If the bill is legitimate then I will pay it. If it's not then I refuse. I live in Louisiana. Are there any laws here about people abusing someone else over the phone or anything like that? Has anyone ever heard of Qwest Corporation?
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