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August 10th, 2005

I love eating out.  Absolutely love it.  But what do you do when a restaurant you adore decides to peg you right between the eyes with bad service?

Tale the First: Sticky Fingers in La Madeleine, Bethesda, MDCollapse )

Tale the Second: Legal Sea Foods, Chinatown, DC, Why Hast Thou Abandoned Me?Collapse )

So, obviously, I haven't stopped patronising these particularly wonderful sources of delicious delectables, but there's nothing worse than a dining experience that makes you question whether you should keep going to a restaurant you love.

Chase harassment

A long time ago (around 1998), I opened a credit card with a little online bank. Said bank was eventually bought out by Bank One, and now Chase. So my current gripe is with Chase....

When I divorced my ex-husband back in 2001, part of our divorce agreement was that he would take that card, and I would take our other joint card. I spent almost 6 months getting myself removed from his card, and thought that I had been sucessful. Unfortunately, the paperwork backing me up was damaged during a flood a few years ago. Ok, well, that sucks, but it's not really why I'm mad today. I shouldn't be on the card in the first place, but for now...

Apparently, my ex-husband moved a few months ago, and didn't tell the Chase people. So they've got no where to send bills, and no one has been sending a payment. So they have decided to start calling me, because they still have my cell phone number on this account from 2001. After I figured out what in the hell they were talking about, I told them that I'd try to find him and get him to make a payment. They tried to get a payment out of me. I told them that I was taken off the account. They told me that when he defaulted, I was put BACK ON THE ACCOUNT and was now responsible. I told them "no way, no how", to stop calling me, and that I'd try to let him know they wanted to reach him. Sorry, you can't just put random people back on a financial obligation without telling them, when you've processed the paperwork to remove them. It doesn't work that way. And I know that I was completely off this account. I was shocked they even still had a record of any of my information at all.

Now, I haven't seen my ex in over 2 years. I know he's still in town, because we have some mutual friends. But I have no idea where he is. Apparently, he doesn't currently have a phone. I know where he "might" be working, but it's across town and I'm 8.5 months pregnant, so getting over there is a bit of a hassle. I've been putting out the word I need to talk to him, but if he doesn't get back to my by the weekend, I'll have to go down to where he might be working.

None of this, however, has made Chase stop calling me from 4 to 9 times a day, between the hours of 8:30 am and 4:30 pm.... when I'm at work. And they're calling my cell phone, so it costs me minutes every time they leave a damn message. Which most of them time, they don't do... they just get to the point where the voicemail beeps and hang up. Which still costs me a minute!

This morning, I tried calling them to tell them to stop calling me during my work hours, and if they'd like to speak to me about the account, that I can be reached after 6pm. So I did the verification song and dance, and when I couldn't verify my ex's former address, the rep got all snotty and said "call back when you have that information" and hung up on me! I was trying to tell him it wasn't MY address, and therefore I couldn't verify it. At this point, he had my account number, social, and mother's name. The address verification was like the last step. I know it's for my protection, but... jesus! to HANG UP on me when he had enough other valid security information to at least hear me out!!

I'm waiting for the daily barage of calls to start, because I'm going to request a supervisor and chew some ass. There's NO reason for 9 phone calls in 9 hours, and NO reason for a rep to hang up on me. Additionally... I shouldn't even be ON THE DAMN ACCOUNT.


I've started getting phone calls again, from a creditor for someone other than myself on my cell phone.

With that said, I have asked the same agency REPEATEDLY to REMOVE my name from their list.  I do not know the person, nor do I know their number.  That's what 411 is for.

To come back and say that this is the number that THEY gave to you when they talked to them last week is LAME.

New York State and other states have a do-not-call registry, but this doesn't appear to qualify for that.

I am again, going through daytime minutes while their people can't get an obviously irate customer the freedom from something they have nothing to do with.

Any suggestions on future ways of handling this??

17 X 2

I thought some folks would get a kick out of this one. It's actually a couple months old now but I hadn't discovered this group until I had to find a place to vent about the McD's debacle and get some sleep (note the time on that post).

Read more...Collapse )
This is second hand info... I just got off the phone with my mom.

My sister is getting married next month and needed to run to JoAnn Fabrics to pick up additional items to decorate the hall.

While there, they found a table filled with select Bridal items with a sign saying that all Bridal stuff was on clearance. Linn quickly began to finger thru the selection of tiaras they had. Some were not marked, so Linn took them up, along with an aisle runner to get them price checked.

The employee rolled her eyes but price checked the items and proceeded to tell Linn that the runner was not on clearance. Linn said okay and went back to where the items were to tell our mom.

Mom instantly flagged down another employee and asked about the runners. She said that the runner WAS on clearance and was only $11. Mom bought two. (I'm getting married next year)

Mom and Linn took their items to the checkout where the first employee refused to ring up the runner until they got it cut. Mom blinked in confusion and replied, "But it's an aisle runner."

Bitchy Employee: "It still has to be cut."
Mom: "No, bolts of fabric get cut. Runners don't."
BE: "Yes they do. You need to have it cut to the length you want."
Mom: "I've never heard of that."

At this moment the second employee happened by and overhearing the conversation, cut in telling the bitchy girl that aisle runners don't get cut.

Not sure if mom complained or not.

*EDIT* I stopped by JoAnn's myself after work and the aisle runners in question were packaged in plastic with labels and barcodes on the packaging. Not something that would jump out as needing to be cut since that would involve opening the sealed package.

Library blues.

This isn't major bad service, but it's been going on for months and it's pissing me off. Woe from the public libraryCollapse )

Why Won't You Let Me Pay?

Without a doubt, the biggest thing that pisses me off about a business is when I am ignored or forgotten about when I am trying to pay my bill. This usually happens at restaurants, but I have had it happen to me at stores as well (Sears comes to mind). Submitted for your reading pleasure are three stories of restaurants that didn’t seem to care if I paid my bill or not:

Read more...Collapse )

Apple iPod

I got my iPod on July 5th. Within 7 days, I had used my "one free call to tech-support." Yes, they charge for tech support. Which I find very rediculous. It's like they know that their product is so faulty that they want to take advantage of it for money. My dad LOVES apple products because he thinks they're more reliable. Anyways, the problem with the iPod, which I ordered directly from Apple.com was that the software was over a year out of date. You'd think they'd send me the most recent software, but apparently not. Less than a month after opening it, the iPod had to be sent back for repairs. It came back today. IT'S STILL BROKEN! THE PROBLEM IS STILL THERE!!!!!!!!! My father used his apple id to buy it, and he won't tell me the password. So, I am unable to access what they "did" to "repair" it. I also can't download new iPod software either, in the hopes that it won't work because they've gotten a new one in the past month. I cannot make my own apple id because it requires a credit/debit/checking account or card, none of which I have. When my dad comes back, I will be sending it yet again back to the company, this time for good. Maybe I'll get a Dell DJ instead, even though they're bigger. Or just not get anything at all. I don't need it anymore.

[Edit: it is a pink iPod mini, if this matters.]

[Edit again: Apparently, service was "denied." I have no idea why. Maybe the nature of the problem... or that I bought a refurbished one. Or maybe because Apple just sucks the balls of every male on the planet.]

I don't think I deserved this...

Hi all! I thought I'd share an experience I had buying theatre tickets a couple of weeks ago.

I joined Lincoln Center Theatre's StudentTix program, which allows college students to purchase $20 tickets for their shows. I go to their box office to buy a ticket for "The Light in the Piazza" (I would've normally just bought tickets online, but I couldn't get it to work on my computer and they don't take phone orders). The conversation proceeds thusly...

Me: Hi, I'd like one ticket for tonight's performance, please. [dutifully hands over student ID]
Snooty Box Office Worker: Are you a StudentTix member?
Me: Yes.
SBOW: Do you have your StudentTix membership number?
Me: No, I'm sorry, I seem to have forgotten. I have my address and phone number if it's possible to look it up that way.
SBOW: Yes, I can.
Me: Thank you. [hands over driver's license with pertinent info]
SBOW: So why didn't you, like, write your membership number down?
Me: Uhhh...sorry?
SBOW: I mean, when you saw the number come up on your computer screen, what went through your head? Did you think that you wouldn't need to know the number or that it wasn't important?
Me: Look...I'm sorry. It was my mistake.
SBOW: I mean, I'm just trying to figure out the mentality of people like that. We've had a lot of people come through lately who don't know their number, and I just don't get it.
Me: ...

Now, before anyone flames me, YES, I know that it was my fault that I didn't write down or memorize my number and I recognize that. However, I really don't think I deserved to receive the riot act for this simple transgression, or be talked down to like a 10-year-old for it, OR for her to whine on and on about it even after I'd initially apologized. (What did she expect me to do...kneel down and kiss her toes begging for mercy?)

Please tell me I'm in the right about this...

Aug. 10th, 2005

It seems like I preface all of my entries here with "I think I might have posted this before, but..."

I think I might have posted this before, but a recent post reminded me of it.
So, sometime towards the end of I THINK 2003, Xenogears was released as a Playstation Greatest Hits title. For those of you who aren't into videogames, Xenogears first came out in the late 90s, went out of print, and has since been essentially impossible to find for less than $50, if you were lucky.
At this point my local EB Games had had a used copy of it, with no front cover (the back cover was moved to the front and there was nothing on the back), though I think it had the booklet, and was $50. Right. So. I see that it's been released as a Greatest Hits title, and since given the option I'd rather buy things in person than order - for the speed and all - I head down to EB Games on a missionCollapse )

For discussion

You are the manager of a Taco Bell.

Someone comes in at the dinner rush and orders 30 tacos.

What do you do?

Possibility A: putting them in line with everyone else, thus meaning that everyone who comes behind them will be backed up to hell.

Possibility B: give them a half-hour wait and put together theirs over the course of the half-hour, thus meaning that everybody else's orders will get out more or less on time.

Possibility C: send them away and tell them to call in next time.

Possibility D: ??

Today I was at Taco Bell and this happened. The people stuck behind the huge order (including me) were getting pretty antsy. Is it worth it to sell the huge order if you piss off 6 or 10 other customers?

(I do think that whatever they did, they should definitely have warned people about the wait. I was on my lunch break and would have gone somewhere else if I'd known it would take twenty minutes to get my food.)


Bad Service

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