March 30th, 2005

Stupidity
  • buran

(no subject)

I called my doctor today to ask about a phone-in prescription (or a visit if that's necessary) since I've caught whatever's going around and am still coughing and sniffling and over-the-counter medicines are not helping. I left a message on her secretary's answering machine.

I never got a call-back.

How did we fall so far from actually being able to get the doctor to come see us when we're sick all the way to such shoddy service that they can't even do a simple phone-in for someone who's sick but nevertheless provided all the info that would be needed, so there would be no excuse like "You didn't tell us enough"?

It's insane, I tell you. Insane.
  • Current Mood
    sick sick

Assigned Covered Parking Enforcement

(A Letter to my apartment complex)

To put it bluntly, the enforcement of your assigned covered parking is abysmal.

This evening I arrived home from work to discover that a white truck
was parked in my space. Because of this, I was forced to park in the
"general" parking area at the fence line some distance from my
apartment.

I began my quest to get this truck towed by calling the Dana Point
main number, and pressing "0" to get the answering service. The
answering service provided me with a number that they claimed was the
tow service. It, however, was not. It was the number for the courtesy
officer. I asked the courtesy officer if he had the number for the
towing service, and he did not. (Which I found odd, as how is the
courtesy officer supposed to have a car towed, if he doesn't have the
number). The officer suggested that I look around the parking lot, as
it was a city ordinance that a sign must be posted with the towing
service information.

So, off I go into the parking lot, and I did find one sign, all the
way at the front of the complex. So, I take the number, go home, and
call this service. The lady on the other end informed me that they do
have a contract with Dana Point, but it was on call only, and such
calls can ONLY be made by the management.

So, to sum up, in order to get a car towed, the towing company must be
called by management....in the middle of the night, when no one is
there....

I can only assume then, that no cars are in fact being towed. That
your "assigned parking" is a myth, and is merely an honor system,
whereby you Hope that your "assigned" space is not taken.

As a customer who was enticed by this benefit as a reason for moving
to your complex, I am not impressed. Please tell me how you plan to
fix this policy and it's implementation?
  • Current Mood
    aggravated aggravated
flame on

(no subject)

Ever had your food taken away -- or rather, just nearly, if it weren't for the fact that he stopped when he bumped your arm in doing so -- by a server while your fork is still in transit from plate to mouth?

At $30 a plate, I assumed that this place would be a bit classier than that.
  • Current Mood
    disappointed disappointed
finger

(no subject)

Just found this community, and had to share a story about my family and our Easter brunch.

I have a rather large family, with several kids. At our brunch we had 7 adults and 13 children (only 12 of which are actually old enough to eat). We decided to go to a buffet place, thinking it would be easier. What a mistake. First, they required that we not only give them a credit card number over the phone, but my sister actually had to sign a credit slip and mail it back to them before they would take our reservation. When we finally got to the restaurant it was crazy. Instead of taking reservations for staggered times, they did two seatings...one at 10:00, one at 1:00. At a buffet this is completely unreasonable. They had 1(!) buffet line set up, that people could only go down on one side. They also had 1(!) person cooking omelettes at the end of this buffet line. There had to be at least 200, probably closer to 300 people. Any sane person knows that having 1 line and 1 cook for 200 people is not going to work (and they required reservations, so they knew what they were getting). We waiting in line for almost an hour, and the ham and roast beef on the serving line weren't even carved. The waitresses had brought us drinks fairly quickly after coming in, but never came to refill or replace them. After standing in line for our food for over an hour, anyone who ordered soda had a watered down mess. My sister and brother-in-law never ended up getting food, because they were watching the baby and some of the other kids at the table, and didn't want to wait in line after that. They informed the waitress of this, who informed the manager, who refused to take their meals off the bill. When we asked to speak to the manager he took almost 20 minutes to finally come over, and used the excuse that "we could have sold those seats many times over, I can't just not let you pay...you sat there the whole time". OK, I didn't realize that restaurants rented out their seats, I thought they sold food!!! My brother-in-law said, "So, you're telling me that you're goign to charge me for food I didn't eat?" When the manager said yes my brother-in-law said, "OK, then I'm not paying for any of it", and ripped up the check. The look on the manager's face was priceless. My sister told the manager that he had her credit card on file, he could go ahead and charge it, but she would be refuting the entire bill with her credit card company. The other ridiculous thing was that they had automatically added a 20% tip to the bill, when it was a buffet!!! and we never recieved a single refill on any of our drinks. We'll be going to IHOP for Easter next year!