May 24th, 2005

"Bug Bowl"

This story is not directly bad service; more like bad housekeeping.

My family decided to eat out at a Chinese chain restaurant known as Big Bowl, which I am sure a few of you know.

This was a few years before our local restaurant remodeled. During that time, the food was okay and the lighting was pretty dark.

Upon arrival, we decided to sit in a large booth, which had deep crevices between the seat cushions. We sat chatting for a while.

Suddenly, my mom shrieked and pulled her hand away from one of the cushion's crevices. We looked at her hand, but we couldn't see anything. Like I said before, the lighting was pretty terrible.

My dad is a doctor, so of course he had a small flashlight handy, normally used for looking down people's throats. He shined the light where my mom's hand had been, and he saw something move into one of the seat's crevices. Upon closer inspection, we were shocked to find that the little nook was filled with INSECTS. Lots and lots of them.

Needless to say, we asked for some sort of compensation, and we were fortunately able to get some (can't remember what it was). We got the hell out of there, and made sure not to venture back to Big Bowl until later, when they remodeled (and hopefully cleaned out all the bugs).

It's quite ludicrous that this would go unchecked by the staff for so long. (From the number of bugs, it was clear they'd been there quite a while.) We have a hesistant trust with Big Bowl now, and we're sure never to sit in a booth there again.

A funny side note: my mom told many people about the "Bug Bowl" incident, which they found quite humorous. For one of her birthdays, she got a laugh when someone gave her a Big Bowl cookbook and taped a paper cutout of a cockroach inside.

(no subject)

I just got a "courtesy call" from Columbia House DVD club. I cancelled them weeks ago, and my balance is at $0 (especially since I haven't ordered anything in months). I pretended I was somebody else and took a "message," but you know what would be more courteous?

If they stopped calling me. Especially since I no longer have a "business relationship" with them, it's illegal for them to call me. Especially after 9:00 p.m.

(In fairness, though, at least it was my landline, not my cell. I **HATE** telemarketing calls to my cell phone.)
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Why can't I just activate my replacement credit card (this time, it's just a different bank's card expiring normally, and a replacement one arriving, not more of my scammer problems) without having to repeatedly sit through ads trying to sell me "protection" services? (I can't just hang up as you have to press 2 to confirm card receipt ... and the prompt doesn't come up until AFTER the freaking ad!).

Grrrrrrrrrarrrr. (And the other bank did this too when I replaced the card due to the scams).

I tried to do it online first, but the website said "sorry, we can't activate your card online, please call us". Conveniently, that pushes me right into the ad barrage I can't get rid of -- AND I'm hearing-impaired, so it is a big deal to have to phone instead of use the web.
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