January 12th, 2005

Dumbass fast food employees.

I don't know if any of you live far enough south to have a Zaxby's, as it's a southern fast food chain, but it's like one of those places that's kinda fast food and kinda isn't. The food is better than your average fast food place. They serve chicken.

Anyway, I usually order the chicken fingers, which comes with slaw, fries, and a piece of bread, but yesterday I decided I wanted the nuggets meal, which doesn't come with slaw (I didn't know that at the time). So I started to order the way I usually do, "no slaw extra fries," and the girl looks at me, and goes, "the number 4...?" My boyfriend whispered that the #4 (nuggets) didn't come with slaw, so I say, "oh sorry, I didn't know it doesn't come with slaw, sorry!" She just looked at me like she was stoned or something. You order your drink seperate from the meal, so I said I wanted a regular drink, and she took out two cups, then my boyfriend ordered and said he wanted a water, so she looked at him all strange and said, "water...?" (Think of her saying the words all drawn out like woaahhhh.) Then she put back the second regular cup and took out a water cup.

I don't know... the way I presented the situation in this post doesn't make it sound so bad, but it was just WEIRD and made me feel uncomfortable.
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Comcast - they do Internet! Or do they?

I bought Comcast high-speed cable internet last weekend. It's been quite the runaround. When I signed up for the service at Best Buy, they gave me a "start-up kit" and told me that since my house was already wired, it would be no problem to get me up and running an, say, 15 minutes. When that didn't work, I dialed the toll-free help number in the quick-start pamphlet. It had been disconnected.

I think I've gotten 5 different stories from 6 different CSRs and tech reps, and we still aren't hooked up. My dial-up connection still "works," but the reason I'm going cable is that it doesn't really work, at least not with WinXP. First I didn't need "premium install." Then I did. Then, after two people told me I did and I pitched a hissy because the store rep told me I didn't, they told me I still did but they wouldn't charge me the $50. So I scheduled the appointment to have them come out and pull the tap on the line (we are former Comcast/AT&T cable TV customers, so the house is already wired). They called back to change the appointment from Monday morning to Tuesday morning, and told the WB, "I don't know why they tried to sell you premium install. You don't need that."

No shit.

So they came out yesterday and pulled the tap, and when I got home, I called Comcast to get things rolling. One hour and innumerable trips into the bowels of WinXP later, the tech rep (to whom I was transferred after the CSR jerked my chain once too often) told me I would need to have a technician come out and look at the setup. I called back later and got another CSR who told me my account had been canceled (!!) and that it would take about 48 hours for the system to "cycle" my hookup. I asked to be transferred again, and she conferenced me to a tech guy who told me the same thing. I asked why the previous tech rep had told me to have a technician come out. He didn't know.

I let him know that he had a pretty severe credibility gap at that point, and if I called back on Thursday and they didn't have me up and running post-haste, I was going to hunt him down (insert best Bela Lugosi laugh).

This had better work really, really sweet if-and-when it finally gets going.