August 5th, 2005

The worst manicure

For the past two months I have been going to this nail salon in our mall to get acrylic nails. Normally I have long nails (all natural), but I work in a restaurant and they break often, so I choose to keep them fake. I get my nails done every two weeks (give or take a day), and generally the people who work there are pretty nice even if their english isn't wonderful.

My Complaint:
I went to this establishment two nights ago when I got off work. It was around 7 pm and they close at 9. I put my name on the waiting list because they were currently all with customers and there was one woman ahead of me. I waited half an hour until it was my turn, so not bad yet. For those that don't know how a "fill" is done, they sand down the acrylic edges and lightly sand your own nail before they apply more acrylic. This man used the power sander so rough on my nails that I wanted to rip my hands away from him because he was grinding my real nail off and it hurt badly. Instead, I kept my mouth shut. So he puts the acrylic on and it burns, my fingers feel like they're on fire. Again, I say nothing. Then one of the other male workers comes over and takes his spot, showing him how he's supposed to be doing it. I tell this man that he sanded my nails too much and it hurt, he says nothing.

I'm guessing the first gentleman was new since I'd never seen him before, but if he's in training and doing badly shouldn't I have been told or gotten some sort of discount?

The first guy is left to finish my nails, I cringe. I always get a french manicure, usually get the tips in color (like this time I had them pink). He put no base coat on, and put the top coat on while the airbrush paint was still wet. My cuticles are a mess because he was so sloppy, and my fingers are still sore. So now I'm left with the worst looking manicure I've ever had. The paint is smeared and some of it's already come off. On four of my fingers you can see where my real nail has been damaged because he didn't put a base coat on. I just got this two days ago and it cost me $23. Needless to say, I did NOT tip either of these guys. I was there until they closed at 9 pm.

I had made a comment to the second man about how I'd gotten bad manicures somewhere else, so I quit going there and he didn't offer to do anything for me. I'm pondering going in to complain again, and demand my money back but I think they are just going to blow me off. What should I do?

I know that I should have complained as it was happening. That was my bad, and I take all the blame for not immediately screaming about it. Aparantly I read too many of the people & customer suck journals because I go out of my way to not be an asshat. It seems that as a customer this gets taken advantage of. This guy could SEE he was going too far down. As mentioned earlier, I work in a restaurant as a manager...that means I have to deal with people who complain about everything under the sun on a daily basis. I do NOT want to be one of those people.

(no subject)

I work until 10 or 11 most nights , and generally , I like eating after work. Usually I'll bring something home ( I work at Denny's ) , but on occasion , I order a pizza. I have a ( very ) mild stutter , and I try to avoid phone-in delivery orders. Last night , I had no choice , since the shop across the street was closed and I was hungry.

I did the unthinkable - I called Domino's.

My boyfriend wanted his pizza ( we did the 5 - 5 - 5 ) to be half hamburger. He decided this when I was on the phone. I stuttered on the half hamburger , but I know I was understandable. He asked me to say it again. I did , thinking nothing of it.

When I told him I wanted one plain , I stuttered on that. He asked me to repeat myself , and then laughed. If I wasn't so hungry , I would have hung up on him then. I'm going in to talk to the manager before I work today. Mwahaha.

(no subject)

The following is a letter I just e-mailed to the McDonalds corporation. It is in regards to a visit to a McDonalds inside a York, Pennsylvania Wal-Mart.

The visit was made by myself, my mother, my two brothers (ages 10 and 7), and my daughter, who is 10 months. She was sitting quietly in a cart, and my brothers went and sat down when we entered the restaurant. My mom and I approached the register. I stated our order slowly and completely - a double cheeseburger only ketchup, a double cheeseburger regular, a hamburger, a 6 pc. nugget, and a large fry, as well as three cups for water (we were low on funds at the moment, hence the water request rather than soda). The woman rang it up, handed me the cups, then spent a long period of time placing our items on the tray.
My mom must have waited for five minutes or more for the woman to place the five items, one by one, on the tray. Finally, my mother comes over to the table with the food. Everything is fine, except for the fries - when I stand the carton upright, its barely half-full, and the fries arent even hot - they were barely lukewarm.

I take the carton back up to the front counter, but the cashier was taking and filling the order of another customer. I waited while she did this. She looked my way several times, but continued to serve the family that was already waiting. That was fine, so I continued to stand off to the left of the register area, waiting until she was finished. When she did finish serving that family, and they left the counter area, she glanced in my direction, then calmly walked over to the other end of the counter and began drying and lining trays. I waited while she did five or six.
Finally I said, "Excuse me?"
No response.
So I went over in front of her and said again, "Excuse me".
She looked up at me, gave me a nasty look and said, "What?"

I informed her that since I paid for a large fry, I would like a large fry - and that I was willing to wait for fresh ones, as the ones she had given us weren't fresh. She began to argue with me, accusing me of doing something with the other fries, that the carton was full when she gave it to me. I politely argued back that the carton was not full, and I'd be happy to bring up the tray of food to show her that there weren't any other fries. Finally she snatched the fries out of my hand, tossed them in the trash, and scooped several other fry cartons before scooping one for me. She took the time to place the other scooped fries on a tray for the previous family before handing me the fries she scooped for me - even though it would have been quicker for her to handle one fry carton (to me) and THEN deal with the remaining cartons that went to the other family.

So, by the time I FINALLY received the replacement large fry and headed back to our table, my sandwich was cold. However, I felt it in my best interest to just deal with the cold sandwich. My only consolation was that the rest of my family was able to enjoy their hot food, and we did finally have hot fries - and the amount of fries that were paid for.

I am shocked and appalled at this woman's rudeness. We were not rude to her. My daughter was quiet, my brothers were sitting quietly - it wasn't like we were loud, obnoxious or unruly. I handed her the money (instead of throwing it on the counter like some customers do). I said please and thank you, and I smiled at her. Even when I complained about the fries I was still nice, and tried to be polite - not accusing.

I've been a training coordinator at a Burger King for five years, and I mainly do drive-thru and counter/expedite because of my good customer service skills. I am always polite to customers, and I would never DREAM of treating a customer - especially a well mannered, friendly one - in such a manner. ESPECIALLY when such behavior was unprovoked. How this woman treated me was unacceptable, and I feel that you, as a corporation, should know this.

Unfortunately, I do not know her name, as she was not wearing a nametag. However, I believe she was the manager on duty, since her uniform was more of a manager uniform rather than a crew member uniform.

I gave away my complaining virginity today

Im not much of a complainer when it comes to bad service-yeah yeah yeah, I know, I should be, but I really hate when people flip out over small things or report ANYTHING. Forget my refill? You will probably get a 10-15% tip depending and I wont go shrieking to the manager wanting your job.
However, a certain restaurant named Johnnys has been testing me. They hire mostly teenaged girls and the service has on multiple occasions been a little iffy. (example-girl throws our food down and goes to talk with friends while we sat with no refills and no bill for a long time)
A few of the girls are good, but a few are just...very inattentive. But nothing that I have thought is outrageously bad enough to report anyone.
Well, today we walked in at about 1 and the restaurant is not full. And its a fairly small type of establishment. Its a seat yourselves type of situation so we sit down in plain view. Over 15 minutes pass and we are not even acknowledged-not even a "sorry we are a little behind"
2 groups (2 woman and another group of men) walk in after us and not only give their drink orders but also receive them while we watch.
Hell no.
I know its not a huge deal, but 15 minutes plus of not even a "hello" is way too long for this type of establishment when they are not hugely busy and they are getting other people before us.
I tried to think if it was personal, but I have NEVER been rude and I have never left less than a 10-15% tip, and the 10% was for the girl who ran to talk to friends instead of doing even the minimal amount of service for us. And just a few days ago I was in at the same time and I was treated exceptionally well and tipped a huge amount (I wish I remembered the girl who served us-damn good waitress-if I ever see her again I will get her name and file a compliment for her)
So we left a complaint with the manager explaining what happened, who did it, and mentioning that the service has been below par on other occasions as well. (Also mentioning that we really love the food-thats why I go back-so damn good!)
Now I feel kind of guilty. Im just not an official complaint giver :p

A little aside-Does anyone else have problems with Kohls workers?! On multiple occasions for them either my mom, my friend, or myself personally were treated poorly. At ours, we have several very old ladies who never smile or talk. I seriously did an entire transaction the other day without her talking to me. I smiled and asked how she was and she just glared at me. She slammed my credit card slip down and glared off into space. Once again, I wonder if its personal, but its not just me or my mom-I have heard random friends and classmates complain about the service at Kohls as well. I know not everyone can be smiley all the time and I dont care if someone is, but damn. Its like they rounded up all the cranky, bitter old ladies to work :p