July 6th, 2005

(no subject)

So, this happened two years ago but will never, ever leave my mind.

My psycho roommate (that in itself is a long story) got herself into a car accident and had me pick her up about an hour away from where we lived.

I find her in a 7-11, crying and bleeding on the floor. Her arms are all bloody (maybe from the window shattering in her car?), there are bruises from the seatbelt all over her chest, and she looks like she's about 1 minute away from passing out.

I run to the cashier, asking for a first aid kit. She gives me a severely unimpressed look and points to an aisle. "You can't use ours, but you can buy one if you want."


What. The. Fuck.

So my roommate is still bleeding and crying. I buy the fucking first aid kit.

Then I (stupidly) ask the cashier if I can use their phone to call an ambulance. She, who had been chatting on the phone (I swear to god, it's not just to add to the fucked-upness of this story) points to the outside pay phone and says customers aren't allowed to make calls from the company phone.


What. The. Fuck.

The story amounted to a whole lot more not having to do with bad service, so I'll end it there. I think that much suffices. And to answer your questions, no, I did not complain to 7-11 for multiple reasons. 1. I had no idea where I was.
2. I was a little bit in shock about the whole situation (and too busy dealing with psycho roommate the rest of the year to even think about it again).
SouthPark Timo

MCI, now with a customer service dept in hell!

Hi everyone. New guy here. Ive read posts here for awhile but never had reason to post my own story until now. This isn't so much about one person giving poor service as it's about an entire company.

Backstory: I am about to move from the east coast to the west coast to complete my degree. I thought it would be a good idea to check my credit report (for the first time ever) to make sure everything was ok. Well my score wasnt great, mostly due to an MCI account that had been in collection since 2002. The problem with this? I have never had an MCI account in my entire life.

So I first call the collection agency to get some info and that went suprisingly well. I guess it raised my hopes that this could actually get resolved. Silly me. I call MCI to discuss the problem. Over the course of three hours I am transferred to four different departments. Each time I was transferred I would explain the situation, give them the information I had, and listen as they explained that this was not the correct department,that they couldn't access information that old, and that I had to speak to a different department. By the fourth one I was pretty frusterated but still acted nice. Until I got this final woman on the phone who explain to me that MCI does not keep records that have been put in collection years ago and that if I want to dispute this there is noone I can speak to. I can only fax the "bill I am disputing" to a department that apparently does not deal with the public. I calmly explained that I didnt have the bill because I had never opened up an account with them. I also apparently made the mistake of asking her why none of the other departments I was sent to told me this.
This is the response I got:
"Sir, I don't care how many departments you've been transferred to. Honestly if there was a problem with this bill you should've contacted us in 2002. If you no longer have the bill thats not my problem. I suggest you just pay it."
Can you believe that? To flat out say she doesnt care and I should just pay it. Never have I wanted to slaughter someone that much! How hard is it to understand when I say "I did not open this account. This is not me."? I've given up for the day and will try and figure out what else I can do tomorrow. Maybe I'll post more if its interesting.
dramatic chipmunk jensen

question

I placed an order online at a store I've used a number of times before, with no problems. It was a pre-order that was supposed to ship June 29. I called them yesterday asking if they knew when it was supposed to ship. The CSR said today. I never got an e-mail saying it had, and my order status shows it as "in process."

I just logged on to my bank account and they charged me on June 28 for $8.78 when the the invoice said my total was $8.57. I never got an e-mail saying the price has risen and even it did, I didn't think that a business could charge you more than you agreed on.

So I'm peeved that I was charged a week ago for something that hasn't shipped and that I was charged for more than I should have been. It's not a lot, but it still bothers me.

Any suggestions on how to handle it when I call tomorrow morning? Should I push for a refund or just to get my order actually shipped?

Also, I don't have any other orders with them right now. The previous one cleared at the right price. I'm not sure I'm gonna do business with them again.
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