August 11th, 2005

charlie brown
  • wolfp10

Bad Service vs. Customers Suck

I apolgize if this is against board rules, I will delete if it is.

With regards to this post:
http://www.livejournal.com/community/customers_suck/12073433.html

Now if I were the customer, and the cashier refused to listen to me that the register did not ring up a sale item properly, and then I am sent to the service desk after the sale is completed, wouldn't I be upset? You bet I would.

And the thing is I worked this summer at a grocery store, and the computer made mistakes from time to time. When it occured, we were told to call a manager immediately and they would handle the situation with regards to making sure the customer paid the correct amount. At Shaw's/Albertsons that meant you got the first mispriced item for free, and all the other items were corrected, by the manager.

But hey, expecting a teenage cashier to care about their customers and service is asking for a lot, especially at times from that community.
peacefully ever after

Bad Service or Good Service?

This is something of a quiz for everyone here. I'd make a poll if I had the cash to spare for a paid account.

I was reading something just now from the Cornell school of hospitality management. In it, the author states a number of practices that she guarantees will increase server tips. There were a few things I disagreed with, and I thought, where better but bad_service to see if this advice will earn me high tips or a complaint to management?

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So, what do you guys think?
cm

(no subject)

First post here, and it's not so much "bad service" as "surreal service."

Not long after I turned 18, my family went on a short trip to Disneyland/California Adventure (we used the "Park Hopper" pass). I was still in that sort of oh-my-god-I'm-an-adult-now giddiness, so what better way to celebrate it than with a bunch of kiddie rides? I should also note that I'm always told that I look several years older than I actually am (in ways ranging from, "A freshman? I thought you were a senior," to, "Did you know that you look EXACTLY like your mother?"). I don't have a kiddie face/build/height at all.

Anyway, in the midst of "park hopping," we stopped for lunch at an Italian restaurant in the Napa Valley section of the California Adventure park. Our waitress was friendly and courteous. As she seated us, however, she turned to me and asked (in the patronizing sort of voice one would use with a child, not just the usual fake-perky-customer-service voice): "And do you need a children's menu?" I was utterly surprised, but stammered out that a regular menu would be fine.

Yes, she was a good waitress and I didn't hold the incident against her; no, I wasn't rude to her about it; yes, she got a good tip. But my freshly 18-year-old ego took a great blow that day.
Stephen
  • cindel

Relay

Dear Cocknocker sucky whore,

Get out of customer service you stupid spiteful bitch. I understand that I did something wrong and I am taking steps to correct my mistake however it doesn't give you the right to be rude and spiteful towards my operator. I am DEAF and I use relay to make the calls when I need to talk to a hearing person. If you don't have the patience to deal with my operator, I cannot imagine how you deal with the hearing people that call your office daily.

Yes, this is the third time I called because we got disconnected twice before in mid conversation.
Yes, we went over this but I just wanted to get the fax number before we go disconnected again.

And guess what I'm going to call again, not because I'm being pest but because I wanted to make sure you got my information and that I don't get screwed.

Thank you,
Deaf Person

Eta: I called one more time today to let know you and you hung on me. Yay for customer service.
Cheeky Monkey

Camaraderie My Ass, Kelly.

This is something that can happen all the time and in any place in life. You have some complete jerk as an acquaintance, and as soon as they find out something about you that you two have in common--be it a job or a mutual buddy--they're suddenly sunshine and roses.

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Bunny death

(no subject)

Dear Home Depot Appliance Delivery:

In the future, when someone asks you to place the hinges of a fridge on the left side rather than the right, please do so. Chances are that if someone is that freaking specific that there is a reason for it.

In the future, when someone says "why aren't the hinges on the left?", kindly don't take a condescending tone and give her a song and dance about how it's "better this way" and how you "switched the hinges", because I've got eyes that are perfectly functional despite my enormous pregnancy.

In the future, when someone says "I did ask for left-side hinges", don't say "well, you can switch them pretty easily", especially when they paid you for the service.

Oh, and in the future? You aren't getting my family's business, because I don't fecking well appreciate having to do a dance everytime I want a cup of milk because I don't want to slam the fridge door into my ENORMOUSLY PREGNANT BELLY, just because switching the hinges would have cut into your precious Miller time.

Screw you.

Denny's

Not the worst service I've ever gotten at this location but I kind of wasn't surprised either...

My friend and I decided to go to Denny's on our lunch break today. It was moderately busy but nothing crazy. We got seated right away and the waitress got our drink orders.

A few minutes later she came with drinks and got our orders. My friend ordered a banana split and I ordered a mushroom swiss burger. We wait and like 15 minutes go by, we're starting to get a little antsy because normally Denny's food doesn't take that long. And our waitress hasn't even come up to check on us or anything. No biggie. Our waitress is helping the table in front of us and then starts to walk back to the kitchen but stops as though she forgot something and comes to our table "Oh! They don't have bananas, would you like something else?" My friend is a little annoyed but asks for some brownie sunday thing they have and the waitress says okay and goes back to the kitchen.

A couple more minutes go by and I see the manager walking around looking confused with a burger and he starts to go back to the kitchen but he catches my eye and he must've noticed the 'I'm hungry please come back with my burger' look on my face because he came back and gave it to me. I'm munching on fries when the manager comes back to ask is everything okay. At the same time the waitress walks up and says something to him about vanilla icecream. We say everything is okay and they both go. A couple minutes later the waitress comes back and says to my friend "I'm sorry we're out of vanilla icecream, do you want to get chocolate instead?" At the same time the manager peaks his head over our booth and says "I'm so sorry..." my friend says they can just forget about it (she wasn't very hungry to begin with) but the manager says for her to please pick another flavor of icecream because he's going to comp the meal. Both of them.

O_o Okay. My friend decides on a scoop of strawberry and vanilla. Her brownie sunday thing comes out and we finish the food about 15 minutes later. Again, not the worst service I've ever had and the manager definitely did a good job of resolving the situation, but this kind of thing has happened before at that Denny's so I'm not that impressed.


In fact, not too long ago I called in an order to the same location. The waitress who took the order admitted to having forgotten to put it in, causing me to wait a half an hour on an order I had called in 25 minutes prior to getting there. They comped that meal too. I'd also like to note that I didn't even get a chance to bitch about anything, they just offered to pay for it. Alls well that ends well I guess. :P
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