January 9th, 2005

  • jameth


this is what just happened when i called verizon.

verizon: Hello andthankyouforcallingVerizonWireless wherewenever stopworkingfor you, thisisShequandahowcanIhelp you?
me: Hi, I found someone's phone.
verizon: (heavy breathing/sighing) What.
me: Yeah, I found someone's phone. I figured I should call and tell you. The number is 425-###-####
verizon: (heavy breathing/sighing) What. Area code... what?
me: 425
verizon: (Lamaze breathing) Um. (type type type) Yeah, like... um. What again?
me: 425-###-#### It looks kinda expensive. What should I do with it?
verizon: Um. (heavy breathing/sighing) What.
me: OK, well, should I just take it to a Verizon store?
verizon: What. (heavy breathing/sighing) Yes.
me: Ok, I'll do that.
verizon: Okandiwant tothankyouagain (sighing/breathing) forcallingVerizonWireless whereweneverstopworking foryouand haveaniceÄ߶¶¶§♪■■■■ NO CARRIER
Witchblade [Pissed off]

I know this isn't the worst thing ever...but it really irritated me today.

I really need to learn to not answer the phone when I'm at home during the day.

It was clearly one of those automated-dialing systems that registers when you pick up and transfers you to the first available person. Which I hate to begin with. Just like I hate any sort of phone-solicitation. The guy rambles on through the (I'm sure scripted) greeting and so on and then starts talking about the policeman's association of something-or-other. I admit, I interrupted him - I apologized for interrupting him and asked if he was asking for money. I try to be polite to these people, because I know it's their job and so on, but this guy...he said yes, he was asking for money, and I informed him that I am a college student, I don't even have a job right now, and I have no money. He said "It only takes ten dollars," and I said "I'm serious! I don't have a job! I have no money!"

And he just kept going. "I'm serious too, ma'am, blah blah blah" so I just talked over him - "Could you please not call me? It's not that I don't like donating, I just can't afford it, so could you please just not call me?" (him - blah blah blah) "I'm trying to be nice here, but I'm starting to get really irritated with you." and I sad a bit more and realized that somewhere along the line, he'd hung up on me.

Look! Dude! I know it's your job, or maybe you're volunteering your time, or whatever, but when I clearly state that I can't afford to donate anything because I don't have a job, why can't you say something like "Well, I'm sorry to hear that, ma'am, and I hope you'll be able to next year, have a good day." or something like that? Because you arguing with me over whether or not I can afford to donate $10 (which, by the way, I have to use for food) will not make me more likely to donate next year!
  • Current Mood

(no subject)

New to the community, just wanted to share some bad service I got at Bath & Body Works the other day. I got to the register and set my two lotions down on the counter, and the woman starts ringing it up & gives me the total, and then turns away to talk to her co-worker. Meanwhile I've already gotten my gift card out of my wallet and am holding it out to her for at least 30 seconds until she finally takes it from me. Then she asks how much is on it so I tell her $10 (weird, I've never been asked that before . . . I thought they could tell when they put it through the system), and she's putting the transaction through, still doesn't even look at me, then says through her headset thing, "Tammy Faye's new name is [something]," I can't remember what she said. That got my attention because my name happens to be Tammy, so I was looking her straight in the eyes and still achieved no interaction with her. When she's done ringing me up she gives me back the card, slams my bag down on the table and immediately turns around to talk to her co-workers again.

Damn . . . sorry to take up your precious time with my business! What ever happened to service with a smile?
  • Current Mood
    mellow mellow

New Member & Pissed off Customer

I'm generally a very understanding guy. I work in retail, and I know that sometimes people make mistakes. So, if somebody screws up or whatever, I rarely get mad. I just smile and move about my day, because it's just simpler that way.


I went to McDonald's last night, while on a lunch break at my work. They have this special here (I don't know if it's going on anywhere else) of two quarter-pounders for $3 dollars. It is a pretty very good deal. So, I wait my time in line as the girls behind the counter slowly take orders and take to one another (which is a frequient problem at this McDonald's, but not the one at hand). Finally, I get up to the counter and ask if it would be possible to get the current deal as a meal, thus giving me fries and a drink to go along with the already unhealthy burgers. She gives me an affirmative, and I say I'd like to do that.

This is where it gets a little confusing.

She suddenly informs me that the burgers are two for $5. I give her quite the inquizitive look.

Trying to keep my cool, as usual, I point to the large sign not a foot away. "It says I can have two for $3, not $5."

She looks at the sign, and rolls her eyes. "That ain't what you order'd." She retorted. "Tha's fo' quarter-pounders. You order'd doub' quarter-pounders."

"No I did not," I reply, "I ordered two quarter-pounders under the assumption that they were three dollars."

Once more, she rolls her eyes. She said nothing, however. She turned away from the register and walked away muttering, and gesturing for another one of her co-workers to finish the order.

As I said up front, I am a pretty calm fellow. This was, however, the breaking point for me. As soon as she turned back around, I looked her right in the eye and said the following:

"Look. I don't come to McDonald's for your (explicative) attitude. I come here for a mother-(explicative) burger. So don't roll your (explicative) eyes at me, and finish the (explicative) order."

To be perfectly honest, that was the first time I'd ever talked to somebody like that in a store of any kind. But, at the time, I felt she deserved at least that and much more.

Sorry, McDonald's employee, for trying to order from your store. I'd hate to distract you from talking about who came over and did what at your apartment the night before.

(Note, I tried to capture the way she talked to me with the apostrophies in the appropriate spots)
  • Current Music
    Cleaner - LSD Eyes
  • alcina2

Tales of utility companies

Some 5 years ago, my (now ex-)husband and I bought a house. Within an hour of becoming the legal owners, I phoned th utility companies to tell them that, as of now, we were the people responsible for the bill. Simple, yes?

Tale One: The Gas Company
A week or so after we moved in we got a gas bill. For the period of 6 months before we owned the house (which had been vacant during that time,but with the heating on low to stop the pipes freezing). So I phone the gas board. I tell them that we weren't the owners at this time, that the person responsible for this bill was *name of previous owner* of *address* with *telephone number*. Fine, they say, sorry to have bothered you.

A few weeks later a final demand for said bill. I phone again. They say they'll correct it. A few weeks later, a notice threatening disconnection. Another phone call, another apology. Then a pattern starts. Every 28 days, regular as the cycles of the moon, a new threatening-to-cut-us-off letter arrives. This goes on for a year. We send them legal documents to prove that we became owners of the property on *date* etc.etc.etc. No effect. Apparently (one of their employees admits during a monthy phone call) this is because standard policy when someone disputes a bill is to put it on hold for 28 days. At the end of which time, the account becomes activa again and...

After a year, the final demands are replaced by monthly letters from a firm of debt collectors. Every month I phone the gas company and explain and they cancel the instruction to the debt collection agency. 28 days later, they assign a new transaction number and send it to the debt collection agency again. ...

I happened to speak tomy ex-husband about this recently. He confirmed that, nearly 5 years later, the monthly ritual is still going on. I hate to think how much the company must ahave paid the debt collection agency to issue letters...

Tale 2: The Electricity Company.
We decide to switch to a new electricity provider, so the old one sends someone to read the meter. I don't know where the meter reader went, but it wasn't to our house. The house has one of the old-fashioned kind of meters that is inside the house, and has to be read by physically looking at it. I was in that day, and I didn't let in a meter reader. Nevertheless, one managed to submit a meter reading...one that was quite a bit higher than ours, with the result that we got a bill for more than 200 pounds for 10 days electricity.

I phone to put this right, and we encounter a problem. Apparently the software they use doesn't allow the employee to alter the meter reading downwards. This poses certain problems, for me, for various emplyees, for their supervisors...

This problem continues for 15 months, with the ele4ctricity company sending ever more exciting estimated bills (based on the assumption that we use 200 quids' worth of electricity every 10 days). Finally, by the grace of the Powers, a meter reader comes and takes a meter reading which is marginally higher than the mistaken one.

Only then, apparently, could the problem be solved.

Tale 3: The Water Company

6 months after we move in, we get a lawyer's letter, very unpleasant in tone, asking us if we know that it is a criminal offence to use water without paying for it. (and more besides)

I phone the water company, and point out that we haven't paid becasue they haven't sent us a bill. To which the employee replies that we never notified them that we had become the legal owners, we were trying to defraud them, etc.etc.etc. I fax them a copy of our phone bill for the day we moved in, pointing out the presence of a several minute call to their company. The girl tells me that I didn't inform them that I was now the legal owner. I ask what she thinks I phoned to talk about on the day I became the legal owner. Rather than apologise, the employee then became very snooty, and said that the problem was that I hadn't given them a meter reading, so they hadn't been able to process my account.

One small problem. I didn't know that the house had a water meter (not being psychic), and they didn't ask for a reading. The employee becomes even more insulting. I must be lying, because ALL houses have water meters, she tells me. Now this statement is simply not true. I help my elderly mother pay her bills, and I KNOW that her house doesn't have such a meter; nor do many houses that were built before water meters were introduced. Nevertheless, the water company employee remains very rude and insisted that it was my problem.

What really annoys me, is to think what effect all this would have on a person whose level of education isn't very high, or who has mental health issues. I knew that we didn't owe the money, they could take us to court all they liked, the magistrate would throw the case out, and if they disconnected us, we'd be able to go live with our parents while we sued their backsides off. But I can imagine some vulnerable people might be severely distressed by all the threats of legal action pouring through their letter boxes...